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L
lindak1119
Level 7
December 11, 2018
Solved

I don't know my administrator password

  • December 11, 2018
  • 4 replies
  • 12 views

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

    4 replies

    Raywhite28
    Raywhite28Answer
    Level 6
    December 11, 2018

    See link for password removal tool.


    https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d...

    E
    eforren
    October 22, 2022

    I tried this tool.  But, the information it requires (license, email, etc) includes an old email address that is no longer valid and it sends the token to that old email address ???

    J
    JonpriL
    Level 9
    October 24, 2022

    My new email ... [email address removed] is verified correctly and code was already received a while back.

     

    My computer went down and I had to install QuickBooks on my new computer.

    I didn't forget my password, but QuickBooks won't accept it or allow me to reset it with the forgot password

    option .... and I've used the QuickBooks tool hub Company File Issues options to make sure my file was accessible ... it says it is, but still doesn't work from quickbooks.   I then played with my firewall settings manually and gave QuickBooks App, QuickBooks Database Manage, QuickBooks Database Manager Exe, QuickBooks File Management,  QuickBooks File Monitor, and QuickBooks Launcher inbound and outbound permissions to work on any port.  Still doesn't work.  I then tried QuickBooks File Doctor .... it doesn't accept my known password either.

     

    I then tried The automated password reset tool ... link here:  QuickBooks
    this tool still thinks my email is [email address removed] in spite of [email address removed] not existing in my Intuit account anymore and my new email being verified.   It requires me to enter [email address removed] as my email.  If I enter [email address removed], it thinks it is invalid.


    I hear you, @eforren.

     

    Thank you for sharing all the troubleshooting steps you tried to reset your password. I'll make sure you're able to get the best help available to ensure you can access your data in QuickBooks Desktop.

     

    Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate why you're unable to change the email address on file to reset your password. To do so:

     

    1. Go to Help.
    2. Select QuickBooks Desktop Help.
    3. Click Contact Us.
    4. Enter a few words describing how you're unable to reset your password in the What can we help you with? text area.
    5. Select Continue.
    6. Click Chat with us to connect with our team online.

     

    For now, I'm also including this article for the list of articles you can use in the future: Help Articles in QuickBooks Desktop. In this reference, you can also read subtopics that will describe how features are used and how to accomplish tasks related to their functions.

     

    Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks concerns. I'll be around ready to lend a helping hand.

    W
    WendyEll
    December 31, 2020

    I upgraded a quicken file to QB. After it converted the file it asked for a password. I entered what I thought was correct but then took me to a reset password screen which I went through and changed my password. When I log in it says the password is incorrect. I called customer support and worked with someone for 2 hours. She tried several different ways to change and reset my password with no luck. She then escalated it to data services but says it can take 6-8 business days to get a reply. This is totally unacceptable. It's the last day of the year and I have payroll for 25 employees on Monday not to mention I have bills to pay over the next 2 weeks. So you have any suggestions on how to resolve this sooner. Maybe another temporary license and account? Please help

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    December 31, 2020

    @WendyEll 

    @WendyEll wrote:

    Maybe another temporary license and account? Please help

    Another license is unable to resolve it. Your last resort is purchasing a 3rd party password removal service.

    M
    M47
    January 13, 2021

    All I want to do is open my QB and send it to my accountant.  I have had

    @lindak1119 wrote:

    Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.


    don't match.  My computer is frozen and I can't close or open QB until I get an Admin password that works. 

    @lindak1119 wrote:

    Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

     

    C
    Candice14
    Level 8
    January 13, 2021

    Hey, @M47. 

     

    Thanks for joining in on this thread. I hope your week is going well so far. 

     

    Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

     

    Here's how: 

     

    1. Go to the Help menu. 
    2. Choose the QuickBooks Desktop Help option. 
    3. Press the Contact Us hyperlink. 
    4. Give a brief description of the problem and hit Let's Talk. 
    5. Scroll down and choose to Get a callback or Start a message. 

     

    If you can't use your QBDT account, you can start a chat with our support team through this link. 

     

    Let me know how it goes. I want to make sure that you're able to get back to running your business. I'm only a comment away if you need me. Take care!

    0
    0706261260
    March 9, 2023

    help me reset Admin

    A
    alinaamgroup2019
    October 24, 2022
    @lindak1119 wrote:

    Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

    pls guide me

    L
    LollyNino_CQuickBooks Team
    QuickBooks Team
    October 24, 2022

    Thanks for posting in the Community, @alinaamgroup2019. I can share some information to help you with resolving the error you have so you can log in to your account successfully. 

     

    Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

     

    Here's how: 

     

    1. Go to the Help menu.
    2. Choose the QuickBooks Desktop Help option.
    3. Press the Contact Us hyperlink.
    4. Give a brief description of the problem and hit Let's Talk.
    5. Scroll down and choose to Get a callback or Start a message.

     

    If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

     

    Let me know if there is anything that I can help you with the account by leaving a Reply below.​ Keep safe and have a wonderful day! 

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