QBO will not let me run a paper check payroll

I'd be glad to lend a hand,@BethatVIVO.

Running payroll using a paper check is quick and easy. As an initial step, let's turn off the direct deposit feature. Below are the steps to complete the process.

1. Go to Payroll from the left menu.
2. Select the Employees tab.
3. Choose Run payroll.
4. Select the direct deposit icon at the right of the employee's name.
5. Select a Paper check.
6. Preview and submit the rest of your payroll as you normally would.
7. Finish the payroll and don't forget to print or write the paper check and give it to the employee.

You can check out these articles to know more about processing paychecks in QuickBooks:

• Create paychecks in online payroll
• Turn off the direct deposit for an employee

I'll be glad to assist you if you need more help. Wishing you all the best!

Hello!

Unfortunately, I have none of those options.  The only thing it shows me is "Pay with paper checks".  If I click that it just brings me back to the main dashboard.  I'm not able to edit any employee info, nor is their even an option to do so. I don't even have the "Workers" tab you are referring to.

I'll share another steps to help you crate a paper check, BethatVIVO.

You might see an Employees or Payroll tab instead of Workers. Also, a possible browser issue might have keep routing you back to your Dashboard. Let me share some steps that can resolve common browsing issues in QuickBooks Online. 

You can start the troubleshooting by logging in to your account using an incognito or private browsing session. Use these keyboard shortcuts to open an incognito session:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari

After that, log back in and click the Pay with paper checks button again. If you're able to process the paychecks, make sure to go back to the regular browsing session and delete the stored cache and cookies if everything is already working fine. Here's a quick guide for more details: Clear cache and cookies.

Keep me posted if you still have follow-up questions. I'll be around to help you again.

Hello!

Thanks for the info, but that didn't work either.  Payroll support told me to do that as well when I was adding employees as it wouldn't allow me to do it outside of a private browsing session.  That part worked but doing this to run checks does not work and results in getting sent back to the dashboard.

Hello, @BethatVIVO.

I understand the impact of any delay in resolving this unexpected behavior in running a paper check payroll. Let me route you to our Payroll Support team so we can request a formal investigation on its root cause and resolved it. 

You can reach them by following these steps:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select Get a callback. 
6. Key in your contact details, then tap on Confirm my call.

Also, you can browse these links that I've attached for more details about creating and printing paper checks: 

• Print paychecks in QuickBooks Online
• Create unscheduled checks in Online Payroll

Keep me posted on how your request goes by leaving a comment below. I'm always here to help you with running payroll in QuickBooks.