Access to payroll module

AKagm22 · ‎January 22, 2022

I have QB 2021 desktop pro, and out of the blue I am unable to access the payroll module to run payroll or create tax forms. It wants me to verify my identity, which I did, but it just bounces me back to the same verification page after I successfully enter the texted code. Anyone else having this problem? I am the administrator, and the only thing I can think of is that for my QBO clients, I was forced to change my Intuit password, but it accepted the new password on the verification page. Tried to download the update, and it says it's downloaded, but after I reboot, it still says to download the update. I am paid in full until August - no subscription issues.

Rubielyn_J · ‎January 22, 2022

I'm here to ensure you can access the payroll module in QuickBooks, @AKagm22.

To help get past the verification page, we can perform some troubleshooting steps to fix this. Let's use the verify and rebuild tool to self-identifies and resolves most data integrity issues.

Here's how:

Go to the Window menu then select Close All.
Click File then select Utilities.
Select Verify Data.

To rebuild your data:

Choose File.
Select Utilities then click Rebuild Data.
You will receive a warning message to backup your company file, press OK.
Choose where you want to save your backup and click OK.
The Rebuild Data utility starts as soon as the backup is finished.
Click OK when you get the message Rebuild has completed.

For more insight, please refer to this article: Fix data damage on your QuickBooks Desktop company file.

Lastly, feel easy to click these articles underneath how to record run payroll and create tax forms:

Keep me posted if you have other questions about accessing the payroll module. I'll be happy to assist you again. Have a good day

View solution in original post

Rubielyn_J · ‎January 22, 2022

I'm here to ensure you can access the payroll module in QuickBooks, @AKagm22.

To help get past the verification page, we can perform some troubleshooting steps to fix this. Let's use the verify and rebuild tool to self-identifies and resolves most data integrity issues.

Here's how:

Go to the Window menu then select Close All.
Click File then select Utilities.
Select Verify Data.

To rebuild your data:

Choose File.
Select Utilities then click Rebuild Data.
You will receive a warning message to backup your company file, press OK.
Choose where you want to save your backup and click OK.
The Rebuild Data utility starts as soon as the backup is finished.
Click OK when you get the message Rebuild has completed.

For more insight, please refer to this article: Fix data damage on your QuickBooks Desktop company file.

Lastly, feel easy to click these articles underneath how to record run payroll and create tax forms:

Keep me posted if you have other questions about accessing the payroll module. I'll be happy to assist you again. Have a good day

AKagm22 · ‎January 23, 2022

Thank you. This fixed the problem and yay me, I had a current backup to restore.

AKagm22 · ‎January 27, 2022

Sadly, I am back where I started this morning and unable to access the payroll module. I ran the verify data and rebuild utilities, and there is an error when with total transactions not matching. When I restore the most recent backup, it doesn't solve the problem. After the last issue, the program worked, I finished financials, and the file I have right now has the correct balances for the balance sheet and p&l, but it won't let me into payroll, so perhaps the problem is there. Where to do I go to get more help?

AlexV · ‎January 27, 2022

Hello AKagm22!

Thanks for posting again here. Allow me to assist you in fixing the payroll.

I appreciate that you used the rebuild tool again. In addition, you'll want to update both QuickBooks Desktop and the tax table. This is to ensure that you have the latest patches and fixes to prevent issues. Please check these articles for the detailed steps:

Also, if this behavior continues, I suggest you do a clean install of the QuickBooks Desktop. This can fix any issues on your QuickBooks Desktop and the company file itself. Just make sure to have the product and license number ready because you'll need it when reinstalling it.

I added these articles if you need help in running payroll reports:

I'll keep an eye on this thread if you need more help. Take care!

AKagm22 · ‎January 27, 2022

This did not help. I did a clean install, reopened the program, updated it, updated payroll, and I can still not get into the payroll section. Any other ideas? I need to run payroll.

JenoP · ‎January 27, 2022

We definitely want to make sure that you're able to access payroll again, AKagm22.

I've read all the responses and it looks like all possible troubleshooting steps have been shared with you in this thread.

In this case, we'd need to make further investigation to determine the cause of the issue and prevent this from happening again. To do that, please reach out to our Payroll Support Team. They can screen-share and gather more details to make sure this is fully resolved.

Here's how to reach out to them:

Go to the Help menu and select Contact Us.
Click Contact Us.
Provide a short description of your concern, then click Continue.
Select between Chat or Callback.

In the meantime, I'm going to share a couple more extra references in case you would need them:

As always, feel free to join us back if you need anything else. We'll make sure to hep you anytime.

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Access to payroll module