I need to talk to a person.Need help canceling account and deleting credit card and bank info.

It has been our pleasure being part of your business, brianp3.

We’ve improved the process of getting in touch with our QuickBooks Support Team. You can have the full contact information by going to the Help menu. I'll show you how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can select the Chat with us or the Have us call you option.

You can also perform the steps below to cancel your QuickBooks account without reaching out to us:

1. Go to the Gear icon and then select Account and Settings. 
2. In the left menu, choose Billing & Subscription. 
3. Click Cancel subscription, then Continue. 
4. Complete the short survey. 

Rest assured that you'll not get billed after performing the process. After that, your data will be available in read-only access for a year.

For more details, please see this article: Cancel your QuickBooks Online Subscription or Trial.

Additionally, I've added an article that'll help you save a handy copy of your data: Export or Print My File.

Please know that we're here if you need help with anything else. Don't hesitate to reach out. Keep safe always!

Hi, tayloredbrandsll.

Hope you're doing great. I wanted to see how everything is going about canceling your QuickBooks Online account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead! 

I Called in on July 11, 2022 and cancelled my QuickBooks online account, My confirmation number is [Removed]. I just received and email that my Credit Card was charged 149.99 on Juy 22, 2022

I know how you're feeling about being charged for a canceled subscription, @luan2.

Let me guide you through the right support who can take care of this for you.

Based on your scenario, I advise getting in touch with our Customer Support team and provide them with your confirmation number for the cancellation. They're able to access your account in a more secure environment and check into the charge further. Furthermore, they can provide you with the best resolution.

Here are the steps to contact support:

1. Log in to your QuickBooks Online account.
2. Open the Help (?) menu.
3. Choose either tab to proceed:
   • Assistant: Get fast, personalized responses. Choose a suggested option, or fill in a description of your concern. If you'd like you can Talk to a Human.
   • Search: Look for the QBO knowledge base directly, or click on Contact Us and select a way to connect with us:
     • Start a chat 
     • Get a callback 
     • Ask the community 

Also, note their support hours to ensure they're available to assist.

Here are modules you can review in case you want a copy of your data after cancellation:

• Learn what happens to your data after you cancel
• Export reports, lists, and other data from QuickBooks Online

Please keep in touch if there's anything else you need about your plan. I'm here to be of help. Stay safe always!

Wish to cancel

If you had actually taken the time to read the post, you would have seen the steps already provided to cancel your subscription. 

 perform the steps below to cancel your QuickBooks account without reaching out to us:

1. Go to the Gear icon and then select Account and Settings. 
2. In the left menu, choose Billing & Subscription. 
3. Click Cancel subscription, then Continue. 
4. Complete the short survey. 

CANCEL ACCOUNT

PLEASE CANCEL MY QUICBOOK ONLINE

I already called last mouth and the account is still activate 

and you debited the money from my account,

Please close the online account and refund the money.

Thank you,

Combe General Contractor, LLC

Patrick (Removed)

Let me route you to the right support so they can check why are you being charged with your subscription, PATRICK06

We can verify first what's the charge amount for by signing into your Intuit account through the Customer Account Management Portal Site (CAMPS) website. This shows all of your QuickBooks subscriptions and your billing history from the previous date period. Here are the steps to get there:

1. Log in to My Account and sign in using your Intuit account credentials.
2. Select View your transaction history under the Payment and Order Activity section. 
3. In the Payment History page, click the Period drop-down and choose a date.
4. Filter the list by date and time. The payment history can show both payments and refunds in your account within the last 360 days or one year.
5. Tick the Details link next to the payment or refund to see more information.

Then, let's make sure your QuickBooks Online (QBO) account is already canceled in the program. Here's how: 

1. Login to QBO and choose the duplicate account you wanted to cancel.
2. Go to the Gear icon and then select Account and Settings.
3. Choose Billing and Subscription.
4. Under the QuickBooks section, click Cancel.
5. Follow the steps to cancel your account.

For complete details on how to cancel your subscription, check out the Cancel your QuickBooks Online subscription or trial article. Once done, reach out to our Customer Support Team. They'll pull up your account in a secure environment and help you with your refund inquiry. You can request a callback from our support agent. This way, you won't have to wait in line. Here's how:

1. Click the Help icon on the top right.
2. Tap the Contact Us button at the bottom.
3. Enter a short description of your concern.
4. Tick Continue.
5. Choose Message an agent to connect with our support.

I have articles here that provide insights into understanding subscription charges:

• QuickBooks Online Subscription Rate
• How to Understand Your Subscription Rates and Charges
• What is this Intuit charge on my credit card statement?

Fill me in if you need a hand with managing your account or any QBO related. I'll be here to ensure your success. Keep safe always. 

I need to cancel I don't need the service, thank you

Hello @77661,

In QuickBooks Online, you can cancel your account from your billing and subscription information. Let me walk you through the steps on how to accomplish this.

1. Go to the Gear icon.
2. Under YOUR COMPANY, select Accounts and Settings.
3. Select Billing &, subscription.
4. On the QuickBooks Plan section, select Cancel Subscription.
5. Click Cancel.

I've got this reference helpful in understanding how we keep your data even if you have an inactive subscription: What happens to my QuickBooks Online data after I cancel?

If you have follow-up questions about this or any other concerns with QuickBooks navigation, please don't hesitate to click the Reply button below. I'm willing to help and assist you anytime. Take care and stay safe!

I have been trying to cancel my account for months but you are still taking the payment out

Thanks for chiming in, @rwdsanidyne. It seems that you want to cancel your account but it didn't go through. 

Let's make sure that the cancelation was successful by going to the Billing and subscription page. If it's not, then let's try canceling your subscription again. 

Note that there are different ways to cancel your subscription depending on your purchase. 

If you purchase your account online, you'll want to follow the steps provided by JonpriL. But if you purchased through Apple App or Google Play Store, follow the steps below.

For Apple App Store:
 

1. Go to the Settings app on your iPhone or iPad.
2. Select your Name to access your Apple ID.
3. Click Subscriptions, then QuickBooks Online.
4. Tick Cancel.

For Google Play Store:
 

1. Go to the Play Store app.
2. Select the Profile icon.
3. Click Payments & subscriptions, then select Subscriptions.
4. Tick the QuickBooks Online app.
5. On the Manage subscriptions window, Hit Cancel subscription.

Once canceled but you want to check the charge, you may need to contact our QuickBooks Online Support team. They can access your account securely and look into the charge further. 

If you want to know the status of your data after canceling, read this article: What happens to my QuickBooks Online data after I cancel?

Know that you can always resubscribe to your QuickBooks Online account if you want. 

Keep us posted if you have additional questions about canceling an account. The Community is always here to help. Stay safe and have a good one!

There is no bloody HELP icon. You are ripping me off, and just charged my credit card for a service I don't want. Your "cancel" instructions do not work.  What a joke.

Hello there, drelizabeth. I'm here to help and guide you in canceling your subscription.

Before we start, may I know what device you're using and how did you purchase your subscription? This will allow us to give you specific steps on how to manage your account and how to reach our support.

In the meantime, we can go ahead and access your QuickBooks Online account through a web browser so you can cancel your subscription.

Here's how:

1. Open a web browser on your computer.
2. Log in to QuickBooks Online as an admin user.
3. Go to the Gear ⚙ icon and select Account and settings.
4. Click Billing & subscription. 
5. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
6. Follow the onscreen steps.

If you don't see the Billing & subscription tab, then you bought QuickBooks through a mobile app store. You can follow the steps provided by my colleague @MaryRoseNicoleN above.

I've also added this article for more information: Cancel your QuickBooks Online subscription or trial.

If ever you decide to resubscribe, you can use this link as your future reference: How to resubscribe to or reactivate QuickBooks Online.

Let me know if you still need further assistance or have other concerns about your QuickBooks Online account. Have a wonderful day!

My business Kaw River Rustics, 901 N. Kansas Ave., Topeka, KS. was sold and I no longer need my intuit account. Need help canceling account and deleting C/C account info.

Good to see you joining this thread, @Bob711958.

I'd be delighted to assist you with how to cancel your subscription and delete an account in QuickBooks Online.

To cancel your account in QBO, you can follow the steps provided by my colleague Archie_B above. For a more detailed step-by-step procedure about this process, I'll add this article you read through for your reference: Cancel your QuickBooks Online subscription or trial.

If you want to delete your credit card account in the chart of accounts, you can only make it inactive instead of deleting it in QBO, so you'll still have access to your past transaction data for reporting purposes.

Before you start, I'd recommend reaching out to your accountant to ensure the necessary changes is right for you.

When you're ready to make an account inactive, here's how:

1. Go to the Accounting menu and select Chart of accounts.
2. Find the account you want to delete.
3. Click the Action ▼ dropdown and select Make inactive.
   
   

For more information on how to make accounts inactive, you can check out this guide: Make an account inactive on your chart of accounts in QuickBooks Online.

I've added this great resource you can review to learn more about starting over with new books in the future after deleting your data in QBO: Delete your data and start over in QuickBooks Online.

Let me know how else I can help you manage your accounts in QBO by adding a comment below. I'm more than happy to lend a helping hand. Keep safe.

I don't even see a HELP button

Hi there, jb01.

Thank you for joining the conversation. You can follow RCVs screenshots above. If you still don't see a Help button, you can contact the phone number in this article: QuickBooks Online Support.

On the other hand, you can check out the Helpful Articles for QBO should you need some references in the future.

Feel free to go back to this thread if you have more questions in mind.

If you don't cancel this monthly charge I will tell  the credit card company not to take any more charge from quick books. I need an answer today!

Debbie Paschall

I can see the urgency of getting your billing issue resolved, @77661.

Let me route you to the best support, who can check your charges and the status of your QuickBooks Online (QBO) subscription so you can manage it accordingly.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team. They have the tools to verify your subscription status and process the necessary refund on your behalf. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Also, after you cancel your subscription, you have read-only access to your QBO data for one year. You may want to check out this article as your reference to learn more about data availability and export policies after cancellation in QBO: What happens to my QuickBooks Online data after I cancel?.

Please feel free to leave a comment below if you have other account management concerns in QBO. I'm always ready to help. Take care, @77661.

I need to cancel my quickbook subscription. Now. 

Hello, Lately4678.

We're sad to let you go, but I'm here to guide you through the steps to cancel your subscription. 

We can go to the Billing & subscription page to cancel your QuickBooks subscription. Here are the steps: 

1. Go to the Gear icon, then select Account and settings.
2. Click the Billing & subscription tab. 
3. On the QuickBooks section, click Cancel subscription.
4. Follow the prompts to proceed with the cancellation process. 

However, if you've already tried canceling it in your end and still having issues,  I would recommend contacting our support agents. 

They can pull up your account securely and help you with the cancellation process. Here's how to reach them: 

1. Click the Help menu.
2. Go to the Search tab on the pop-up window.
3. Proceed with Contact Us.
4. In the box, enter "cancel QuickBooks subscription."
5. Hit Continue.
6. Choose how you want to reach us (phone or chat).

Other details about canceling your subscription can be found here: Cancel your QuickBooks Online subscription or trial. 

I'll also add that the system still keeps your data for one year from the cancellation date. After that, your account and data will be completely deleted from the system.

This article highlights other details about your data after cancellation: What happens to my QuickBooks Online data after I cancel?. 

If you'd like to keep an archive of your data, consider exporting it from QuickBooks Online. If you need help with this in the future, I'll add this article for your options: Export Data out of QuickBooks Online. 

You're always welcome to post here if you need help with your data. You can also ask any questions you might have regarding your entries. I'm here to help. 

I have asked over and over to stop charging my card. I cancelled my subscription 6 months or more ago. I can't even log in because it says I no longer have an account yet each month I continue to get charged $85.00. STOP CHARGING ME!!!!