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Debbag1963
Level 1

Direct deposit bank verification

"To complete bank verification, open the company file using the same QuickBooks version that you used to initiate activation" 

This is what I see every day for the last week. I started activation with Premier and was convinced by QB to upgrade to Enterprise to save on DD fees. I still have Premier on one work station and still get this message. I've been on the phone for HOURS with different QB experts. There is one debit from our bank account so obviously something started. I just can't get past this message.....Also, my message is special, no one has seen this one yet. I'm told this has affected maybe 50 users since July or August, and they still can't use Direct Deposit.

 

I've already paid for Enterprise. To go back to Premier I will have to give my books to QB for a few days so they can do what they need to do and then they'll send it back to me and refund my money. I'm wary of this. I would really rather they fix the Direct Deposit issue. I've got a little less than 60 days to decide if I want to change back to Premier. 

 

Any magic out there?

9 Comments
ZackE
QuickBooks Team

Direct deposit bank verification

Thanks for reaching out to the Community, Debbag1963. I appreciate all of your detailed information.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently a record (INV-49328) about a "To complete bank verification, open the company file using the same QuickBooks version that you used to initiate activation" error message displaying when subscribers attempt activating direct deposit.
 

Presently, this is being worked by Intuit's Product Investigations Team. When you spoke with our Customer Care Team, you should've been added to the investigation. Once you've been listed as an affected user, you'll receive email communications from Intuit about any updates relating to the case.
 

If you're not certain that your account was added to the list, I'd recommend contacting our Customer Care Team again. They can pull up your subscription in a secure environment, research the investigation record with you, and add your account to it if necessary.
 

In the event you were already informed that your account was added to the record, you'll want to keep an eye on your email's inbox for any news from our Product Investigations Team.
 

If there's any other questions, I'm just a post away. Have a wonderful day!

Debbag1963
Level 1

Direct deposit bank verification

I was told I'm on the list to be notified. It would be nice to get a daily or at least weekly notification that things are being worked on. I have less than 60 days to decide if I want to switch back to Premiere. At this point I'm leaning towards that. It would be better if I get a refund and if this ever gets fixed for me I'd be happy to pay the prorated difference. 

MariaSoledadG
QuickBooks Team

Direct deposit bank verification

I know how you want to receive daily or weekly updates for the direct deposit verification issue, Debbag1963.

 

We only notify you of any updates once the issue is already resolved. If you want to ask for a refund, I suggest contacting our Phone Support Team so they'll be able to verify if you're eligible for a refund. They also have the tools to pull up your account in a secure environment.

 

You can browse these helpful articles in case you have a few questions about QuickBooks Desktop.

 

Please get back to me if there's anything else that you want us to help with. As always, I'll be around to further assist you anytime.

Diana331
Level 1

Direct deposit bank verification

I’m having the EXACT same problem. I’ve been on the phone with QB for days. Literally hours on end, and they don’t have any answers. The fun part is, my backup has direct deposit on it. But I can’t use my backup because it’s from 2 months ago! I was hoping for an answer on this thread but apparently not even QB can solve the problem. I’m at a loss.....

beaudett
Level 1

Direct deposit bank verification

We are having the same message on a client that we have processed in 2019 version of Premier.  We have not changed QBs versions.  We also have issues with activating direct deposits in 2020 for other clients.  Has this issue been resolved?  If so, what do I need to do to get past this message to continue getting this client's direct deposit activated?  Thank you.

KlentB
QuickBooks Team

Direct deposit bank verification

 

I know that this hasn't been easy for you and your clients, beaudett.

 

I've checked our records here and found that the investigation about this error message is still open. Currently, our software engineers are also investigating the Direct Deposit services activation issue in QuickBooks Desktop Payroll.

 

Please know that we're prioritizing and doing our best to get this rectified as soon as possible and ensure that this does not happen again. This way, you can feel confident using our software moving forward.

 

For now, I recommend giving us a quick chat so we can add your contact details to the notification list. Rest assured, you'll receive an email update once everything is sorted out. Here's how:

 

  1. Open QuickBooks.
  2. Go to the Help menu, then select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "Unable to activate Direct Deposit services." in the description box.
  5. Click Let's talk and then choose a way to connect.

Our representatives are available from Monday to Friday, 6:00 A.M. to 6:00 P.M Pacific Time. Once you're in, you can provide these investigation numbers to our representatives for a faster transaction:

 

  • INV-49328

  • INV-52049

  • INV-52226

Additionally, here are some articles that you can read to help manage your payrolls and employees in the QuickBooks:

 

If I can be of any additional assistance, please don't hesitate to leave a commend below. The Community is always here for you.

beaudett
Level 1

Direct deposit bank verification

Thank you for your response.  With all do respect, your engineers have been working on payroll direct deposit issues since at least August.  I have this issue with this client and other client's I can't get their direct deposit activated at all.  I have talked with support numerous times on the phone as well as over chat to no avail.  The other post that I am linked to no longer receives responses from a QB representative.  I would greatly appreciate to know how long it will take for the engineers, that I have been rest assured are working on these issues, to have it corrected.  Thank you.

tlouda
Level 1

Direct deposit bank verification

I have the exact same issue. What is going on Intuit? We have employees to pay that rely on direct deposit to not incur banking charges.

MaryLandT
QuickBooks Team

Direct deposit bank verification

I've got the steps to help you pay a direct deposit to employees, tlouda.

 

After going through the investigation on this issue, you're now required to update your QuickBooks Desktop to its current release. Then, set up again the bank connection.

 

The current releases as of January 2021 are QB 2018 R16, QB 2019 R14, QB 2020 R10, and QB 2021 R4.

 

To ensure you have all the latest functions and features, I recommend downloading your version through this page: https://downloads.quickbooks.com/app/qbdt/products.

 

Before proceeding, make sure to create a backup copy of your file so you can go back later. Then, uninstall your current QuickBooks application and download the installer.

 

Once you open the link, you'll be asked to select a country. Then, follow these steps:
 

  1. Choose where you want to use QuickBooks on multiple computers, then Next.
  2. Select your county, the product, and the version.
  3. Click Search.
  4. Click Download and save the file somewhere you can easily find it.
  5. Prepare the product and license number.

Then, install the software by opening the file QuickBooks.exe. You can refer to this link for detailed steps: Install QuickBooks Desktop.

 

After installing and activating QuickBooks, you can restore the file. Then, set up a direct deposit for your company and employees so you can pay them.

 

Let me know if there's anything else I can help you with setting up your bank for the direct deposit payment. Just leave a comment below, and I'll get back to you.

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