I'll share some insights about why bank accounts are not recognized by QuickBooks Online (QBO), Tracy.
Before we proceed, could you please clarify what you mean by recognize? Are you referring to the two bank accounts do not appear when you are attempting to link them? If so, I recommend reaching out to your bank to confirm if the accounts are set up to be integrated with QBO. Also, ensure that the credentials used are the same as the other accounts.
If all is operating smoothly at your bank and the login details associated are the same. I suggest using a private or incognito window or other compatible browser to connect these two accounts. You can use the keyboard shortcuts provided below to save time:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
To keep your accounts and bank accurate, here are some articles that you can scan for guidance:
If you have other banking concerns, feel free to add them below by clicking the Reply button. We're just around to assist you.
