2021 NC Unemployment wage base is not up to date

Help has arrived, @Teri_Moore!

I'm here to ensure you'll see the latest 2021 North Carolina (NC) unemployment wage base.

I've checked our records and haven't found any issues about the recent NC unemployment rate. Meanwhile, I have some information to get you back up.

Updating the payroll tax table should update your State Unemployment wage base. Since this isn't in your case, I recommend contacting our support team for further help.

Here's how:

1. Open your QuickBooks, and then click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen, choose Contact us.
4. Click Search for Something else.
5. Enter your concern on the Tell us more about your question box
6. Select your preferred contact option, and then follow the on-screen prompts to continue.

If you want to review your employee wage base and limits, you can run the Payroll Detail Review report. For more details, please see this article: View payroll tax wage bases and limits.

Feel free to click the Reply button if you have more payroll concerns. I'm here to take care of them for you.

Thanks for your reply!  I know how to change the tax rate, but there is nowhere to change the wage base or wage limit from 25,200 to 26,000, which is usually a part of the payroll update.  Any suggestions?

Mine will not update either....I have the latest download …..so not sure why they are saying nothing is amiss.

Hi there, @Teri_Moore @Kbatts1968.

Let's update it to the latest release including the payroll tax table so you can start with your form preparations. Let me show you how.

1. Go to Help.
2. Select Update QuickBooks Desktop.
3. Under Update Now, select Get Updates.

From here, you'll be asked to close and re-open QuickBooks so the system can install the updates. Then, follow the steps below to update your payroll tax table:

1. Go to Employees.
2. Select Get Payroll Updates.
3. On the You must update before: section, select Download the entire payroll update.
4. Click Update.

Additionally, I've also included this helpful reference for a compilation of articles you can use for the year-end preparations: How you can prepare for the 2020 tax season?

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

I have done this 4 times...still has not updated the wage base to the correct amount of $26,000.00.  I need to get this updated tonight before I do payroll.....Please help.

Thanks for following the thread and sharing your concerns, @Kbatts1968.

Since you've stated that you did the steps above 4 times and they're not working for you, I recommend contacting our payroll support team. Our payroll support team has the tools available to review your account in a secure environment and investigate the issue of its odd behavior. I've included the steps below to contact support. 

1. Open QuickBooks.
2. Go to Help, then choose QuickBooks Desktop Help.
   • 
3. Select Contact Us.
   • 
4. Give a brief description of your issue, then hit Let's talk.
   • ​​​​​​​

Please let me know if you have further questions or concerns. You can always reach out to the Community or me at any time. Take care!

Did you ever get the NC wage base to update?

I have gotten the payroll update multiple times and NC is not even listed as a state that has an update to the wage base for State Unemployment. I tried to do the online help thing and could never get through to a person who could help. Someone at QB needs to look into the fact that the NC unemployment wage base is now $26,000 and get that update added so it works for ALL EMPLOYERS IN NC!

I can imagine the state you’re in right now, @bwiles.

I recognize how important it is to file your taxes on time. Rest assured we’re working diligently to have this update as soon as possible.

Please do know that due to the pandemic we’re facing right now, we are running short on staff. Thus, you’ve experience longer waiting times in reaching out to our support team. As a way around, you can consider getting in touch with them through chat. Ensure to check their support hours so, you'll know when agents are available so you'll be accommodated. 

You might also want to check this link that serves as your guide for year-end preparations: Year-end checklist for QuickBooks Desktop Payroll.

You’re always welcome to get back to me if you have other concerns in regards to updating your tax table. I’ll be around to listen and ready to help. Keep safe.

I just got off the phone with QB support after  30 minutes.  They kept having me run updates over and over.  Still did not work.  Then they tried to say I needed to login as as Admin, which I did, and still did not work.  Then sent me an article on how to enter my rate update.  That wasn't my question to begin with - the problem is the wage base limit is not updating for NC.   That is not something a user can do.  I run 3 different payroll companies and none of them are updating with new base wage rate so it seems obvious the rates for NC haven't been loaded yet.  I am supposed to get a call back.  

I am also a NC employer and have come here for the same question.  This is a Quick books/ Intuit error.  They have not put the update through.  NC has has updated their Taxable Wage base from $25,200 to $26,000 for 2021.  Intuit has not made the update on their side.  I now have to run payroll this week with incorrect tax information.  And bfore someone from inuit responds yes I have the lastest payroll update and ran thed  "get payroll update " this morning and yet again NC is not listed.  I have been checking on this and running payroll updates since Jan 1st when the rate should have changed.

Just a side note Intuit also has the incorrect address for filing our New Hire reporting as well. 

I have also had trouble with the 941 and the medicare tax credit for the cares act not being applied correctly.  Spoke to some one at Intuit they could not help and a supervisior was supposed to call back.  that was 2 weekis ago.

I have been working with Quickbooks for 14 years and I can't believe the errors and problems I am having with the program this year.

QuickBooks needs to push the update to us as they have for every other state with new wage bases. The new tax rate information is available on the NC Department of Commerce website: https://des.nc.gov/employers/tax-rate-information

We do payroll for over 50 clients in various versions of QB Desktop and the wage limit is still not updated (after running the payroll updates)in any version. When will this be corrected?

I am also an NC employer having the same issue. Have you been able to figure out why the wage base limit is not updating?

NC Employer also, no update as of yet.....any news on when this will be done?????

No...and when I talked with support they said they had not gotten the update from NC yet.

As of today (1/24) after updating the payroll files, it still has not updated the Sui base for NC.

Tried contacting support but unable too. If someone can please advise them

Thanks

And now it's doing the same thing for 2022 - Wage base is $28,000, but Quickbooks is still showing $26,000.00 (Finally update 2021 - but took them forever to do that.)

Same problem here

Hi @smf, I want to ensure this problem is addressed timely.

For all customers who are having trouble with North Carolina Unemployment wage base limit, the supposed fix where to install QuickBooks' latest released versions including the latest payroll tax table. Press the F2 key on your keyboard and review the list below for reference.

QuickBooks for Windows:

• QuickBooks 2022/Enterprise 22 - R3_71 (or later)
• QuickBooks 2021/Enterprise 21 - R8_62 (or later)
• QuickBooks 2020/Enterprise 20 - RR13_39 (or later)
• QuickBooks 2019/Enterprise 19 - R16_55 (or later)

QuickBooks for Mac:

• QuickBooks Mac Plus 2022 R4 (or later)
• QuickBooks Mac 2021 R8 (or later)
• QuickBooks Mac 2020 - update coming soon
• QuickBooks Mac 2019 - update coming soon

Since the issue persists, I recommend contacting our Payroll Care Support. You can work with one of our specialists to let our engineering team investigate why such a problem is still not working as expected. I'll show you how.

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. On the Tell us more about your question section, enter a few words describing your initial concern.
5. Select Search.
6. Choose a channel where you wish to connect with our dedicated support.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday.

I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks to Prepare for the New Fiscal or Calendar Year.

Don't hesitate to post a reply below if you have other questions or concerns with QuickBooks payroll. I'm always around happy to help. Take care and stay safe!

I think the issue is more involved.  My FUTA and SUTA taxable wages are completely incorrect for the 4th quarter 2021.  Everything was fine through 3rd quarter and now employees that had maxed out in the 1st quarter now have unemployment taxes calculated.  I have updated, verified data, and rebuilt file.  Still incorrect.

Federal and State unemployment appear to be the only item affected that I have seen thus far.  I am not having the change in wage base issue as Indiana has not changed in several years.

Thanks for reaching out to the Community, nwwoods1978.
 

I appreciate you detailing the troubleshooting steps you've taken so far. I'd also recommend confirming that you're updated to the latest payroll tax table.
 

If your books are up-to-date and taxable wages are still incorrect, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!