I have Desktop 2019. I have the enhanced payroll subscription within a client's company file. It says it need to be reactivated... I click it. It opens up the page to log in that indeed shows the subscription is active. I close the page. Payroll window still says it needs to be reactivated. I do this several times. I have no idea why the subscription is NOT communicating with the payroll function. Is this related to the software update I did last week? I have shut down QB and restarted several times. I have logged in QB and logged out several times. I am at my wits end. And after scouring for and not finding an actual human being to speak to, here I am. What magic incantation is required to make QB 2019 Desktop act right? ANY insight is appreciated.
I appreciate you performing some troubleshooting steps to resolve this issue, @sisyphus.
Since the Community is a public forum, I'm unable to pull up your account for security purposes. This way, I'd suggest reaching out to our Customer Support Team. They can verify if the information is already synced in the system and check the next charge date.
Due to COVID-19, we have limited staffing and reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
Please check out our support hours and contact us at a time convenient to you.
I've also added this article for additional reference in renewing your subscription.
In case you want to learn some tips on managing your QBDT software, visit our Help articles page for reference.
Please let me know if there’s anything else I can help with. I hope you have a great rest of your day.
I get your frustration on this. Quickbooks/Intuit seems to like to randomly do this to me once or twice a year. I've always been able to reach someone who helps me get it fixed, but this time there is no one to help when I call. It just refers me to this! And meanwhile I need to do payroll and quarterly reports.
I've used Quickbooks since the 90's and the help and service is not like it used to be.
Did you ever get a resolution for this/ I am currently having same issue found a few other questions that were same issue and Quickbooks provided a fix but I tried all and nothing has helped.
Thanks for trying some steps to help fix this matter, @Bladeworksunlimited.
I'd like to ensure that your payroll subscription will be reactivated successfully.
When reactivating your payroll subscription, make sure you have a supported version of QuickBooks Desktop. A discontinued version of QBDT can no longer reactive the payroll subscription.
Once verified, you may reactivate the service by following these steps:
Know that it may take up to 24 hours for the reactivation of your subscription to fully complete. Your subscription will show Active once the reactivation is complete.
If you've performed this process already and the problem continues, I'd recommend contacting our Customer Care Team. They are the best resource for this concern as can pull up your account and help you in reactivating your payroll.
To do that:
For your reference, I'm also adding here some links that you can visit about reactivating and verifying your payroll subscription in QBDT:
Let me know if there's anything else you need with payroll. I'd be pleased to help you further. Take care!