"To complete bank verification, open the company file using the same QuickBooks version that you used to initiate activation"
This is what I see every day for the last week. I started activation with Premier and was convinced by QB to upgrade to Enterprise to save on DD fees. I still have Premier on one work station and still get this message. I've been on the phone for HOURS with different QB experts. There is one debit from our bank account so obviously something started. I just can't get past this message.....Also, my message is special, no one has seen this one yet. I'm told this has affected maybe 50 users since July or August, and they still can't use Direct Deposit.
I've already paid for Enterprise. To go back to Premier I will have to give my books to QB for a few days so they can do what they need to do and then they'll send it back to me and refund my money. I'm wary of this. I would really rather they fix the Direct Deposit issue. I've got a little less than 60 days to decide if I want to change back to Premier.
Thanks for reaching out to the Community, Debbag1963. I appreciate all of your detailed information.
I've reviewed our ongoing/solved investigations and can confirm there's currently a record (INV-49328) about a "To complete bank verification, open the company file using the same QuickBooks version that you used to initiate activation" error message displaying when subscribers attempt activating direct deposit.
Presently, this is being worked by Intuit's Product Investigations Team. When you spoke with our Customer Care Team, you should've been added to the investigation. Once you've been listed as an affected user, you'll receive email communications from Intuit about any updates relating to the case.
If you're not certain that your account was added to the list, I'd recommend contacting our Customer Care Team again. They can pull up your subscription in a secure environment, research the investigation record with you, and add your account to it if necessary.
In the event you were already informed that your account was added to the record, you'll want to keep an eye on your email's inbox for any news from our Product Investigations Team.
If there's any other questions, I'm just a post away. Have a wonderful day!
I was told I'm on the list to be notified. It would be nice to get a daily or at least weekly notification that things are being worked on. I have less than 60 days to decide if I want to switch back to Premiere. At this point I'm leaning towards that. It would be better if I get a refund and if this ever gets fixed for me I'd be happy to pay the prorated difference.
I know how you want to receive daily or weekly updates for the direct deposit verification issue, Debbag1963.
We only notify you of any updates once the issue is already resolved. If you want to ask for a refund, I suggest contacting our Phone Support Team so they'll be able to verify if you're eligible for a refund. They also have the tools to pull up your account in a secure environment.
You can browse these helpful articles in case you have a few questions about QuickBooks Desktop.
Please get back to me if there's anything else that you want us to help with. As always, I'll be around to further assist you anytime.
I’m having the EXACT same problem. I’ve been on the phone with QB for days. Literally hours on end, and they don’t have any answers. The fun part is, my backup has direct deposit on it. But I can’t use my backup because it’s from 2 months ago! I was hoping for an answer on this thread but apparently not even QB can solve the problem. I’m at a loss.....