Hello there, @bullfrog23414.

I can see the urgency of resolving the issue regarding bank feeds not connecting to QuickBooks Desktop. Please know that this isn't the experience we want you to have.

To begin troubleshooting your issue, one possible step we can take is to attempt to access your online banking portal. This will allow us to check if your bank institution is currently undergoing server maintenance, which could be causing the problem you are experiencing. 

We could try creating a test company file and connecting your bank from there. If the transactions are imported successfully, you can return to your main company file and verify and rebuild your data. Here's how:

1. Open your QuickBooks Desktop. 
2. Go to the File menu, then choose New Company. 
3. Select Express Start or Start Setup.
4. Set up the account for Bank Feeds.
5. Download bank feed transactions to test the account.

You can check this article if you want to fix your company file issues: Fix company file and network issues with QuickBooks File Doctor.

Keep us posted if you have other banking concerns about USAA. We'll get back to you for further assistance.

After discussing with support, it actually seems worse than I had feared.  For some reason USAA is no longer supported for Bank Feeds in the 2024 Desktop version and USAA itself no longer offers qbo downloads, so there really is no way to use bank feeds with USAA anymore (this despite what the Bank Feeds Financial Institution list says).

Every single year the price of Quickbooks goes up astronomically and every single year features are removed - Loan Manager, support for certain bank feeds.  It's getting truly out of hand.

At the end of my support call, the agent tried to get me to switch to the online version - you know, so I can pay Intuit even more money.  Let's just say that I declined his offer. 

Yup, they are simply not interested in fixing bank feeds or anything else in the desktop version despite its now annual fees.  The Chase bank feed has been broken since at least October 2022 and over & over you get the same replies from the pathetic online or phone "support" that maybe its the bank or you need to update QB or run the fix tool, or try a new company...  Oh, and switch to the online QB, it'll surely work, at another big price increase and fewer features. But it makes billion$ so they don't cares. Like the old phone company, right Ernestine? https://vimeo.com/[removed] 

Hi Y'All,

This is InTexas, the one who started this thread.

I'm posting today because of a new an improved Chase Bank Feed functions my office just experienced (please, this is being typed with the most sarcastic typing that I can type!).

Today, when initiating bank feeds, QuickBooks downloaded transactions for the last three months (yes hundreds of duplicates) and has duplicated transactions across various cardholders.  Now, we have over 700 transactions of which most are on the wrong card account, a duplicate or both!  ARRRGGGG!

Chase Bank Feeds has now become a burden, NOT the work saving feature it used to be.

IF Intuit cared about me as a customer, this would not be happening!  In fact Intuit, your "features" are driving us away from QuickBooks!

Sore at the "fixes" and still

InTexas

I don't even the auto download.  I log on to Chase and DL one month of transactions at a time. So far it has been working since this issue popped up. I totally agree with you Intuit is getting expense and not providing the services that they should be. 

And just for laffs I tried my Chase Bank Feed again (again, again, again) today.  Same issue as always.:

Nothing else to say...

I know this hasn't been easy for you and I'm here to make sure you never experience the same thing again, BillWCH.

I've checked our records and there's no reported case of connectivity issue with Chase Bank Feed into QuickBooks Desktop. It's possible you'll encounter the error message due to the following reasons:

• Your bank changed its service offering from Direct Connect to Express Web connect.
• The connectivity of your financial institution has been disabled.
• You have pending alerts on your online bank account that you need to acknowledge.
• Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks.
• There might be a problem with their servers.

I've got you covered on how to troubleshoot this connectivity issue. Before we start, let's make sure to do the following:

• Back up your company file and match any pending downloaded transactions.
• Sign in to your bank’s website outside of QuickBooks, and check for pending alerts.
• Can connect to the Internet, and your Windows firewall doesn't block your connection to QuickBooks.
• Check if you get the error in Bank Feeds Classic Mode. If not, this means the file from your bank works best in Classic Mode. If you get the same error, proceed to troubleshoot.
• Update QuickBooks to the latest release.

Once done, run the Verify and Rebuild data to make sure there is no data damage in your company file. Here's how:

1. Go to the File menu, then hover over Utilities and select Rebuild Data.
2. On the QuickBooks Information window, press OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, press OK.
5. Go to the File menu. Then hover over Utilities and click Verify Data.
6. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, press OK. You can keep using your company file if you don't have any data damage. Then, select Rebuild Now if QuickBooks finds an issue with your company file.

If you’re still having data issues after rebuilding your company file, try again. If you still have data issues, use the QuickBooks File Doctor to fix your company file. You can check out this article for more details about fixing data damage on your QuickBooks Desktop company file: Fix data damage on your QuickBooks Desktop company file.

Also, to check if there's some problem with your bank's servers, let's try downloading transactions in the test company file. Here's how:

1. Open QuickBooks.
2. Go to the File menu, then select New Company.
3. Click Express Start or Start Setup.
4. Set up Bank Feeds for the affected account.
5. Try to download your transactions.

If you still encounter the same result, I recommend contacting our Technical Support Team for further assistance. One of our specialists will review the connection between Chase and QBDT and assist you in implementing a permanent resolution. Here's how to get the contact details:

1. Go to the Help menu at the top to select QuickBooks Desktop Help. This action will take you to the Have a question? window.
2. Choose Contact Us and give a brief description of your issue.
3. Click the Continue button and log in to your Intuit account.
4. If you don't have an account, select Create a new account.
5. From there, select Continue and then Continue with my account to proceed.
6. We'll email you a single-use code and input the number.
7. If you have more than one account, select the one you want to use and Continue.
8. Press the Continue button and choose Chat with us or Have us call you.

To learn whether the bank connection fails, or you get an error, the logs can help pinpoint the failure. To access the file, refer to this article for the full details: Collect Bank Feeds log files.

We have a collection of resources that will aid users in handling online banking issues, reconciling an account, and making deposits, to name a few. Feel free to browse each link to view the complete information: 

• Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop
• Find help with bank feeds and reconciling accounts

Keep me posted if you have other banking concerns or questions on how to better manage your online banking connection. I'll get back to assist you further. You have a good one. 

Sending me the same tired old script for a problem that's been verified and discussed since October 2022 just shows how incompetent and inept Intuit's so-called support is.

I've been having the same issue for years now.  There's no resolution.  They went as far as to tell me to to buy a higher version of Quickbooks, and the problem would be resolved.  Its a scam

Hello there. Dustin,

I understand how challenging this can be. I know how important it is for your business to connect Chase Bank to your QuickBooks Online (QBO) account. 

However, to better assist you, could you please provide the specific error message from Chase Bank? Upon checking, we have an ongoing investigation about Chase Bank not connecting to QBO. 

Additionally, if you want to add the transaction manually, you can follow this article on how to: Manually upload the transaction in QuickBooks Online.

If the issue persists, I recommend contacting our support team. By doing this, they'll get your account information securely. You'll be added as one of the affected users and will be notified about the course of this investigation accurately. 

To contact support: 

1. Go to the Help icon, then select the Search tab. 
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area. 
4. Click Continue, then choose Chat or Callback. 

In the future, you can refer to this article for guidance on how to Reconcile an account in QuickBooks Online.

The QuickBooks Community is always available to assist you with any questions you may have about connecting your bank. I'll be here to help you out. Have a great day ahead!

The same hooey about an "ongoing investigation" they've been feeding us since 2022.  Beyond shameful.

One of the biggest, most well-known, and most well-liked banks in the US is Chase Bank. It is also referred to as JP Morgan Chase Bank, and it is doing a great job of serving food services and retailers. Additionally, they provide their clients with a wide range of personal banking services that are utilised to issue loans and various investments. Additionally, they used to offer their clients very user-friendly online and mobile banking services.

The problem isn't Chase. It's Quickbooks, which refuses or is unable to fix the issue. I know this because my personal accounts are also with Chase and I use Quicken which has no problem connecting to Chase or any other financial institution.

Yes...this is an absurd issue that I am also having to deal with and have found the Quickbooks team completely and utterly unhelpful...and even in denial...about this issue. They should give us a credit for all the nonsense this puts us through.