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turnerjason97
Level 1

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

 
12 Comments 12
JasroV
QuickBooks Team

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

Thanks for sharing the details with me, @turnerjason97.

 

You’ll want to ensure you changed the hire date of your employee and update their W-4. This way, you’ll be able to successfully run their payroll. Let me guide you how:

 

  1. From your QuickBooks Online (QBO) account home screen, go to the Payroll menu.
  2. Click the Employees tab.
  3. Select the name of the employee.
  4. Click Edit beside Pay.
  5. Select the 2020 W-4 or later radio button.
  6. Click Update.
  7. Enter the employee's W-4 information into the form and save the changes
  8. Change the hire date and click Done.

You can also check this article to learn more about 2020 Form W-4: FAQs on the 2020 Form W-4. Once done, you can now run payroll to your rehired employee.

 

Additionally, let me add this article that you can use for future reference: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more. This link can walk you through the steps on how you to let your employees view their pay stubs online.


You’re always welcome to post in the Community space whenever you have other queries about running payroll for your employees. I’ll be around to help you. Take care!

RollinsOfficeAdmin
Level 2

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

We are having a different issue regarding a rehire. This employee cannot access his workforce. He shows in the cloud that he has signed up. However he no longer has access to the email address he signed up with, nor the phone number he was using. I have updated QB to the new email, which updated the cloud, but he still cannot access his workforce. I see no way to send him a new invitation or deactivate the previous login so he can set up a new one. Please help. 

Candice C
QuickBooks Team

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

I've got you covered, @RollinsOfficeAdmin

 

Thanks for joining in on this thread. I can point you in the right direction of how you can get your rehire access to his workforce. All you need to do is cancel the current access they have with the old email and phone number, and then update the email to send a new invitation in your QuickBooks Online (QBO) account. It only takes a few easy steps. 

 

Here's how: 

 

  1. Go to the Payroll tab on the left-hand menu bar.
  2. Choose the Employee portion. 
  3. Locate and click the employee you want to resent the invitation to. 
  4. Pick Revoke Access option beside We've invited [your employee] to view their pay stubs and W-2s online with QuickBooks Workforce in the personal info section. 
  5. Press Revoke Access
  6. Edit the employee's email and then tap Resend Invite
  7. Hit Done

 

In addition, you can give your employee this guide about setting up their QuickBooks Workforce account

 

Once you've done these instructions listed above, your employee shouldn't have any problems accessing their Workforce account. Should you need any further assistance, don't hesitate to contact me. I'm only a comment away. Bye for now!

RollinsOfficeAdmin
Level 2

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

Hi Candice,

 

Thank you for the steps. It appears these directions will not work for me as I am using the Desktop version. I do not have the "Revoke Access" option and have not been able to locate anything similar in either my main view or the Admin profile. Please let me know how to do this using the Desktop version of QuickBooks.

IamjuViel
QuickBooks Team

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

Let me share additional information so your employee can view their paycheck, @RollinsOfficeAdmin.

 

Updating your employee's email in QuickBooks won’t affect their account or access once they accept your invite and logs in to QuickBooks Workforce. However, you need not worry, you can cancel the initial invitation and resend it.

 

Here's how to cancel an invitation:

  1. Go to the Employees menu.
  2. Choose Payroll Setup.
  3. From the Employees section, locate the name of the employee who is not able to access his or her Workforce account.
  4. Click the drop-down arrow in the Action column.
  5. Select Cancel Invite

Now, you can review the employee's detail and enter his or her updated email and phone number. Once completed, you can send the invitation again. You can read through this article for more detailed steps: Use employee self-setup for QuickBooks Desktop Payroll.

 

Also, I've added these articles as an additional reference in managing your employee's Workforce account:

I'm here for you if you have any other questions, just leave a comment below. Have a great day!

RollinsOfficeAdmin
Level 2

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

Thank you. I tried to do this, however, I do not have the "cancel invite" option in the dropdown. None of the employees show this option. The only option that appears is the 'edit' option. 

Rasa-LilaM
QuickBooks Team

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

Thanks for coming back to the Community, RollinsOfficeAdmin.


I appreciate your efforts in trying to resolve the issue and sharing the result.


Since you’re unable to see the Cancel Invite option, I recommend contacting our Payroll Care Team. One of our agents will ask for your personal information and email address of the employee to access your account. From there, they’ll configure the setup to make sure you can resend the invitation.


Here’s how to reach them:

 

  1. Go to the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. Tap the Contact us link to display the Contact Us screen.
  3. Navigate to Tell us more about your question section to enter the issue or topic in the field box.
  4. Press the Search button to display the Get Phone Number or Start a Message option.

For future reference, here’s an article that will guide you on how to invite your employees to enter their bank and other info for payroll: Use employee self-setup.


Feel free to drop me a comment below if you need help with QuickBooks. I'll be around to assist further. Have a good one.

Rosemark1
Level 1

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

I have several employees who were sent an invite to view their paychecks.  They are no longer able to view and I can not re-send their invite.  How do I handle that?

BettyJaneB
QuickBooks Team

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

I can see the importance of having your employees to view their paychecks with no issues, @Rosemark1.

 

To help determine the reason behind the problem that was encountered by your employees, I suggest contacting our Customer Care Team. They have the tools to further investigate the root cause of this matter including why you can't resent the invite.

 

Reaching out to our representatives would be the best way to get this issue sorted out if you've tried the steps presented above and the problem continues. Doing this can help them check your employees' credentials in the system to get this working.

 

Here's how you can contact them:

  1. Click on Help at the top menu bar.
  2. Hit on QuickBooks Desktop Help
  3. Press on QuickBooks support
  4. Select your preferred way to reach our support.

For now, you may print the paychecks manually and send them to your employees so they can have their own copy.

 

Keep me posted on how it goes, Wendy. I'll be around to help if there's anything else you need. Take care!

tinateen4_benson
Level 1

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

What are the steps to reactivate a terminated employee in Quickbooks desktop? 

tinateen4_benson
Level 1

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

How do I reactivate a terminated employee on Quickbooks desktop?

Nicole_N
QuickBooks Team

I rehired a terminated employee. He has been activated in QB. Payroll will not let me pay him. How do I make it to where I can pay him in payroll??

Hi, @tinateen4_benson. I'd gladly help you reactivate a terminated employee in QuickBooks Desktop (QBDT). 

 

The following steps will guide you on how you can get your employee active and back on payroll:

 

  1. Open your QBDT company.
  2. Go to the Employees menu and select Employee Center.
  3. Filter it to All employees, then find and double-click the employee's profile. 


     
  4. In the Edit Employee window, remove the checkmark from the Employee is inactive checkbox.


     
  5. Select Employment Info and then select the Termination tab. 
  6. Remove all the termination details.


     
  7. Click OK to save the updated information.

 

You can get more details about modifying an employee's status in this article: Terminate or change your employee's status on payroll.

 

Once done, you can pay your employee right away and might want to invite them to QuickBooks Workforce to view their pay stubs.


You can always get back in the forum whenever you have payroll concerns or if you need help managing your employees, @tinateen4_benson. The Community team always has your back. 

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