Bank of Hawaii and QB not connecting for over a month

I understand that this has been a difficult experience for you. Please know that I'm here to help and committed to solving your bank connection issue in QuickBooks Online (QBO). I recognize the urgency of addressing this concern quickly so that you can organize and review your bank transactions efficiently.

To start, let's perform some initial troubleshooting. If you connected your bank to QBO not too long ago, please disconnect it and then reconnect it.

You can also refer to this article for additional information on how to disconnect accounts linked to online banking in QuickBooks Online: Disconnect accounts connected to online banking in QuickBooks Online.

If the issue persists, it is advisable to contact our live support team. They can add your information to the list of impacted users and will provide updates on any fixes made by our engineers. Here’s how to proceed:

1. Sign in to your QuickBooks Online (QBO) account.
2. At the upper right corner of the screen, click the ? Help button.
3. Use the Search tab to type your issue.
4. Then, click on Contact Us and select a contact method that works for you.

Additionally, if you've successfully established your online bank connection, feel free to check this article which provides insights on how to categorize bank transactions in QBO: Categorizing online transactions in QuickBooks Online.

We're committed to helping you navigate QBO with ease, especially when connecting your bank in QuickBooks. Don't hesitate to reach out with other concerns, and we'll promptly address them. 

@123sp 

Try opening your QBO account on any private/incognito browser.

I'm having the same issues. I'm not a professional, but I know BOH underwent big changes with their app and website. So I'm curious if those changes are why QB is having issues connecting now. 

I'm dedicated to helping you overcome this connectivity problem and ensure your bank reconnects smoothly with QuickBooks Online (QBO), Maui.

To begin, could you please let me know the specific error message you encountered? This information will allow me to provide a tailored solution and quickly resolve the issue.

In the meantime, log in to the Bank of Hawaii's (BOH) website and check for any announcements about system maintenance alerts or service disruptions. If everything is fine, we can manually update your bank connection in QBO. Here's how:

1. Sign in to your QBO account.
2. Go to Transactions and select Bank Transactions.
   
   
   
   
3. Click the bank account tile and hit the Update button.

Moreover, as a workaround, you can manually upload your bank transactions to QBO to continue your tasks.

Finally, I've added a helpful resource to guide you in organizing your transactions and making the bank reconciliation process more manageable: Categorize online bank transactions in QuickBooks Online.

If you have other questions about bank connectivity concerns in QBO, please don't hesitate to click the Reply button below. The Community team is readily available to provide assistance.

Direct connect is listed as an option in QB for bank of hawaii.  After calling BOH online services, they confirmed they don't support the direct connect, only the web connect.  If thats the case they should remove the direct connect option for the bank of hawaii from the quickbooks options.

I called BOH and talked to inline services.  They confirmed that the the direct connect does not work, is not enabled despite being listed in the QB possible connections.  They told me that only the web connect feature was available for bank feeds.  Thats logging into my online account and downloading a QBO file.  That works fine, but really wanted to the direct connect connection.