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L
lindak1119
Level 7
December 11, 2018
Solved

I don't know my administrator password

  • December 11, 2018
  • 4 replies
  • 12 views

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

    4 replies

    Raywhite28
    Raywhite28Answer
    Level 6
    December 11, 2018

    See link for password removal tool.


    https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d...

    R
    racerbrown
    May 17, 2021

    i cant get it to open on my laptop.

    i did an update to my qb 2018 and now my password wont work.

    C
    CharleneMaeFQuickBooks Team
    QuickBooks Team
    May 17, 2021

    I'm here to make sure you're able to sign in to your account, racerbrown.

     

    Let's reset your password to ensure you'll be able to access your QuickBooks Desktop company data. I'll guide you how.

    1. From the login window, select I forgot my password.
    2. Fill out the info on the form.
    3. Select OK. If your info is correct, you’ll get a code to the primary email in your CAMPS. 
    4. Emails from us can show up in your spam folders. Check your spam and junk folders if you don't see your code in your inbox.
    5. QuickBooks will then guide you through creating a new admin password.

     

    Please note that you can find all the info needed to sign in to your Customer Account Management Portal (CAMPS). If you have trouble signing in, reset your CAMPS password.

     

    If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

     

    In case none of these works, I'd suggest contacting our QuickBooks Support Team to investigate why you can't reset your password. They're equipped with tools to determined the main cause of the issue.

     

    I've also included our System requirements for QuickBooks Desktop 2018 article. This helps you check what your laptop needs to run the best QuickBooks Desktop experience.

     

    Please keep me posted if you'll need further assistance accessing your QuickBooks account. I'm always here to help you out.

    W
    WendyEll
    December 31, 2020

    I upgraded a quicken file to QB. After it converted the file it asked for a password. I entered what I thought was correct but then took me to a reset password screen which I went through and changed my password. When I log in it says the password is incorrect. I called customer support and worked with someone for 2 hours. She tried several different ways to change and reset my password with no luck. She then escalated it to data services but says it can take 6-8 business days to get a reply. This is totally unacceptable. It's the last day of the year and I have payroll for 25 employees on Monday not to mention I have bills to pay over the next 2 weeks. So you have any suggestions on how to resolve this sooner. Maybe another temporary license and account? Please help

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    December 31, 2020

    @WendyEll 

    @WendyEll wrote:

    Maybe another temporary license and account? Please help

    Another license is unable to resolve it. Your last resort is purchasing a 3rd party password removal service.

    M
    M47
    January 13, 2021

    All I want to do is open my QB and send it to my accountant.  I have had

    @lindak1119 wrote:

    Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.


    don't match.  My computer is frozen and I can't close or open QB until I get an Admin password that works. 

    @lindak1119 wrote:

    Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

     

    C
    Candice14
    Level 8
    January 13, 2021

    Hey, @M47. 

     

    Thanks for joining in on this thread. I hope your week is going well so far. 

     

    Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

     

    Here's how: 

     

    1. Go to the Help menu. 
    2. Choose the QuickBooks Desktop Help option. 
    3. Press the Contact Us hyperlink. 
    4. Give a brief description of the problem and hit Let's Talk. 
    5. Scroll down and choose to Get a callback or Start a message. 

     

    If you can't use your QBDT account, you can start a chat with our support team through this link. 

     

    Let me know how it goes. I want to make sure that you're able to get back to running your business. I'm only a comment away if you need me. Take care!

    0
    0706261260
    March 9, 2023

    help me reset Admin

    A
    alinaamgroup2019
    October 24, 2022
    @lindak1119 wrote:

    Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

    pls guide me

    L
    LollyNino_CQuickBooks Team
    QuickBooks Team
    October 24, 2022

    Thanks for posting in the Community, @alinaamgroup2019. I can share some information to help you with resolving the error you have so you can log in to your account successfully. 

     

    Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

     

    Here's how: 

     

    1. Go to the Help menu.
    2. Choose the QuickBooks Desktop Help option.
    3. Press the Contact Us hyperlink.
    4. Give a brief description of the problem and hit Let's Talk.
    5. Scroll down and choose to Get a callback or Start a message.

     

    If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

     

    Let me know if there is anything that I can help you with the account by leaving a Reply below.​ Keep safe and have a wonderful day! 

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