Thank you for turning to the Community about your concern, RNPE13.

I understand how important time and money are when running a business. I also want to make certain that you're only paying for the services you require.

That said, I recommend reaching out to our QuickBooks Online (QBO) Care Team for further assistance. One of our specialists will gather some personal information in order to open your account. 

Follow these steps to obtain the contact information:

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and enter a brief description of your concern in the Type something field.
3. Press the Get help from a human link and type a phrase or keyword in the What can we help you with? field.
4. Click the Continue button to view the support options.
5. Select Chat to initiate a conversation, and Callback to speak with an agent.

Then review your billing and subscription. They'll also explain the charges in detail (PayPal) and guide you through the process of implementing the permanent solution.

I've included some articles that walk you through the steps of looking at your account's charges as well as answers to frequently asked questions about subscription rates:

• How to understand your subscription rates and charges
• Understand Intuit charges on your credit card or bank statement

Feel free to save the Community link in your browser for future use. It covers topics such as how to handle taxes, payroll, inventory, and other accounting-related activities. Simply select the article that best addresses your concern.

Keep me posted if you have other billing concerns or questions about QuickBooks. I'm always ready to lend a helping hand. Have a good one.

I wish to cancel my subscription order # 2000028165765 for $558.33 under master card

I am not accepting this charge.  Thank you

We don't want to see you go, dickkeegan.

We really appreciate for choosing QuickBooks. However, if you no longer need your subscription, we make the cancellation as easy as possible. If you're using QuickBooks Online (QBO), you can follow the steps below:

1. Sign in to QuickBooks Online as the primary or company admin.
2. Go to Settings ⚙ and select Account and settings.
3. Go to Billing & subscription.
4. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel your trial.
5. Follow the onscreen steps.

If you're using QuickBooks Desktop, go through this article for the correct process:  Cancel Your QuickBooks Desktop Subscription. 

After you've canceled your account, you can reach out to our support team to double-check with them if the cancellation was successful. They have the tools to pull up your account in a secure environment. 

Moreover, learn what happens to your data after you've canceled your account. I've got this handy article for more details: What Happens To My QuickBooks Online Data After I Cancel?

Let me know if you have any questions about your QuickBooks subscription. I'll be here to help.

I need to cancel, our church is going out.

Thanks for joining the Community space, @Pitpatti. It has been our pleasure being part of your business, and I'd be glad to help you cancel your subscription to QuickBooks.

You'll want to follow the steps shared by my colleague MariaSoledadG above in canceling your QuickBooks account or click this article for complete details: Cancel your QuickBooks Online Subscription or Trial.

Also, you can contact our Support Team to cancel your subscription. They have tools to check your account securely and help you cancel the subscription. To reach them, see this article: QuickBooks Online Support.

After canceling, your data is still available for viewing for a year, but you won't be able to enter new transactions. That said, I'd suggest exporting or printing your data before you cancel.

In case, you'll need to come back, you can reactivate your QBO account. Feel free to visit our Account management page for more insights about managing your Intuit Account.

Please feel welcome to reach out if you have any other questions or concerns. I'm looking forward to helping you out again. Take good care.

I need to cancel several on line accounts

Hi there, @Heritage11. Thanks for chiming in. The instructions below will ensure your success.

To cancel several QuickBooks Online subscriptions:

1. Log in to your QuickBooks Online account.
2. Go to the Gear icon in the upper right corner of the screen and select Account and Settings.
3. Click on the Billing & Subscription tab.
4. Locate the subscription(s) you want to cancel and click on the Cancel link next to each subscription.
5. Follow the prompts to confirm the cancellation and provide any required information.
6. Repeat these steps for all the subscriptions you want to cancel.

If you have multiple subscriptions under one account, you'll need to cancel each one separately. Also, make sure to cancel any add-ons or additional services you may have subscribed to along with the main one. 

Know that QBO will hold your data for up to one year. Make sure to download or export your information before doing this process. You can also pick up where you left off if you decide to come back. For more info, check out these articles:

• Cancel your QuickBooks Online subscription
• What happens to my QBO data after I cancel

Stay in touch with us if you have any other questions or concerns. The Community is just a post away. 

i was charged twice for my taxes. my credit card shows 59.0 twice for intuit

I understand the urgency of resolving your tax issue, @sappaa46. 

I'm aware of the importance of money when operating a business. I also want to ensure that you are only paying the necessary taxes. Since the Community is a public forum and we'll need your personal information to locate your account, permit me to direct you to the best support staff. Our specialists can review your double taxation charge so that you can effectively manage it.

You can follow the steps outlined by my colleague Rasa-LilaM above. Ensure to call them within business hours to guarantee a swift response. 

In the meantime, check out the article below to check where the charges are coming from and why: Understand Intuit charges on your credit card or bank statement.

Moreover, check out the articles below to learn how to handle tax reports, payments, and other related matters:

• Learn how QuickBooks Online calculates sales tax.
• Manage taxes in QuickBooks.

The Community is open 24/7 and is always willing to listen and help you with your problems. No matter what, you can count on us to have your support. Keep safe, @sappaa46.

cancel acccount

We don't want to see you go. But let me guide you on how you can cancel your account, angvic.

Canceling a QuickBooks Online (QBO) accounts depends on where you signed up for your subscription. To cancel an account purchased, directly from Intuit, you can follow the steps below:

1. Sign in to the Intuit Account Manager.
2. Go to the menu screen and select the gear icon to reach the Settings page.
3. On the Settings page, select your email. (Note: You may need to log in again.)
4. Select Manage your Intuit account.
5. Select Products & billing, then select your company name. This takes you to your subscription page.
6. Find the product you wish to cancel, then select Cancel subscription.
7. You’ll see a multiple choice survey on why you're cancelling your subscription. Once you’ve filled it out, select Continue to cancel.
8. You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
9. You’ll see a pop-up confirming your subscription is cancelled. Select Got it.

However, you can check out this article on how to cancel if you've purchased them in another way: Cancel Your QuickBooks Online Or Trial.

Also, after you've canceled your account, you'll have a read-only access to your QuickBooks Online data for one year. Go through this article for more details: What Happens To My QuickBooks Online Data After I  Cancel?

Please get back to us if you have any questions about your subscription. We're here to help you as always.

I need to talk to a person live

I can definitely help you connect to a live representative in no time, @Eraab1.

You can log in to your QuickBooks Online (QBO) to contact support and connect with a live expert. Here's how:

1. Go to the Help menu.
2. Tap on Contact Us.
3. Enter your concern, then Continue.
4. Choose a way to reach out to support.

Alternatively, you can dial the phone number provided in this link under Can't get signed in?: QuickBooks Online Support.

On the other hand, we'll also address your QuickBooks concerns in this thread 24/7. If you're comfortable sharing it in this forum, please feel free to leave a comment below so I can gather my resources and compose my response.

Have a good one!

I never renewed but because I logged into my desktop account you decided I needed to continue.  I do NOT do anything online. So please refund!!!  Do Not Renew!!  Cancel! 
thank you. 
dot and Dan McQuade

Please give me a phone number to call or I guess I can call American Express and contest the charges 

@Dot McQuade   There is no number to call.  You have to do it the same way everyone else here in this thread has had to do, and contact Intuit/ QB. Feel free to follow the steps already provided throughout this thread (One of which is RIGHT above your post) to talk to someone.  

Thanks for raising your concern here in the QuickBooks Community, Dot.

It's sad to see you go. However, it's my goal to help you process a refund for the QuickBooks product you purchased.

In most cases, you're qualified for a refund under our satisfaction guarantee if you purchased a QuickBooks Desktop (QBDT) package within 60 days of the purchase date. However, you can check our return policy for some exceptions.

To process a refund, you can fill out the request form found at this link: Request a refund for your QuickBooks product.

You can also request a refund through your Intuit Account. Here's how:

1. Log in to your Intuit Account.
2. In the Products & Services applet at the left, select Products.
3. Choose the product you want to return, and click the Return Product link at the right.
4. Pick a reason to cancel and click Return Product.
5. Wait for the confirmation that the product return was successfully submitted.
6. An email will be sent to you as we process your refund.

If you still wish to speak to our customer support team for assistance, you can find the contact number in this article: Contact QuickBooks Desktop support.

I'm also adding a collection of articles for you to read that might help with your future concerns: Help Articles for QuickBooks Desktop.

Keep in touch if you have follow-up questions about processing a billing refund. I'm always here to help. Stay safe.

Thanks for joining this thread, Donna1643.

While we cannot cancel your QuickBooks Online (QBO) account in this public forum, I can help you directly to the support available to assist you with the process.

If you haven't already, you can follow this article to cancel your QBO account: Cancel your QuickBooks Online subscription or trial.

Otherwise, I suggest contacting our Customer Care Team since they'll need to collect some personal information to pull up your account, which we're unable to do here in the Community. They'll also be able to perform a screen-sharing session to assist you with canceling your account.

Here’s how to get in touch with our representatives: 

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.
   
   

Once canceled, you'll receive a confirmation email containing the cancellation details. Also, you'll have read-only access to your data for a year. You can check this article for more information: What happens to my QuickBooks Online data after I cancel?

You're always welcome to get back to me if you have any other follow-up questions about canceling your QBO account. I’ll be around ready to back you up. Keep safe!

I have 2 accounts, one on-line and one, desktop.

I do not need the on-line.

I need to cancel this account and not be billed.

I can not seem to get connected to the correct page to do this

Greetings, @cliff13. 

Thanks for joining in on this thread. 

I recommend doing the steps my colleague, @Kevin_C, provided above your post to help cancel your subscription. If you're unable to cancel the subscription on your own, then you can use the instructions to get a callback from our support team that my colleague suggests as well. 

Feel free to come back if you have any other questions. Have a great day! 

I need to talk to a person.  Need to cancel an account.

Thank you for joining the conversation, gsloan.

I understand that you're considering to cancel your QuickBooks subscription. I'm here to assist you through this process or address any concerns you might have. If you could kindly share the reasons behind your decision, I'll provide the support you need.

Upon canceling your QuickBooks Online subscription, you'll retain read-only access to your data for a period of one year following the cancellation. If you cancel a free trial or when it expires, your data remains accessible for 90 days.

It's advisable to export or print your data prior to proceeding with the cancellation, so you'll have references in the event of an audit.

• Export reports, lists, and other data from QuickBooks Online
• Export your reports to Excel from QuickBooks Online
• View your previously filed tax forms and payments
• Cancel your QuickBooks Online subscription or trial

To cancel your QuickBooks:

1. Go to the Gear icon and then select Account and Settings. 
2. Choose Billing & Subscription on the left. 
3. Click Cancel subscription, then Continue. 
4. Complete the short survey. 

To contact our QBO Support:

1. Click the ? Help button at the top right corner.
2. Go to the Search tab, then select Contact Us.
3. Enter a brief discussion with your concern, then click Continue.
4. Choose a way to connect with us.

If you have questions about the process or want to raise more details about your cancellation, please let me know so I can continue to help. Take care and have a good one!

Hi There,

I need help because we get QB. online by mistake, 

we only want to keep the desktop version. and you guys charge me twice.