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Experienced Member

Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

The bank account was off by 1 number.  It has not rejected back to us yet, but the employees bank says they can't help.  I'm not sure what to do, and I need to get the employee paid today.  DD should have gone in this morning.

Solved
Best answer 12-10-2018

Accepted Solutions
Community Contributor *

Let's me help you find your employee's direct deposit, Ma...

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

3 Comments
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Had wrong account number on employees direct deposit and...

Had wrong account number on employees direct deposit and his check went into someone else's bank account. How do I fix this?
Community Contributor *

Let's me help you find your employee's direct deposit, Ma...

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

Active Member

Re: Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Allow me to answer this and similar questions.  

 

Quickbooks is not forgiving on mistakes.  You will have to wait 7 to 10 business days, and is the ladder more than the formal.

 

In the future, should this kind of error repeat, we recommend using ADP for payroll.  They typically take care of such issues in 1 to 3 business days.