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I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't received his pay yet? Does it typically last this long?

My employee hasn't been paid yet through direct deposit even though I submitted his pay a week ago. Does it usually last this long for direct deposit to go through?

13 Comments
QuickBooks Team

Hello, jamespcrook. I hope you're doing well. I'm here to...

Hello, jamespcrook.

I hope you're doing well. I'm here to help you check why you're employee did not receive the direct deposit to make sure this won't be a problem moving forward.

It shouldn't take that long. After you send the direct deposit, it will only take 2 business days for the funds to be posted in your employee's bank. In your case, it could be either the bank account info was entered incorrectly or there is a problem with the employee's account.

Most of the time, the funds will get rejected and returned to the employer's bank account within 2–3 banking days after the pay date. If the employee hasn't received the funds by midnight of the settlement date, you would have to contact us to request a direct deposit trace.

Our Payroll Support Specialists will be able to check this for you and make sure this gets straightened out.

Please keep me posted with the results. You can always come back if you have questions.

Active Member

Recently QB posted that if paycheck was created by 1/31/1...

Recently QB posted that if paycheck was created by 1/31/18, the employee would have his/her funds in his/her account by the end of 2/1/18. I have an employee who is needing her funds ASAP and inquires when the funds will be avail. in her account.
Active Member

What is odd is that I created 3 paychecks and one of the...

What is odd is that I created 3 paychecks and one of the pay was processed while the other 2 have not. I checked my business account and saw that one of the payee's amount had been withdrawn while the other two have not
QuickBooks Team

Thank you for your reply, @jinabell_2000. Good news! Qui...

Thank you for your reply, @jinabell_2000.

Good news! QuickBooks Online now has the 24 hour direct deposit processing feature. This allows you to approve your direct deposit by 5 pm PT and still make payday the next business day, instead of having to approve 2 business days prior to payday as it was with our former process. For more details, please refer to this article: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1624548">https://community.intuit.com/articles/1624548</a>.

Please let me know if you need more help on this.
Experienced Member

Re: I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't received his pay yet? Does it typically last this long?

 
QuickBooks Team

Re: I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't receiv...

Hi there, Contributes.

 

As long as you send the Direct Deposit (DD) paychecks 2 banking days before the check date, the funds will be posted to the employee's bank as of 5 pm Pacific Time. However, an employee may not receive the funds if their bank account information was entered incorrectly, or there was a problem with their account.

 

You can verify with them if their bank routing and account numbers are correct. In most cases, the funds are rejected and returned to the employer bank account within 2 to 3 business days after the paycheck date.

 

If you don't receive any updates, I'd suggest contacting our Payroll Support Team. They'll trace the DD transactions and they'll provide some information on what happened.

 

You can reach them in QuickBooks Online by clicking Help on the top menu. Then, choose Contact us and follow the onscreen instructions.

 

I found helpful articles for more details about DD:

Feel free to reply to this post if you have additional questions. I'm here to help.

Experienced Member

Re: Hello, jamespcrook. I hope you're doing well. I'm here to...

How can you see what bank account # you typed in after you saved an employee account # to their profile? Isn’t there an easier way than having to wait on hold for an intuit representative?

QuickBooks Team

Re: Hello, jamespcrook. I hope you're doing well. I'm here to...

Hello there, Throwhouse.

 

You can only see the last 4-digits of your employee's bank routing and account numbers.

 

Here's how you can view it:

  1. Click Workers, then choose Employees.
  2. Choose an employee and click to open the profile.
  3. Click the Pencil icon next to Pay.
  4. Scroll down and under How do you want to pay Employee?, you can view the last 4-digits of the routing and account numbers.

If you aren't sure if the numbers are correct, you can re-enter them. Refer to my screenshot below. 

 

 

I know your time is precious. It's a good thing that you can now request a callback from an agent. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Choose Contact us.
  3. Enter a brief description of your issue, then click Continue.
  4. Click Get our phone number to request for a callback.
  5. Enter your information, then click Get the number.

Feel free to let us know if you have other concerns. Have a nice day! 

Frequent Contributor *

Re: Hello, jamespcrook. I hope you're doing well. I'm here to...

Ask your employee for a voided check if it was to be direct deposited into his checking account. Then, you can verify that the routing number from the check and the account number from the check are correct compared to what was entered, and re-enter it to make certain it is accurate. Normally, unless a pre-note is the issue, direct deposits do not take more than about  2 business days once they are sent. A pre-note is a preapproval process of a direct deposit to verify that the name and number of the  account matches the bank records.   

Experienced Member

Re: I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't received his pay yet? Does it typically last this long?

I need to see my paycheck stub how can i this is my first time

Moderator

Re: I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't receiv...

Hi there, Anthony 80.

 

If you're an employee, you'll have to contact your employer to invite you to QuickBooks Workforce and I'll help you get started.

 

Once you're already invited, you can follow these steps:

 

  1. Look for an email from Intuit Services (QBOPayrollNoReply@intuit.com) with a subject "Finish setting up with (insert business name here)."
  2. Open the email, then select the Get access for paychecks link to accept the invite. Remember that you can only use this link once.
  3. Create an Intuit account or sign in with your existing one.
  4. Follow onscreen instructions.

Now, sign in to your account through this link workforce.intuit.com. From there, you can view and manage your paychecks. 

 

As a reference, you can also check out this article: Access your paychecks and W-2’s online.

 

If you're an employer, you'll need to sign up to QuickBooks Workforce and upload historical paychecks for employees to view.

 

For more in-depth information about Workforce, refer to this article: Invite employees to view paychecks and W-2’s online.

 

That'll do it. Let me know how it goes by leaving a comment below. I'll be around to help.

Frequent Contributor *

Re: I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't received his pay yet? Does it typically last this long?

The first thing you will want to check is to make sure the account number and routing number were entered correctly, and in the right places. Make sure you have a copy of a voided check from the employee to refer to. Next, you will need to check with the employee if anyone else's name besides the employee's name is on the account. If the name on the bank account does not match the name on the direct deposit, this may interfere with the direct deposit. Finally, make sure the funds are available to withdraw from the business bank account and that the business bank account has been set up correctly in Quickbooks. Are any other employees having issues with their direct deposits? If they are, it may be that the business bank account was not verified correctly. If it is only this employee, and you have checked all of the above, have the employee contact his bank.

Employees: Make sure you have provided a voided check to your employer, and have provided your email address to your employer. Your email address will be part of your login to view your paystubs online.
Experienced Member

Re: I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't received his pay yet? Does it typically last this long?

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