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Anonymous
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Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

The bank account was off by 1 number.  It has not rejected back to us yet, but the employees bank says they can't help.  I'm not sure what to do, and I need to get the employee paid today.  DD should have gone in this morning.

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Best answer 12-10-2018

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Level 3

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

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Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Had wrong account number on employees direct deposit and his check went into someone else's bank account. How do I fix this?
Highlighted
Level 3

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

View solution in original post

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Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Allow me to answer this and similar questions.  

 

Quickbooks is not forgiving on mistakes.  You will have to wait 7 to 10 business days, and is the ladder more than the formal.

 

In the future, should this kind of error repeat, we recommend using ADP for payroll.  They typically take care of such issues in 1 to 3 business days.

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Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

I would like to find complete direct deposit information for an employee.  Can I do and how.

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QuickBooks Team

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Hi Georgiep!

 

Yes, you can find the complete direct deposit information of your employees. I will walk you through the steps, and I'll also include the steps to update their account number and routing number. That way, we can be sure that they can receive their pay.

 

Here's to check the bank details:

  1. Go to Reports and hover to Employees & Payroll.
  2. Hover to More Payroll Reports in Excel.
  3. Select Employee Direct Deposit Listing. This will open the report in Excel. If you get a security warning that says Macros have been disabled, you can click on Enable Content, click it.
  4. If there's a prompt that says To update data from QuickBooks, click Get QuickBooks Data, click that button.

This is the final report:

 

If you need to update an employee's bank account information, you can follow these steps:

  1. From Employees menu, select Employee Center.
  2. Double-click the name of the employee.
  3. Go to the Payroll Info tab.
  4. Click the Direct Deposit button.
  5. Review and if necessary, update the Routing No. and the Account No. fields.
  6. Select OK twice.

Thank you for using the direct deposit service. If you more questions about it, just comment below.

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