i cant get it to open on my laptop.

i did an update to my qb 2018 and now my password wont work.

I'm here to make sure you're able to sign in to your account, racerbrown.

Let's reset your password to ensure you'll be able to access your QuickBooks Desktop company data. I'll guide you how.

1. From the login window, select I forgot my password.
2. Fill out the info on the form.
3. Select OK. If your info is correct, you’ll get a code to the primary email in your CAMPS. 
4. Emails from us can show up in your spam folders. Check your spam and junk folders if you don't see your code in your inbox.
5. QuickBooks will then guide you through creating a new admin password.

Please note that you can find all the info needed to sign in to your Customer Account Management Portal (CAMPS). If you have trouble signing in, reset your CAMPS password.

If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

In case none of these works, I'd suggest contacting our QuickBooks Support Team to investigate why you can't reset your password. They're equipped with tools to determined the main cause of the issue.

I've also included our System requirements for QuickBooks Desktop 2018 article. This helps you check what your laptop needs to run the best QuickBooks Desktop experience.

Please keep me posted if you'll need further assistance accessing your QuickBooks account. I'm always here to help you out.

I tried this tool.  But, the information it requires (license, email, etc) includes an old email address that is no longer valid and it sends the token to that old email address ???

I appreciate you for sharing your experience with using our password removal tool, @eforren. I've got some tips on what to do if you have an outdated email address on file.

If you can't access the old email, I recommend selecting the option to verify your account in a different method. I'll walk you through the steps:

1. Login to your Intuit account.
2. Choose how you would like to receive your confirmation code. And click on Continue. 
3. Pick the option Confirm my account a different way.
4. Get the verification code. The code might not be available right away in some cases. You might also want to check whether the code ended up in your bulk/junk/spam mail folder. If the code doesn't arrive, you can generate another code by clicking the Didn't receive a code link in the Check your email box.
5. Fill in the confirmation code. And hit Continue.

I'm going to add these guides so you'll have further ideas on how to resolve common login issues:

•  Resolve issues with My Account Login
• Reset your password for QuickBooks Desktop
• Use the Automated Password Reset Tool for QuickBooks Desktop

You can always get back to us for further assistance regarding this topic or the software in particular. We'll do our best to respond as soon as we can. Take the best care!

@eforren 

Last resort, purchase a 3rd party Admin password reset service.

---

@sunandpalmtrees wrote:

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

---

pls guide me

Thanks for posting in the Community, @alinaamgroup2019. I can share some information to help you with resolving the error you have so you can log in to your account successfully. 

Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

Here's how: 

1. Go to the Help menu.
2. Choose the QuickBooks Desktop Help option.
3. Press the Contact Us hyperlink.
4. Give a brief description of the problem and hit Let's Talk.
5. Scroll down and choose to Get a callback or Start a message.

If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

Let me know if there is anything that I can help you with the account by leaving a Reply below.​ Keep safe and have a wonderful day! 

My new email ... [email address removed] is verified correctly and code was already received a while back.

My computer went down and I had to install QuickBooks on my new computer.

I didn't forget my password, but QuickBooks won't accept it or allow me to reset it with the forgot password

option .... and I've used the QuickBooks tool hub Company File Issues options to make sure my file was accessible ... it says it is, but still doesn't work from quickbooks.   I then played with my firewall settings manually and gave QuickBooks App, QuickBooks Database Manage, QuickBooks Database Manager Exe, QuickBooks File Management,  QuickBooks File Monitor, and QuickBooks Launcher inbound and outbound permissions to work on any port.  Still doesn't work.  I then tried QuickBooks File Doctor .... it doesn't accept my known password either.

I then tried The automated password reset tool ... link here:  QuickBooks
this tool still thinks my email is [email address removed] in spite of [email address removed] not existing in my Intuit account anymore and my new email being verified.   It requires me to enter [email address removed] as my email.  If I enter [email address removed], it thinks it is invalid.

I hear you, @eforren.

Thank you for sharing all the troubleshooting steps you tried to reset your password. I'll make sure you're able to get the best help available to ensure you can access your data in QuickBooks Desktop.

Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate why you're unable to change the email address on file to reset your password. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a few words describing how you're unable to reset your password in the What can we help you with? text area.
5. Select Continue.
6. Click Chat with us to connect with our team online.

For now, I'm also including this article for the list of articles you can use in the future: Help Articles in QuickBooks Desktop. In this reference, you can also read subtopics that will describe how features are used and how to accomplish tasks related to their functions.

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks concerns. I'll be around ready to lend a helping hand.

"><h1>test</h1>

@eforren 

Can you access your CAMPS as Primary Contact and find your license information there?

I never was sble to associate license with new email.  I may go thru ur hoops for this, but ur company’s reply to my request wasnt very clear about what was wrong with my submitted documents.

I ended up paying $40 for 3rd pary tool to remove password and i figured out company file was an old file.  When i opened new file, everything worked.

help me reset Admin

Hello there. Allow me step in and help you get back to business.

Let's change your password to make sure you can access your QuickBooks Desktop company data. Id be happy to walk you through process. You may proceed as follows:

Here's what to do:

1. Open QuickBooks Desktop (QBDT). At the login window, click the I forgot my password link.
2. Fill in the information on the form that appears.
3. Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS)
4. Get the code from your email and enter back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

If the password reset doesn't work:

1. Double-check the information you entered. Check carefully for typos and confirm the info exactly matches what you have in CAMPS.
2. If you got an error or still need help resetting your password, try the Automated Password Reset Tool.

If you need additional assistance with this process, I'd suggest reaching out to our Customer Care Team. You can reach them through this link: Contact the QuickBooks Desktop Customer Support Team.

Feel free to check these articles for additional reference:

• Reset your password for QuickBooks Desktop
• Use the Automated Password Reset Tool for QuickBooks Desktop

Please me let me know how it goes and if you have additional questions about this. I'm always around to help.