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Payroll Liabilities not showing for new employee deductions. Such as Child Support payments, but Wage garnishment does. Help?

We added a new employee today but his Child Support Payments do not show in the "Pay Taxes & Liability" section of payroll. But the Wage Garnishment does show for another employee previously setup.

The new payroll items were added to the Payroll Item List the same way as wage garnisment. We have double checked it?

What are we missing?

Solved
Best answer 12-10-2018

Accepted Solutions
QuickBooks Team

Hi accounting,  I'd be pleased to help you out with this....

Hi accounting, 

I'd be pleased to help you out with this. There's a possibility that the new payroll item was not assigned to a deposit schedule yet in QuickBooks. Here's how to check:

  1. Go to the Payroll Center.
  2. Click Change Payment Method under the Pay Liabilities tab.
  3. Go to Benefits and Other Payments, then Continue.
  4. Highlight the Child Support, then click Edit.
  5. Assign the correct payment schedule.
  6. Click Finish.

I've also attached a screenshot for your reference.

Hope this helps. Let me know if you need anything else.

View solution in original post

8 Comments
QuickBooks Team

Hi accounting,  I'd be pleased to help you out with this....

Hi accounting, 

I'd be pleased to help you out with this. There's a possibility that the new payroll item was not assigned to a deposit schedule yet in QuickBooks. Here's how to check:

  1. Go to the Payroll Center.
  2. Click Change Payment Method under the Pay Liabilities tab.
  3. Go to Benefits and Other Payments, then Continue.
  4. Highlight the Child Support, then click Edit.
  5. Assign the correct payment schedule.
  6. Click Finish.

I've also attached a screenshot for your reference.

Hope this helps. Let me know if you need anything else.

View solution in original post

Anonymous
Not applicable

Re: Hi accounting, I'd be pleased to help you out with this....

I've been wondering this forever. All previous attempts were unsuccessful. Thanks! 

But... now that I have it set up correctly, there are A TON of overdue Child Support liabilities showing. How do I remedy this? Previously, we just knew to send the check and we added it as a bill then paid it. Please help?

Moderator

Re: Hi accounting, I'd be pleased to help you out with this....

I'd be happy to assist you today, PhillipsBros.

Welcome to the Community. I'm here to help you with an overdue child support liabilities in QuickBooks Desktop.

 

QuickBooks has the flexibility to enter prior payments for overdue liabilities if you've already paid for them.

 

Here's how:

Enter the payment using the Enter Prior Payments option in the YTD Adjustment window:

  1. Select the Help menu, choose About QuickBooks, and press Ctrl+Alt+Y.
  2. Choose the date range, select Next until you see the Create Payments button.
  3. Under Item Name, select the drop-down arrow, and choose the item you need to create a prior payment for.
  4. Verify the dates and update as necessary.
    • Select Next Payment to enter another prior payment.
  5. Select Done.

Here's an article with detailed information about entering prior payments: https://community.intuit.com/articles/1763241-scheduled-liabilities-show-as-overdue-or-in-red.

 

If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Feel free to get back to us if there's anything else you need. Happy Holidays!

Established Community Backer ***

Re: Hi accounting, I'd be pleased to help you out with this....

Here is the Error to correct: "Previously, we just knew to send the check and we added it as a bill then paid it"

 

It was never a Bill. You would have used Create Custom Liability Payments.

 

Now you need to look at what you put on the Bill; did you post it as Expense or as Liability? As Expense = never employer expense. As Liability = you broke the relationship between Payroll item and Payroll Liability account tracking.

 

Here's how to fix it. For each Bill you made, you will use Pay Liabilities now, selecting the overdue payment and this Pay Liability Check will be for the same date and check and amount as you paid using the AP method. Click on the Expenses tab of this Pay Liability check and put here the same account you used on the Bill that was the error, but using negative Amount. Now hit the Recalculate Icon. This is a $0 Payment, it paid the liability the Right way, and it offsets the bills that were done in error.

 

If you paid it out on Bills as expense, this will change your Financial reporting, because they were Wrong all along.

 

if you paid it out on Bills as PR Liability, this doesn't change the Financial report.

 

Both conditions, you Fixed Payroll by using Pay Liabilities, now, and making them so that they offset the earlier mistakes.

Senior Explorer **

Re: Payroll Liabilities not showing for new employee deductions. Such as Child Support payments, but Wage garnishment does. Help?

I have a similar question, except mine involves pre-paid insurance. I have it set up as a liability using the 125 tax table. However, it doesn't show up when I click on "pay liabilities". I followed the steps you suggested for the wage garnishment example in this feed, however, when I go to set up the payment plan, it only gives me the option to pay on the 1st of the month for the previous month's liabilities. The prepaid insurance premium is for the upcoming month, however. Is there a way to do this? I pay on the 1st of every month, but it's for the following month, not for the previous.
QuickBooks Team

Re: Payroll Liabilities not showing for new employee deductions. Such as Child Support payments, ...

Hello there, @Chadster,

 

I appreciate you for following the steps provided by my colleague in this thread.

 

Right now, QuickBooks can only set up the payment frequency for previous schedule liabilities. What you need to do is set up a scheduled liability as mentioned by qbteachmt so it will show up on the Payroll Liability tab.

 

Let me show you how:

  1. Go to your Employees menu, then select Payroll Center.
  2. Click the Pay Liabilities tab.
  3. Under the Other Activities, select Create Custom Payments.
  4. Select the desired date, then click OK.
    selectdate.PNG
  5. On the Pay Liabilities window, select the Pre-paid Insurance on the table, then click Create when done.
    marktheprepaidinsurance.PNG

For your guidance with the steps above, you can read through this article: Set up and pay scheduled or custom (unscheduled) liabilities.

 

Once done, you can then proceed with paying your liabilities. In case you've already paid them outside QuickBooks,make sure to record them in the system. To do so, check this out for the detailed steps: Enter historical tax payments in Desktop payroll.

 

The information I shared above will help you create a payroll liability schedule for last month and pay it.

 

Should you need anything else with your taxes, don't hesitate to comment below. I'd be glad to help you out.

Senior Explorer **

Re: Payroll Liabilities not showing for new employee deductions. Such as Child Support payments, ...

Thank you for this response, however, I do, and already have been doing the pay liability option, just didn't know if I could set it up for future, I guess, I'll have to do what I did for all earlier transactions in the year, and just wait until it's deducted from the payroll check, then back track and pay the liability like that. Thanks though.
QuickBooks Team

Re: Payroll Liabilities not showing for new employee deductions. Such as Child Support payments, ...

Hello there, @Chadster.

 

To give you a confirmation, you can use the Create Custom Payments feature with a future date. Just ensure you're selecting the correct liability period. I also recommend checking with your accountant for guidance on how to avoid getting discrepancies on the payroll reports.

 

Check out this link to learn more: Set up and pay scheduled or custom (unscheduled) liabilities. It gives you the overview and steps on how to set up and pay liabilities.

 

I'm still here if you have other payroll questions. Just drop a comment or mention my name. Have a good one!

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