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wexler
Level 1

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

 
13 Comments
Joseph_A
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

It's good to see you here in Community, @wexler.

 

Are there any error messages you encountered when connecting your Union Bank to QuickBooks Online (QBO)?  If you can provide a specific error message it would help us a lot in identifying the reason why this is happening and finding the best solution for it.

 

You can also read these articles that I will be attaching, this contains process on how you can connect your bank with QuickBooks Online:

Feel free to tag my name if you have additional questions, have a great day and take care!

SunnyBrooks
Level 2

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

I am having the same problem!  No, this does not fix the problem!!!  I even disconnected the account and tried to re-establish sign on but I'm getting this error:

Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Union Bank site. (176)

 

I can login to the site directly at UBOC.  What is happening?

Tori B
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Hello, @SunnyBrooks

 

Thanks for following the thread. 

 

Upon further research, I've found that this currently under investigation by our product engineer team (INV-45537). I recommend contacting our technical support team to be added to the list of affected users. This way, you'll receive email updates and be notified when a resolution has been posted. I've included the steps below to contact support. 

 

  1. Sign in to your QuickBooks Online company. 
  2. Hit Help (?) at the top right. 
  3. Click Contact Us to connect with a live support agent. 

Please let me know if you have further questions or concerns. You can always reach out to the Community or me anytime you find you need a helping hand in getting back to business. Take care!

 

mandand
Level 1

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Hi team, new quickbooks user here & also banking with Union Bank. This is still not working, when will this be fixed by your team?

Kristine Mae
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

This is still under investigation, Mandand. We're unable to provide a specific time frame to when this will be fixed.

 

Rest assured that our engineering team is working hard to get a resolution as soon as possible. 

 

While they're working for a fix, I'd suggest reaching out to our customer care support. We're taking notes of the affected users. Once you're added to the list, you'll receive an update regarding the issue through mail. Please follow Tori B steps on how to get in touch with us. 

 

Once it's fixed, you can already categorize and match the bank transactions.

 

Visit the Community if you have other concerns. Take care!

crmalone33
Level 1

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

I see the last post on this was in June.  I have a new client that is with Union Business - I can login directly to the bank, but get error code 176 when I try to connect to banking in QBO.  

Anything new on this issue? 

Thanks,

Christine

Ryan_M
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Hi @crmalone33,

 

I'll provide an update on the status of this issue. 

 

At this time, the investigation is still open. If you haven't contacted our Technical Support team yet, please do so. They can add you to the list of our affected users, and with that, you'll receive an email notification whenever an update becomes available. 

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Click the Help menu.
  3. Select Contact us.

While you wait for the issue to get resolved, you have the option to import your bank transactions by hand. You do this to keep your QBO bank balance up to date. See this article: Import bank transactions using Excel CSV files

 

Feel free to post a question below if you have other concerns. I'll get back to you as soon as I can. 

NateC
Level 1

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Hi QuickBooks Online Team,

 

Is there any resolution for this issue? If you don't expect this to be resolved soon, please let us know an ETA. 

 

Catherine_B
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

The investigation is already resolved, NateC.

 

I checked our system and the Union Bank connected to QuickBooks Online appear to update correctly now. To refresh, we can manually update it.

 

Let me show you how:

 

  1. Log in to QuickBooks Online.
  2. Go to the Banking or Transactions menu and select Banking.
  3. Click the bank and at the upper-right, click Update now.

Then, you can check the fore review tab and use the filter option to look for the missing transactions. If you get the same thing, you can try clearing the browser's cache.

 

If everything looks as expected, you might want to use these resources for more details in handling bank downloaded transactions:

I'd suggest contacting our Phone Support Team so they can investigate it further if the steps above give you the same unexpected behavior. 

 

Keep me posted if there's anything else that you need help with. I'd be glad to assist. Take care and you stay safe!

SarahElliott
Level 1

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Wexler, are you still experiencing this issue? If not, how was it resolved. I am concerned that your post is dated April 2020 and I am having the same error and issue in December. Any help would be greatly appreciated. (Union Bank error 176) 

RCV
QuickBooks Team
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Thanks for bringing this one to our attention, SarahElliott.

 

The banking error 176 for Union Bank last April 2020 case was already resolved during that period. As of today, we have a new and an ongoing investigation for Union Bank, Error 176 when connecting your account. Rest assured our engineers are working together for the permanent fix on this issue.

 

In this case. it would be best to contact our Customer Support Team. They'll add you to the list of affected users and send you an email notification once there's an update on this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

Visit our Banking page for more insights about managing your vendor transactions. 

 

The Community will always have your back if you have additional concerns about QuickBooks. I'll be here to help. You have a good one. 

dcallas
Level 1

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

Any update on this? We have accounts with 7 different financial institutions and I was able to connect the other 6 with no issues. Union Bank seems to be the only one that will not connect. 

MadelynC
QuickBooks Team

While I can access my financial institution directly via their website (Union Bank), QBO continues to fail over several days. When can I expect this to be resolved?

I'm here to help you rectify this connection issue, @dcallas.


The investigation mentioned above was already resolved. Did you encounter the same error code or message?


I have troubleshooting steps here that can help resolve the connection issue. Before that, I'd recommend visiting the Union Bank website to see if they have ongoing website maintenance. This might be the reason that you’re unable to connect with the program.


After, we can go back to your QuickBooks Online account, and let’s perform a manual update to refresh the connection and download the entries from your bank. Here’s how:

 

  1. Select Banking or Transactions from the sidebar menu.
  2. Go to the Banking tab.
  3. Choose the Union Bank.
  4. Click Update.
    Capture.PNG


If the same things happen, I recommend contacting our Technical Support team. They can investigate the connection further and can provide you fixes right away.


In the meantime, you may consider adding your bank transactions manually to QuickBooks. Here are some references that you can use:

 


I'm always here if you need further assistance with your banking situation. Just leave a message below, and I'll get back to you as soon as I can. Take care!

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