verify account

We'd want to make sure you're able to send your contractor payments, kaldissocial. 

We need to access your Direct Deposit account to check what's causing the error when verifying the test debits. Please contact our Payroll Support Team for us to do that. Here's how: 

1. Open this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
2. Look for QuickBooks Online Payroll in the left-hand side of the page.

Let me know if you need anything else. Thanks for dropping by. 

I am having similar problems and I`m currently unable to get the kind of assistance I need to solve this problem. The account verification was set up to be less than $1.00, but what was debited from me was exactly $1.00. How do I verify this please?

Welcome and thanks for joining this conversation, @baret. It's my pleasure to help you verify and confirm your test deposit.

Please know that you only get one attempt to confirm your test transaction. To make sure it's successful, enter the test transaction amount in both boxes without a dollar sign or decimal point. Since it's exactly $1.00, you'd enter 100. Here's how: 

1. Go to the Workers tab o the left menu, then Employees.
2. Select Finish payroll tasks on the main Employees page. Then select Verify Account. 
3. Follow Step 6 to enter the test transaction amount. 
4. If there's no New payroll tasks button, go to the Settings icon, then choose Payroll Settings.
5. Under Bank Accounts, select Company.
6. Enter the test transaction amount as 100 in both boxes.
7. Click OK. 

 In case it's unsuccessful, contact Customer Care Support for assistance. 

For additional reference, you can check this article to learn more about Direct Deposit: 

• Verify test transactions. It has a complete guide about confirming the test transaction on all other versions of QuickBooks Online. 

If you have other questions or clarifications about this topic, let me know in the comment. I'll be happy to provide further assistance. Have a nice day. 

This is what I`ve got here. It`s only setup to verify anything lass than $1.00. What I had withdrawn from my account was $1.00, how do I enter that in here please?

I appreciate you getting back to us, @baret.

As mentioned by my colleague above, you can enter the test transactions as 100 in both Debit amount and Confirm debit amount boxes. This way, QuickBooks will verify it as a $1.0 amount.

If you need further assistance with your direct deposit test transaction, I suggest contacting our Payroll Support Team.

For your future reference, you can check out these articles to learn more about direct deposit:

• Update an Employee's Direct Deposit Bank Info.
• Direct Deposit Security Limits.

Should you need any additional assistance while managing your direct deposit transaction, you can leave a comment below. I'll be sure to get back to you. Have a good one.

@Mark_R @katherinejoyceO  It does not allow to enter 100, just 10.  Everything I`ve tried seems not to be working. Its extremely frustrating getting stuck here and unable to move forward.  

Please I need urgent help.

I appreciate the screenshot you've provided, @baret.

The test debit amount is less than a dollar. Also, it will be posted in your bank statement within 2-3 banking days from the day you've activated the direct deposit feature. 

I'd recommend contacting your bank to verify what is the $1 for. From here, you'll be able to enter the exact test debit amount.

You can read through this article to learn more about setting up direct deposit:

• Set up an employee for direct deposit

Always feel free to drop your comments if you have other questions. I'm just a few clicks away.

I’m having the same issue trying to verify my account. What was debited was exactly 1.00. And when I called my bank I was told the debit was for 1.00. I need help verifying my account. I tried entering 100 and that did not work. 

Thank you for sharing the steps you've taken, @DavidaA.

Since you're still unable to verift your bank account for payroll direct deposit, I'd recommend contacting out Payroll Care Team. With their tools, a specialist can pull up your account, securely, and share the steps needed to verify your bank account.

To do so, here's how you can contact our dedicated support:

1. Go to Help.
2. Select Contact Us.
3. Enter Verify Test Transaction in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

In addition, here's an article you can read to learn more about our support hours and types: Support hours and types.

Lastly, I've got you this helpful article for ideas about your payroll account security and management: Payroll account suspensions, security checks, and risk management.

If there's anything else that I can help you with, let me know by leaving a comment. I'll be here to lend a hand.