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QuickBooks Pro Desktop 2019 Keep Crashing when I go to the E-Payments tabs

I go to Payroll > Pay Liabilities >  Payment History.

I can view "All Payments" but when i click the "E-Payments" tab QuickBooks gives this error message and then shuts down "QuickBooks is transferring the information" 


This has never happened before.

1 Comment
QuickBooks Team

QuickBooks Pro Desktop 2019 Keep Crashing when I go to the E-Payments tabs

We've got your back, @mterra. Let me share with you some troubleshooting steps to resolve issues that causes QuickBooks Desktop to stop working.


Have you installed the QuickBooks Tool Hub in your computer yet? This tool can be used to deal with the network problems, company file damage, performance issues, etc. To single out this issue, let's run the Quick Fix my Program tool from the Tool Hub to end QuickBooks processes running in the background. 


Please follow these steps to perform a mini repair on your software:

  1. Close your QuickBooks.
  2. Download the QuickBooks Tool Hub file.
  3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Click Finish.
  6. Double-click the icon on your Windows desktop to open the tool hub.


From there, let's run the Quick Fix my Program tool from the Tool Hub.

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.


If the issue persists, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

Also, make sure to get the latest QuickBooks release version to get the latest features and fixes. You can update your QuickBooks Desktop  to the latest release version from our official website.


Here's how:

  1. Go to the Downloads & Updates page.
  2. Click the standard setup link.
  3. Select the country, product, & version and click the Search button.
  4. Click the Get the latest updates link.
  5. After downloading the updates, navigate to the Downloads folder of your computer and double click the update file to initiate the installation process.
  6. Follow the prompts on the screen to install the updates.
  7. Restart your computer after the update is installed successfully.

You can also turn on the automatic update to make sure that your QuickBooks Desktop and payroll tax table is always updated. Please check this article and follow the Schedule future automatic updates steps: Update QuickBooks Desktop.


Additionally, you can read through these links to check if your QBDT has the latest version already:


Keep me posted on how this turns out. I want to make sure that everything is taken care of.

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