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lad474
Level 2

Electronic signature on checks

I've scanned my signature into the quickbooks file and when I go to add it in the printer setup the signature is to small to see. When you look at the saved file it meets the requirements for size but when the file is added you can barely see it. The actual signature is 3" x 3/4" but the image when adding it to the checks is maybe1-1/2 x 1/8". Does anyone know how to fix this. Thank you in advance.

Solved
Best answer May 19, 2020

Best Answers
katherinejoyceO
QuickBooks Team

Electronic signature on checks

Hi there, @lad474.

 

Thanks for visiting the Community. I appreciate the screenshot you've shared. I'm with you in getting this fix to ensure the signature image fits into the signature field. 

 

First off, let's verify that the image has an aspect ratio of 11:3 (11 widths and 3 height) to fit into a 3/4 inch wide by 3/4 inch tall area with no space around it. 

 

You can look for the option in your scanner's settings to change the aspect ratio to 2.75 x .75 or select only the part of the page to scan. It should come up as a little box that you can move and resize the signature block. 

 

Once done, save the image in an accepted file format, such as JPEG, PNG, BMP, or TIFF to an easily accessible folder. Following the proper aspect ratio will place your signature above its line. 

 

For more insights, please refer to the Reminders section in this article: Create and use an electronic signature for checks and paychecks

 

Let me know if you have additional questions. I'm always around to help you more. 

 

 

 

Mark the post that answers your question by clicking on "Accept as solution".

 

 

View solution in original post

14 Comments 14
katherinejoyceO
QuickBooks Team

Electronic signature on checks

Hi there, @lad474.

 

Thanks for visiting the Community. I appreciate the screenshot you've shared. I'm with you in getting this fix to ensure the signature image fits into the signature field. 

 

First off, let's verify that the image has an aspect ratio of 11:3 (11 widths and 3 height) to fit into a 3/4 inch wide by 3/4 inch tall area with no space around it. 

 

You can look for the option in your scanner's settings to change the aspect ratio to 2.75 x .75 or select only the part of the page to scan. It should come up as a little box that you can move and resize the signature block. 

 

Once done, save the image in an accepted file format, such as JPEG, PNG, BMP, or TIFF to an easily accessible folder. Following the proper aspect ratio will place your signature above its line. 

 

For more insights, please refer to the Reminders section in this article: Create and use an electronic signature for checks and paychecks

 

Let me know if you have additional questions. I'm always around to help you more. 

 

 

 

Mark the post that answers your question by clicking on "Accept as solution".

 

 

lad474
Level 2

Electronic signature on checks

Thank you so much, I used the crop to get the size correct and then edited it to be darker. The signature is about a 1/2" above the line, is there a way to move it down?

Adrian_A
Moderator

Electronic signature on checks

Let's reset your printer settings, lad474.

 

I've got the steps on how to do it:

 

  1. From the Start button, select Settings.
  2. Right-click on a working printer.
  3. Select Set as Default printer.

 

Afterward, let's go back to your QuickBooks file, and let's try adding a signature on the Check again. 

 

If the same thing persists, I'd recommend reaching out to our Technical Support team. An agent will do a screen share with you and fix this issue further.

 

For more information when adding a signature, you can bookmark this article: Create and use an electronic signature.

 

 

Don't hesitate to tag my name in your Reply if you still need my help. Take care always!

sveed
Level 1

Electronic signature on checks

Thta's my issue. I can't figure out how to change the aspect ratio.

JonpriL
Moderator

Electronic signature on checks

Hi @sveed, I'll make sure you're able to change the aspect ratio 

 

It's best to follow the instruction stated by my colleague above to change the aspect ratio of the electronic signature of your check. If it doesn't work, I recommend contacting our Customer Care Support.

 

One of our specialists online can pull up your account and guide you in changing its size via a screen-sharing tool. You can do so by following the steps below:

 

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a few words describing the results after following the suggestions above in the What can we help you with? field.
  5. Select Continue.
  6. Click Chat with us or Have us call you.

 

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: Contact QuickBooks Desktop Support.

 

You may also read this reference with the topics to use while working with your company account and purchases: A Series of Articles that Covers your Expenses and Vendor's Activity in QuickBooks.

 

I've got you covered if you have other questions about checks. Let me know by leaving a comment using the Reply option below. Take care always!

Swampgal62
Level 1

Electronic signature on checks

Good Afternoon,

 

I've gotten my signature on file. But it is very high above the signature line. How do I lower it?

MadelynC
Moderator

Electronic signature on checks

I’m here to help so you can lower your signature and place it just above the line, @Swampgal62.


You can configure your printer set up to ensure your signature is placed properly. To do that, you can follow these steps:

 

  1. Go to the File menu.
  2. Select Printer Setup.
  3. Reset your printer settings.


Once done, add the signature to your check again to verify. Also, make sure the aspect ratio mentioned by my colleague above is correct. This way, the program can resize the signature to fit the area on the check.


I’ve added this reference in case you’ll encounter issues while printing in QuickBooks Desktop: Resolve printing issues.


If you have any other questions or concerns besides the electronic signature, don’t hesitate to reach back out. The Community team is always here to help. Keep safe!

Swampgal62
Level 1

Electronic signature on checks

MadelynC,

 

I have desktop 2020 and I couldn't figure out how to reset my printer settings following your instructions. Also when I scanned my signature, it didn't give me an option for 11 3 aspect ratio. The size of my signature is fine it is just about 1/2 to 3/4 of an inch above the signature line

 

Kevin_C
QuickBooks Team

Electronic signature on checks

Thanks for the prompt response, @Swampgal62. I'll share some insight on how you can configure the position of your signature in QuickBooks Desktop (QBDT).

 

Before proceeding, make sure to use the continuous-feed printer, which should be connected to your computer. Just a heads up, other continuous-feed forms can't be adjusted using this method. 

 

Follow these steps to proceed to make coarse alignment adjustments:

 

  1. Go to the File menu, then select Printer Setup.
  2. Choose the type of form in the Form Name drop-down list.
  3. Select Continuous (Perforated Edge) from the Printer type drop-down menu.
  4. Click the Align button.
  5. Select the Coarse button, then click OK on the Do Not Adjust Your Printer pop-up message to print a sample form.
  6. Check the pointer line that QuickBooks printed across the middle of the sample, and note the number closest to the arrow points. Enter this number in the Pointer Line Position field and click OK.
  7. If QuickBooks prints a third sample when you click OK, something is wrong with the sample test print. Check your printer settings and make sure you are not adjusting the printer manually.

 

If the coarse adjustments aren't successful, you can follow the steps in this article to make fine adjustments in QBDT: Fix print alignment of continuous-feed printers. Just scroll down and select the Make fine alignment adjustments drop-down.

 

I've also added this link that will surely help in case you encounter different printing issues: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

Leave a reply below if you have any other concerns or follow-up questions. I'm always here to help you accomplish your tasks. Stay safe!

Swampgal62
Level 1

Electronic signature on checks

I do not have a continuous feed printer. Just a regular HP OfficeJet Pro printer. After looking through previous questions, it seems as though this has been a problem for years. Everything prints fine on my checks except the signature is way above the signature line. I have tried aligning it and everything moves except the signature.  Thank you. 

katherinejoyceO
QuickBooks Team

Electronic signature on checks

Thank you for sharing additional details of your concern, @Swampgal62

 

Since this is still an issue on your end, I'd recommend contacting our Customer Care team. They can check your account and see what's causing this to happen and help you fix it. 

 

 Here's how:

 

  1. Open QuickBooks, then go to Help and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter the details of your concern and select Let's talk, then choose a way to connect.

 

For future reference, check out our Resource Center for more ideas to guide you in managing your business in QBDT.

 

Get back to us at any time if you have additional concerns. Take care!

Swampgal62
Level 1

Electronic signature on checks

Thank you, I will do that. But I will clarify, this is not an issue on my end. It seems as thought many other people have this issue and it is a QuickBooks issue. Thank you.

ddmcintosh1
Level 1

Electronic signature on checks

I figured it out! After spending an entire day trying multiple things, I figured it out. When you are creating your signature, make sure when cropping it in the correct aspect, you leave a ton of white space above your signature. When your signature is centered in the box, it will load to the top in QB. If you place your signature at the bottom of the box, it will be placed lower within QB and on your checks. I hope this makes sense. 

racengr1
Level 1

Electronic signature on checks

Wonderful. QuickBooks has been around for years and simple things are still too complicated for the user. I scanned an image into fireworks and set the canvas to 11:3 size and it isn't even close.

 

I tried your spacing idea because mine prints across the signature line and it made no difference at all.

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