I set up direct deposit for my employee. I submitted his pay a week ago, and he hasn't received his pay yet? Does it typically last this long?

Hello, jamespcrook.

I hope you're doing well. I'm here to help you check why you're employee did not receive the direct deposit to make sure this won't be a problem moving forward.

It shouldn't take that long. After you send the direct deposit, it will only take 2 business days for the funds to be posted in your employee's bank. In your case, it could be either the bank account info was entered incorrectly or there is a problem with the employee's account.

Most of the time, the funds will get rejected and returned to the employer's bank account within 2–3 banking days after the pay date. If the employee hasn't received the funds by midnight of the settlement date, you would have to contact us to request a direct deposit trace.

Our Payroll Support Specialists will be able to check this for you and make sure this gets straightened out.

Please keep me posted with the results. You can always come back if you have questions.

Hi there, Contributes.

As long as you send the Direct Deposit (DD) paychecks 2 banking days before the check date, the funds will be posted to the employee's bank as of 5 pm Pacific Time. However, an employee may not receive the funds if their bank account information was entered incorrectly, or there was a problem with their account.

You can verify with them if their bank routing and account numbers are correct. In most cases, the funds are rejected and returned to the employer bank account within 2 to 3 business days after the paycheck date.

If you don't receive any updates, I'd suggest contacting our Payroll Support Team. They'll trace the DD transactions and they'll provide some information on what happened.

You can reach them in QuickBooks Online by clicking Help on the top menu. Then, choose Contact us and follow the onscreen instructions.

Feel free to reply to this post if you have additional questions. I'm here to help.

How can you see what bank account # you typed in after you saved an employee account # to their profile? Isn’t there an easier way than having to wait on hold for an intuit representative?

Hello there, Throwhouse.

You can only see the last 4-digits of your employee's bank routing and account numbers.

Here's how you can view it:

1. Click Workers, then choose Employees.
2. Choose an employee and click to open the profile.
3. Click the Pencil icon next to Pay.
4. Scroll down and under How do you want to pay Employee?, you can view the last 4-digits of the routing and account numbers.

If you aren't sure if the numbers are correct, you can re-enter them. Refer to my screenshot below. 

I know your time is precious. It's a good thing that you can now request a callback from an agent. Here's how:

1. Click Help inside QuickBooks Online.
2. Choose Contact us.
3. Enter a brief description of your issue, then click Continue.
4. Click Get our phone number to request for a callback.
5. Enter your information, then click Get the number.

Feel free to let us know if you have other concerns. Have a nice day! 

Ask your employee for a voided check if it was to be direct deposited into his checking account. Then, you can verify that the routing number from the check and the account number from the check are correct compared to what was entered, and re-enter it to make certain it is accurate. Normally, unless a pre-note is the issue, direct deposits do not take more than about  2 business days once they are sent. A pre-note is a preapproval process of a direct deposit to verify that the name and number of the  account matches the bank records.   

I need to see my paycheck stub how can i this is my first time

Hi there, Anthony 80.

If you're an employee, you'll have to contact your employer to invite you to QuickBooks Workforce and I'll help you get started.

Once you're already invited, you can follow these steps:

1. Look for an email from Intuit Services (QBOPayrollNoReply@intuit.com) with a subject "Finish setting up with (insert business name here)."
2. Open the email, then select the Get access for paychecks link to accept the invite. Remember that you can only use this link once.
3. Create an Intuit account or sign in with your existing one.
4. Follow onscreen instructions.

Now, sign in to your account through this link workforce.intuit.com. From there, you can view and manage your paychecks. 

As a reference, you can also check out this article: Access your paychecks and W-2’s online.

If you're an employer, you'll need to sign up to QuickBooks Workforce and upload historical paychecks for employees to view.

For more in-depth information about Workforce, refer to this article: Invite employees to view paychecks and W-2’s online.

That'll do it. Let me know how it goes by leaving a comment below. I'll be around to help.

The first thing you will want to check is to make sure the account number and routing number were entered correctly, and in the right places. Make sure you have a copy of a voided check from the employee to refer to. Next, you will need to check with the employee if anyone else's name besides the employee's name is on the account. If the name on the bank account does not match the name on the direct deposit, this may interfere with the direct deposit. Finally, make sure the funds are available to withdraw from the business bank account and that the business bank account has been set up correctly in Quickbooks. Are any other employees having issues with their direct deposits? If they are, it may be that the business bank account was not verified correctly. If it is only this employee, and you have checked all of the above, have the employee contact his bank.

Hey friend,

hello, My name is Akshay,

I was having the same problem while dealing with my clients. It usually was taking week or more . but later I resolved that problem that it was normal though.

Curious with next day DD now, I have an employee who is used to his bank allowing day early deposit, but being that his check is set up for tomorrow and with the next day direct deposit now it usually doesn't even come out of my bank until Friday, is it even possible to go into his bank a day early???

Let me help with your question about Direct Deposit, HollyNatureBoss.

It really depends on the receiving bank as Direct Deposit will process the transaction as scheduled. Although, most of the banks deposit the funds and can be withdrawn by employee the day before the payday. I'd suggest reaching out to the employee's bank if they can allow the funds to be deposited and withdrawn a day early. 

Please take note that if you approve your paychecks before 5:00 PM PST the business day before payday, we’ll process the direct deposit and debit your account the day before payday. Your employee will receive the funds the next day. Check out this article for more details: When Do I Need to Submit Payroll to Pay Employees on Time?.

I'd also like to share this article for additional guidance and future reference: How Do Federal Holidays Affect My Direct Deposit?.

Add a reply below or reach out to us anytime you need anything else when working in QuickBooks. We're always here to help and guide you. 

Hello,

My boss submitted by paystub yesterday (Thursday) at 5.13pm pacific time. I was sent an email notifying me of the submitted paystub. However, It is the morning after (Friday) and I have yet to receive my direct deposit. Please advise on th matter, the amount is significant and i really really needs the funds asap. 

Thanks! 

Thanks for joining this conversation, @Nic Lion. Allow me to chime in and help you with the direct deposit payroll.

I see the importance of having your direct deposit funds on payday. Rest assured I’m here to help and guide you out of your confusion.

There are a few reasons why employees won't get their direct deposit.

This happens when:

• An employee's bank account information was entered incorrectly.
• There's a problem with the employee's bank.
• The pay date falls on a weekend or holiday.
• The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time. When this happens, the payroll will be processed on the next banking day.

 
If your scenario falls under the first two reasons, the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date.

If the employee still hasn't received the funds by 5 PM on the settlement date, I’d suggest reaching out to our Contact Support Team to request a direct deposit trace. They have the tools to securely check your account and investigate the reason for the delay. Ensure to review their support hours to know their availability.

I'm also attaching this link for additional reference on how to handle direct deposit issues: Handle a direct deposit paycheck that was not received by an employee.

Leave a comment again here if you need more assistance with payroll. I'll get back here as soon as I can to help you again. Take care!