Did payroll direct deposit NOT work again?

It didn't work again for us either!

Hi Mary and innovativeadmin,

Thanks for letting us know. So far, you're the first two who reported this issue in the Community.

Per checking, our QuickBooks products are working as normal at the moment, and there isn't a reported issue in the past few days. You can subscribe to our status board so you'll be notified when there are issues: http://status.quickbooks.intuit.com/.

There could be a delay on the bank side. If your payroll was submitted on time and if your employees' bank info is correct, they should receive their payroll within the day. If you'd like, you can contact our Payroll team later from 6 AM to 6 PM PT to check your direct deposit submission.

Lastly, I assure you that if there are funding issues, we'll act immediately because we know how important payroll is, especially during these tough times.

If you have other questions about your payroll, feel free to go back to this thread. We'll assist you again.

My company also did not have payroll deposit

Ours also did not work. Again.

Jess T,

My name is Katrina Jefferson and I am a payroll clerk for a tech company in New York state. I am having the exact same problem regarding my employees paychecks that are direct deposited.

I ran payroll on Wednesday before the 5 pm pst cut off time and funds are to be deposited into my employees account today, May 14. I received a text message from a employee stating, her paycheck did not post to her account. However, you can see the funds were deducted from our the company's corporate bank account.

I've tried calling the customer support line but you phones lines are not accepting calls at this time. The chat is not available at this time so I can speak with a representative.

I am placed in a difficult spot because I will need to issue this employee and the rest of my employees a physical paycheck because these funds have not posted. I'll be paying my employees twice in one week.

I seriously need this bug in your system to be fixed. I cannot have this happen again. Telling my employees that their paychecks are delayed is not going to make this situation any better.

Please advise as soon as possible.

Hello everyone, 

I'd suggest reaching out to our Phone Support Team so they can further check the status of your direct deposits. You can click the link provided by my colleague, JessT, or use these steps on how to get in touch with us.

1. Click Help at the upper-right.
2. In the QB Assistant window, enter talk to a human twice.
3. Select Contact Customer Team.
4. Choose a way to connect with us.

You can subscribe to our status board so you'll be notified when there are issues: http://status.quickbooks.intuit.com/.

I'll be attaching a link that provides more info on how do federal holidays affect my direct deposit?.

Always know the Community is ready to help. Take care and have a great day!

Since last Friday, Sept 3, when I hit SEND for both vendor and payroll direct deposits, the dialog processing box shows up briefly then disappears, and there is no record of the transaction at all in either my QB desktop premier or in the cloud as if nothing has happened. Trying to Send Payroll Data doesn't register as having been attempted. QB Support checked our enhanced payroll account as active and everything in order. No explanation! Getting pretty urgent. What is happening?

Hello, @ICGS.

I'm here to help you figure out why you're experiencing this issue processing a direct deposit transaction.

I'd suggest you reach out to our support team to further check the status of your direct deposits. They have the tools to securely verify your account and perform a screen-sharing session to determine the root cause.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us: Start a chat or Get a callback. 

Also, I want to ensure your issue gets prioritized Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact Payroll Support.    

Please check this article for additional information about setting up Direct Deposit and the important reminders about the payment processing timelines: Set up direct deposit.

Let me know if you have any other QuickBooks or direct deposit questions. I'm a few clicks away to help. Keep safe always!

Hi, 

AbehailS_, please note that @ICGS username has been changed to josey-12. 

And FYI - re my payroll transmission issue, the very briefly appearing dialog box reads "Starting Employer Services Session" then disappears. 

The solution is to turn off Workforce in Quickbooks. The same thing was suddenly happening where direct deposits wouldn't process and the only thing that would occur is a brief flash of the "Starting Employer Services Session" window. We had been without direct deposit functionality for 2 weeks before this was discovered. Quickbooks Support needs to be aware of this as they spent 3 hours trying to fix our database when the issue was this simple setting.

I want to Opt out of the Workforce completely.. How do you do this?

1.  Go to Employees Menu and select Manage Payroll Cloud Services.

2.  In the Payroll Cloud Services window, under QuickBooks Workforce, toggle the status to OFF.

3.  When prompted, create or confirm a PIN used to send payroll data.

4.  Select Save Changes.

Turning off QB Workforce worked! I was able to send the payroll and then I turned Workforce back on afterward. Hopefully I don't have to do that every time!

Trying to do a clients payroll and it says the direct deposit password is incorrect.  But it's not.

Help has arrived, @patsyperry. Allow me to chime in and help you with your concern about incorrect direct deposit password when trying to do clients payroll.

If you’re using QuickBooks Online there are times that an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

I suggest performing the steps through a private window. It's the best place to check browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
  
  

If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

If you’re using QuickBooks Desktop, ensure that it's up to date, along with the latest payroll tax table. You can also verify with your client if they’ve changed their PIN.

Also, check out these articles for additional reference about changing direct deposit information in QuickBooks Desktop:

• Change an employee's direct deposit info
• Change your direct deposit bank account for QuickBooks Desktop Payroll
  
  

Additionally, you’ll want to check this article for details on how to reset your password if you forget your ID or password for your account.

Get back to me here if you have further questions with managing your account. I'd be more than happy to answer it for you. Have a nice day.

My direct deposit is still not working, not only for my boss payment check but for all the employees. I spoke with many technicians by phone, but no one was able to solve the problem. I requested to escalate and to have the call or a visit of a high-level technician with full expertise in this matter, but nobody called me. Unfortunately, we will have to cancel the service of the payroll with QuickBooks intuit. We need to pay the employees through Direct Deposit.

Desde hace mas de un año no podemos pagar con Direct Deposit a nuestra jefa. He llamado muchas veces por teléfono y ningún técnico ha podido resover el problema. Hace dos meses un técnico logró hacerlo y sí se pudo procesar el Direct Deposit para nuestra jefa pero para el siguiente Payroll Date ya no se pudo procesar el Direct Deposit para ninguno de los empleados. He seguido llamando para ver si alguien nos ayuda pero nadie ha podido resolver este problema. Hemos solicitado la llamada o visita de algún técnico de más alto nivel de conocimiento que pueda ver qué es lo que sucede pero nadie nos ha llamado. Cada que llamamos contesta gente diferente y no hay records de lo que se hizo en las llamadas anteriores. Cada llamada son horas que perdemos ustedes y yo. Desafortunadamente nos vamos a ver obligados a cancelar el servicio de Payroll por el cual pagamos mucho dinero cada año y no nos está funcionando.

I need to reset my Direct Deposit PIN number since I don't remember what it is.

No problem, Carol140. Let’s get your PIN reset so you can easily manage those direct payroll deposits for your employees.

Please know that when changing a new PIN, the system needs you to enter a new one consisting of 8–12 characters long including at least one letter and one number without extra special characters.

To begin with, let's reset your PIN in the Send Payroll Data window if you can access the Admin password to your QuickBooks company file:

1. Login to your QuickBooks company file as Admin.
2. Navigate to Employees, then select Send Payroll Data.
3. In the Send/Receive Payroll Data window, select Send.
4. In the Payroll Service PIN window, select Forgot your PIN?
5. Enter your QuickBooks company file Admin password.
6. Click OK, then create a new PIN and confirm it. 
7. Select Submit.

On the other hand, since you're unable to remember your current PIN or change it in QuickBooks, you can proceed with the outlined steps below:

1. Download and complete the Direct Deposit PIN reset form. 
2. Have the Primary Principal or Secondary Principal sign the form.
3. Get a photocopy of the primary or secondary principal's government-issued ID.
4. Contact QuickBooks Desktop payroll support to submit the form, and ID via Intuit File Exchange.
5. Once you receive an email from Intuit Payroll about the status of your request, contact us so we can generate a PIN for you.

To learn more about this, check this link: Change direct deposit PIN in QuickBooks Desktop Payroll. This resource will help you to enhance security, comply with policies, prevent fraud, and ensure only authorized personnel have access.

Additionally, you can run reports to gain a clear and comprehensive understanding of your business’s financial health, enabling informed decision-making and effective management.

We’re committed to ensuring you have the PIN you need to run your business smoothly. If you have any further questions or concerns about Direct Deposit, don't hesitate to click the Reply button your success is our priority.