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Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

The bank account was off by 1 number.  It has not rejected back to us yet, but the employees bank says they can't help.  I'm not sure what to do, and I need to get the employee paid today.  DD should have gone in this morning.

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Best answer December 10, 2018

Best Answers
IntuitNina
Level 3

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

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13 Comments 13
lawittkamp
Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Had wrong account number on employees direct deposit and his check went into someone else's bank account. How do I fix this?
IntuitNina
Level 3

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

Tou12
Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Allow me to answer this and similar questions.  

 

Quickbooks is not forgiving on mistakes.  You will have to wait 7 to 10 business days, and is the ladder more than the formal.

 

In the future, should this kind of error repeat, we recommend using ADP for payroll.  They typically take care of such issues in 1 to 3 business days.

georgiep
Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

I would like to find complete direct deposit information for an employee.  Can I do and how.

JessT
QuickBooks Team

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Hi Georgiep!

 

Yes, you can find the complete direct deposit information of your employees. I will walk you through the steps, and I'll also include the steps to update their account number and routing number. That way, we can be sure that they can receive their pay.

 

Here's to check the bank details:

  1. Go to Reports and hover to Employees & Payroll.
  2. Hover to More Payroll Reports in Excel.
  3. Select Employee Direct Deposit Listing. This will open the report in Excel. If you get a security warning that says Macros have been disabled, you can click on Enable Content, click it.
  4. If there's a prompt that says To update data from QuickBooks, click Get QuickBooks Data, click that button.

This is the final report:

 

If you need to update an employee's bank account information, you can follow these steps:

  1. From Employees menu, select Employee Center.
  2. Double-click the name of the employee.
  3. Go to the Payroll Info tab.
  4. Click the Direct Deposit button.
  5. Review and if necessary, update the Routing No. and the Account No. fields.
  6. Select OK twice.

Thank you for using the direct deposit service. If you more questions about it, just comment below.

East Coast Drainage
Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

I am having the same issue.  I have the correct account number now so what do I do? Should I wait till its rejected and what if it goes into an actual account?

Divina_N
QuickBooks Team

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Thanks for joining this thread, @East Coast Drainage.

 

If your employee's bank account info is incorrect, the direct deposit may be declined and the money will be refunded to your bank account within 2-3 banking days after the payment date. You can also track the funds by verifying their status directly with the bank to confirm whether the direct deposit will be rejected or not.  

 

You'll receive a notification from Intuit as soon as the bank rejects DD and returns the funds. If not, you need to contact the bank to get the funds.

 

Then, I suggest updating your employee’s direct deposit account information to make sure you'll send your next payroll to the correct account. Updating their DD account information will not affect any paychecks created prior to the process. Here's how:

  1. Navigate to the Employees menu.
  2. Click Employee List.
  3. Double-click the name of the employee you want to edit.
  4. Select the Payroll Info tab.
  5. Chose Direct Deposit.
  6. Update the Routing No. and the Account No. fields.
  7. Hit OK twice.

 

For your reference, please see this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. 

 

Also, I've added this helpful article that will provide answers from FAQs when processing Direct Deposit in QuickBooks: Fix direct deposit issues. 

 

Let me know how this goes and leave a response below if you need further assistance in managing your employee's Direct Deposit. I'm always here to help. Have a good one. 

Not_Mr_Urban
Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Hello, 

From what I am understanding is that, I have to wait 2 weeks to get paid again and receive my missed pay? or is it the 2-3 days to get paid again? I am the employee, just need a bit of clarification.

 

Thank you so much!

GlinetteC
Moderator

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Hello there, Not_Mr_Urban.

 

Let me ease your confusion about your payroll concern.

 

The number of banking days mentioned in the above replies is the days when the refund will be posted to your employer's bank.

 

To make sure you'll get your pay, I suggest reaching out to your employer so that they might issue you a paper check. This way, you'll be paid on time.

 

That's it! If you have any other questions about payroll, @Not_Mr_Urban, you can post them here at any time. I'll be right here to help.

 

Cneal0601
Level 1

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

I am an employee and I had my DD information updated in May to a new account . I received multiple deposits on time and then all of the sudden I did not get paid , my manager said that QuickBooks lost my correct account info and sent my check to my old account. They then wrote me a paper check while they requested a reversal. They couldn't get the funds returned and now I was told that they are not going to pay me this coming pay day plus an additional 10 hours of pay from my next check to get there money back that I did not get and the mistake was not my fault. Who do I contact to resolve this?

 

TirzahC
QuickBooks Team

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

I understand this hasn't been easy for you. Let me route you to the best support regarding your paycheck, Cneal0601.

I know how it can be frustrating to be that you haven't paid yet, I recommend contacting our payroll support team to further help you view your direct deposit status.

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Enter your concern, then select Continue.
  5. Hit Search then scroll down to get your contact options.


Refer to this article to learn more about our contact options and support availability: Contact Payroll Support 

 

For future reference, you may find this resources helpful: 
 

We appreciate your patience and understanding on this matter. Please know that we will keep you updated here in the Community regarding your salary funds.

cheryl0322
Level 2

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Greetings Nina/Intuit!  I have a similar issue:  employee did not provide correct bank acct/direct deposit info.  I already received an email that the funds could not be deposited to the EE bank account and will be credited to our bank account.  I understand how to revise the account number for the next payday.  Do I still need to call Intuit to confirm that funds will be returned to us?  Thanks!

LieraMarie_A
QuickBooks Team

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Thanks for joining this thread, @cheryl0322. You've come to the right place to get the answer you're looking for regarding direct deposits. 

 

There's no need to call Intuit after receiving a reject notice and no need for a reversal. Once the payroll is rejected, you can send a zero payroll so Intuit will automatically create a deposit to your Direct Deposit Liabilities account. If not, QB will add the deposit to the DD Liabilities account the next time you send payroll.

 

If you're still unable to see the deposit, you'll have to manually enter it. Here's how:

 

  1. Go to Banking and then Make deposit.
  2. Select the Deposit To list and choose the bank account you want to deposit into.
  3. In the Date field, enter the date the rejected funds were returned.
  4. In the Received From column, choose the QuickBooks Payroll Service vendor.
  5. In the From Account field, select the Direct Deposit Liabilities account.
  6. In Memo, type in the employee name.
  7. In the Amount field, enter the amount of the rejected direct deposit.
  8. Skip Check No, and choose a method of payment and a class if you use class tracking.
  9. Select Save & Close.
  10. Check the Direct Deposit Liabilities balance to confirm that it is now correct.

 

Finally, I encourage checking out the following resources that explain the different payroll statuses and how to fix direct deposit issues:

 

 

Please update me on how these steps guide you with the process of correcting your payroll. I want to make sure that this matter is resolved for you. If you need further help, let me know in the comment section. I'll be happy to assist.

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