Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated

Hi there, marktigermarine.

Currently, there's an investigation about this issue. Our product developers are working hard to fix this as soon as possible. As we're doing our best to get this resolved, I encourage you to give our Customer Care Team a quick call. This way, they can add your account details to the list that will receive an email once this issue is fixed.

Here's how to connect to a live support agent:

1. Select Help (?) at the top right.
2. Click the Contact Us button.
3. Enter "Unfortunately there is no QuickBooks Online company or QuickBooks Accountant accountassociated" in the description.
4. Hit Let's talk.
5. Select Get a callback or Message an agent.

You can check out our support hours and contact us at a time convenient to you.
 

I'll also keep this thread on track once we receive an update from our engineers. If you have any other concerns or questions, please drop a comment below. I'll keep an eye out on your response.

has this been resolved? I am having the same issue.

Hey there, @sdf9.

The know issue appears to have been resolved by our Product Development Team. If you're still receiving the message, I recommend clearing your cache and cookies. Your browser stores these files to speed up websites, but they can become outdated over time and cause issues in QuickBooks Online. Just click on your browser below to find the steps for clearing these out:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge
• QuickBooks App for Windows and Mac

I also recommend checking out this article for further steps to try: Get help if you can't sign in to your account

Let me know if you have any other questions. I'm here as you're number one resource for all things QuickBooks.

Hi there , I'm having the same problem , is this is ongoing issue ??

Hello, Patricko.

As mentioned by Michael K, our engineers have already fixed this issue since March 5, 2020. That said, I can help you access your QuickBooks Online company again. 

You'll want to ensure that you're using the correct login details where the subscription is attached to. If you have multiple email addresses, a quick tip to find the correct one is to search the inboxes.

Use the search feature (in your email inbox), then look for emails coming from us. Try using "QuickBooks Online" as your keyword. 

If you're having issues logging in (or if you still can't find the correct account), you can recover the account. Go to https://c3.qbo.intuit.com/qbo3/login?webredir, then click the I forgot my user ID or Password link. Next, enter the phone number or email address associated with your subscription and proceed with Continue. 

On a different note, this might be a browser cache issue. To see if this is the case, we can use an incognito or a private window: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Log in using the correct credentials, then check to see if you can access your company file. If you're able to do so, go back to your regular browser and clear its cache. Close and reopen it after doing so. 

Alternatively, you can use another supported browser (see the Note section in the hyperlinked clear cache article). 

When you're able to access your company again, you can read our articles and topics here. They are full of useful information, and I'm sure they can help you with other tasks in QuickBooks Online. 

Hoping to see you again in the Community space. You're always welcome to post any questions about QuickBooks Online. 

Hi there 

Hi there 

I appreciate the additional information, Patricko.

Based on the screenshot you've provided, it looks like you have previously opened a test drive account. To fix this, simply click the Sign out option to logout entirely. Then, login using the correct credentials. This link will route you to the QBO sign in page.

If the issue persist, I recommend contacting our QuickBooks Care Support. They have the special tools to conduct a through investigation and provide a concrete resolution.

Below are the steps on how to reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for the most updated contact information: Support hours and types.

Feel free to drop me a reply below if there's anything I can help you with. Wishing you all the best!

same problem 7/6/2020 - and an hour's chat with support provided no help whatsoever. If this problem was fixed in March, why am I still having the problem in July and why don't the folks in support know how to help?

I've reset my password several times, cleaned the cache twice, including cookies from Intuit.

Same problem here Aug 18,2020.  I have not reached out to support yet but went through every step on this thread with no success.  Hopefully their support team can help me.  Did you ever find a solution?

I'm having the same issue.  The users get an email invite.  It ask them to log in(even though they haven't created an account yet).  When they get logged in they get  "Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated".  I've called three times about this issue.  The first two people mysteriously got "disconnected" after 40 some minutes of being unable to figure out what's going on.  The last person at least admitted defeat and said she'd have to escalate it to someone else.  This is our first day with the online software, and based off my experience with support, it's gonna be our last.

Let's find out why they are asked to log in, adanamc.

Once they receive an email invite, make sure to let them click the Let's go option so they'll be prompted to create an account. Please see the screenshot below for your visual guide.

After that, they'll be asked to create an account.

Next, you can log into the account using this link https://qbo.intuit.com/.

I have these help articles in case you have other questions about QuickBooks Online. 

Please let me know if these steps help users create an account after the invite. I'll be right here to assist you any time of the day.

When they click on the "let's go" it brings them to a login page.  Not the page you are showing.  They told me they have never logged into any intuit sites before but I have no way of confirming it.   Regardless, we went through the password reset and, when they get logged in, they got the "Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated" message.  The person on the phone told me to delete them and readd them but that did not help.  Obviously it's the correct email address in the manage user tab or they would 't have gotten the email invite.  When they click on the link is does pre-load with their email address in the "email" field and it is correct.  I have also check the manage user tab multiple times even though I know it's right because they got the email.  All the email addresses are correct in all the places but again it says no account is connected.

Hello there, adanamc.

Yes, the phone representative's suggestion to delete and recreate the user profile is correct. It should refresh the user's data and allow them to accept using an updated link. Ask the user to review the Spam folder of their email provider if they can't see the recent email in the Inbox. 

If the user didn't receive any update invitation, I'd recommend reaching out to our Customer Care Team again. They can help you reset the user's account and add them to QuickBooks Online.

1. Click Help in the upper-right corner and select Contact Us.
2. Enter the details of your concern and click Let's talk.
3. Select how you want to reach them.
4. Enter the necessary information to complete your request.

Or

1. Click Help in the upper-right corner and type Talk to a human.
2. Type I still need a human and another options will appear.
3. Type those phrases repeatedly until you get this response:
   OK. Here’s a shortcut to connect with my humans.
4. Click the Contact us link and select how you want to reach them.
5. Enter the necessary details to complete your request.

Let us know if you need anything else.

As I stated, I deleted them and recreated their invite but the same issue occurred.  When they log in It says they are not associated with any account.  They are receiving the email, that is not the issue.  They click the "Let's Go" but it doesn't go where they need it to go.  

I've tried support three times.  After explaining it over and over and over they eventually tell me they will call me back and I never hear back from them.   I guess I will try again in the morning or we will have to go back to our old desktop version.

I'm having the SAME problem. I added my first 2 clients last week. One of them was able to sign-on with no problem. The other one...same scenario as listed above. They just get a log-in screen...no option to create a new account. I decided to add myself as a user on their account, using an email address I know I've never associated with any intuit account. I have opened the email and clicked the link in Chrome, Chrome Incognito, and Safari...all have done the exact same thing...just gave me a log-in screen with no option to create a new account.

HELP! You all push how great this software is and I can't get my very first client on-boarded. What in the world?!?!?!

Hey there, @PennyTracker. 

Thanks for following the thread. 

Since you too are having this issue, I recommend contacting our technical support team. They have the tools available to review your account in a secure environment and investigate this strange behavior. I've included the steps below to contact support. 

1. Click Help (?).

2. Hit Contact Us. 

3. Enter your concern and select Let's talk. 

4. Choose the best way to connect with support (Chat, Callback, Etc.)

You can reach out to the Community at any time. Please let me know if you have further questions or concerns. Take care and enjoy the rest of your day. You certainly deserve it! 

Im having the same issue too. 

It keeps saying the same thing despite the fact that I signed up for QuickBooks online yesterday. 

Is there anyway to fix this?

Hello there, mantie233. I appreciate the screenshot you've added.

The program may not be responding properly when there's too much cache stored in our browser. If you haven't tried performing some basic troubleshooting steps, you can follow the steps below to verify if this is a browser-related issue. 

1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
2. Log in to your account through an incognito window. 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to sign up without getting the same message, go back to your main browser and clear the cache. This helps to refresh your browser's settings. Also, you can use other compatible browsers in QuickBooks Online. If the same thing happens, it's best to contact our specialist. They'll use their tools to check it further on why it's happening in a secure environment. Here's how:

1. Click here and go directly to the Help icon.
2. Click the Contact us button and enter a short description of your concern.
3. Hit the Let's talk.
4. Select Get a callback. 

Lastly, if you have multiple companies, you can switch from one another by clicking the Switch Company.

Comment below if there's anything else you need. I'll be here to help in any way that I can. 

Hello Sarahann, Is there not a way to fix this that does not involve clearing the browsing data. That is not my problem, nor does it seem to be the problem other people are having. I was on the phone with support for several hours being offered the same solution over and over again without listening to what I was trying to explain. I was repeatedly told to change my password despite the fact that the error is received after signing in so the password is clearly not the problem as I was already signed in. I tried incognito and clearing the browsing data, I was also told to try from other computers in the office, all to no avail and a complete waste of time, which I tried to explain. I was ultimately told I do not know my own email address or that I do not have an accountant account. The problem is not on my side. This happened once before and it was due to the account being suspended on Intuit's end. Tech support and customer support in general for Intuit have been very unhelpful, on this and other issues. The agent could not even find my accountant account online and could not contact anyone else to help me. This problem needs to be fixed as I need to access our clients' files. This is a very big problem and inconvenience. This product should not be offered to accountants if it is this unreliable. I was in my account Tuesday, before the holiday, and regularly prior to this error. I am very frustrated at the lack of a solution. 

My account works, however,  our building manager has been added to the account and this is happening to her. What can we do?

Hi there, @Mich33.

Welcome to the Community. Let me share some steps so you can add the new user in QuickBooks.

It usually happens when the newly created account wasn't linked successfully using the invitation. I recommend having the admin delete the user and resend a new invitation.

Here's how:

1. Sign in your QuickBooks account.
2. Click the Gear icon in the upper-right corner.
3. Select Manage users.
4. Search for the new user, then click the Edit or Resend invite drop-down. 
5. Click Delete and hit Delete again to confirm. 

Please ask the building manager to login using the link that will be sent via email to join the company successfully.

I've also attached an article you can use to manage and make changes to user information in QuickBooks: Add and manage users in QuickBooks Online.

Let me know if you need anything else regarding accessing the QuickBooks company. The Community and I will be here to help you.

Hello, 

One of my users is facing the same exact issue. 

I have also tried all the solutions listed in this thread and none of it works, I have also tried using different browsers, incognito and devices. I have Deleted and re-invite the user, as well as clearing the cache and still comes to the same result. 

I tried contacting via live chat, but the chat would not load for me. 

What else can I do to resolve this and how long more before this bug is fixed permanently?

Hi Eryn,

Thanks for following the troubleshooting steps in the previous replies. If you haven't tried removing and readding the user, please do so. This will refresh their profile.

If the same thing happens, I would really recommend getting in touch with our Support team. That way, they can take further action on this. Or, contact our Payroll chat team. They can support or transfer the conversation to the dedicated team who will handle your concern.

If the chat won't load, try signing in to QuickBooks using an incognito window or other browsers.

Please feel free to send an update after trying the things I said. Have a good one!