Thank you for bringing the bank connection issue in QuickBooks Online (QBO) to our attention. I know the importance and necessity of addressing this concern quickly so that you can organize and review your bank transactions efficiently.
To start, let's perform some initial troubleshooting. If you connected your bank to QBO not too long ago, please disconnect it and then reconnect it.
You can also refer to this article for additional information on how to disconnect accounts linked to online banking in QuickBooks Online: Disconnect accounts connected to online banking in QuickBooks Online.
If the issue persists, it is advisable to contact our live support team. They can add your information to the list of impacted users and will provide updates on any fixes made by our engineers. Here’s how to proceed:
- Sign in to your QuickBooks Online (QBO) account.
- At the upper right corner of the screen, click the ? Help button.
- Use the Search tab to type your issue.
- Then, click on Contact Us and select a contact method that works for you.
Additionally, if you've successfully established your online bank connection, feel free to check this article which provides insights on how to categorize bank transactions in QBO: Categorizing online transactions in QuickBooks Online.
We're committed to helping you navigate QBO with ease, especially when connecting your bank in QuickBooks. Don't hesitate to reach out with other concerns, and we'll promptly address them. Have a great rest of the day.
