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Mike014
Level 1

Can't align 1099 to not print in the red areas

I cannot download the QuickBooks Tool Hub, the message stated it could not find my account. I then called Support and they wanted to charge me $1,000 to fix file errors. I told them no thanks. I resolved the issue by downloading the program again, for each respective year that I needed. 1099-NEC forms are now aligned. 

AngieCB
Level 2

Can't align 1099 to not print in the red areas

Hi,   Quickbooks customer service does not seem to get that there is no way use align to fix the 1099 NEC forms as the top form (of the 3 form page) is printing too low and the bottom form (of the 3 form page) is printing too high.  Only the form in the middle actually populates properly.  I can't send these out!  I will explain again in the hopes that quickbooks will stop sending us to align because that is not the issue!! There is a problem with the software.  On my 3 form 1099 NEC page, in the top form, all the fields are being populated too low so that the numbers land in the line and are illegible.  The middle form is perfect.  The bottom form is populating at the top of each box. So you can't align the top form up without making the other two forms populate outside the relevant boxes.  PLEASE FIX THIS. 

Rubielyn_J
QuickBooks Team

Can't align 1099 to not print in the red areas

I can see the urgency to fix printing issues with the form 1099, @AngieCB.

 

Let's run the Quick Fix my Program from the QuickBooks Tool. This will help us identify any component issues related to your QuickBooks Desktop.

 

Here's how:

 

  1. Close your QuickBooks Desktop.
  2. Download or get the latest version of QuickBooks Tool Hub.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
  4. Once done, double-click the icon on your Windows desktop to open the tool hub.
  5. In the QuickBooks Tool Hub, choose Program Problems.
  6. Click Quick Fix my Program.
  7. Start QuickBooks Desktop and open your data file.

 

Once done, try printing your 1099s again. If the issue persists, run the Verify and rebuild tools. This will help identify and self resolve commonly known data issues.

 

Let me also add this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

 

Additionally, let me share these articles to help you manage 1099 forms in QuickBooks:

 

 

Keep me posted if you have other questions about printing the 1099 form. I'll be happy to help you. Stay safe!

JM0718
Level 2

Can't align 1099 to not print in the red areas

I had corrupt data supposedly. They fixed the 1099. But I had trouble with 1096. I

just printed it the way it was because it was annoying dealing with it

AngieCB
Level 2

Can't align 1099 to not print in the red areas

Hi thank you so much for responding.  I did do the quickbooks tool hub quick fix my problems as you described but unfortunately it did not make any difference.   Can you please give me instructions to find and run the verify and rebuild tools?  Thank you,  AngieCB

 

AngieCB
Level 2

Can't align 1099 to not print in the red areas

Actually I found the verify and rebuild tools, ran that and still the exact same problem with correctly populating the 1099 NEC exists.  Please help.  There is no way to use the alignment feature and make this work as the top form is too low and the bottom form is too high. 

AngieCB
Level 2

Can't align 1099 to not print in the red areas

Hi again, 

 

Also I have both quickbooks for Mac 2021 and quickbooks for Windows 2019.  The quickbooks for Mac prints out the 1099NEC perfectly.  So it is not an issue with the forms.  It is an issue with quickbooks 2019 for Windows. I have tried the solutions you provided and it does not change anything. Also, even though it would be impossible to align these because one form is too high and one form is too low, it doesn't matter because when I click on align it crashes quickbooks every time. PLEASE HELP or it looks like I will be hand writing 100's of 1099s which really is impossible and also looks unprofessional. I have spent hours on this now. By the way the W2's print out perfectly so that's good.  Please help with the 1099 NECS -  thank you! 

RenjolynC
QuickBooks Team

Can't align 1099 to not print in the red areas

Thanks for performing the troubleshooting steps shared above, AngieCB.

 

Let me add some additional steps where you can adjust the alignment.

 

Here's how:

 

  1. Go to File > Printer Setup.
  2. From the Form Name drop-down, select 1099s/1096s.
  3. Click the Align button. 
  4. In the Find Alignment window, adjust the Vertical and Horizontal alignment.
  5. Select Print Sample or the OK button.

Try to print your 1099 form and check to see if the alignment is fixed. You can also try the other solutions shared in this article: Print 3-part 1099s in QuickBooks Desktop.

 

If you're still experiencing the same problem after trying out the steps, please contact our Customer Care Team. They can review your setup and investigate the alignment further.

 

Please take note that our support hours for QuickBooks Desktop Basic, Enhanced, or Standard Payroll, starts from M-F 6 AM to 6 PM PT. For the Assisted Payroll version, we're available any time, any day.

 

Here's how you can contact us:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number on this link: Contact Payroll Support.

 

I'd also like to share this article to help you with the year-end task: Year-end guide for QuickBooks Desktop.

 

If there's anything else you need, please let me know in your reply. I'll be around to help you out again. Take care and stay safe.

AngieCB
Level 2

Can't align 1099 to not print in the red areas

Hi thank you so much for responding.  I have tried to use the align feature both within the print 1099 window and also within the printer setup window and quickbooks crashes every time.  It also still crashes after the trouble shooting steps that you provided earlier.  ~AngieCB

ShiellaGraceA
QuickBooks Team

Can't align 1099 to not print in the red areas

Thanks for getting back, @AngieCB.

 

Let me help get your 1099 forms printed. Let's download and run our QuickBooks Tool hub. It contains tools that'll help fix common QuickBooks errors including the crashing of the program. Let me walk you through the steps.

 

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Then, save the file on your Desktop.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. In the QuickBooks Tool Hub, pick Company File issues.
  6. Click QuickBooks File Doctor

After downloading the tool, please restart your computer. 

 

Once you're able to open QuickBooks, try printing the forms again. For details about the tools, check out this guide: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Feel free to also browse this link to get answers to our commonly asked questions: Get answers to your 1099 questions.

 

I'm always here if you have follow-up questions or concerns about the form, please don't hesitate to reply. Take care and have a great day ahead.

AngieCB
Level 2

Can't align 1099 to not print in the red areas

Hi, Ok I did this and it did not change the way the boxes on the 1099 NEC populate.  It did temporarily solve the problem with the align feature crashing Quickbooks but when I used it more than once it went back to crashing.  I was able to realign it a little which helped the top form but that made the bottom form worse.  As I said in previous posts there is no way to fix this by aligning because one box is to high and one box is too low. 

Mich_S
QuickBooks Team

Can't align 1099 to not print in the red areas

I appreciate everything that you've done to fix the issue with the 1099-NEC form printing , @AngieCB.

 

As you're still having problems after going through all of the troubleshooting steps, I recommend contacting our Customer Support team. They'll be able to look into it further and provide you with the best answer to your problem.

 

To reach support:

  1. Open your QuickBooks Desktop.
  2. Select Help, then click on QuickBooks Desktop Help.
  3. Hit  Contact Us.
  4. Enter a brief description of your issue, then click on Let's talk, and then select a way to connect.

Please note their support hours as well to make sure they're available for help.

 

Keep us updated by leaving a reply below. We're here to back you and your business. Stay safe!

 

BBChez
Level 1

Can't align 1099 to not print in the red areas

This post was almost correct if you are having trouble with Quickbooks crashing when trying to align the printing of your 2021 1099-NEC. 

 

Under the File tab go to Printer Setup.

Then pick Form Name - go to 1099/1096's at the top of the column.

Choose Align and change the alignment. For me, I had to go Vertical 15+ (more than I thought I would need)

Click OK, another window comes up click OK again. DO NOT try to print from the alignment box - it will make the program crash. 

Go back to the original print/efile 1099-NEC pages and print from there.

BBChez

glwest
Level 2

Can't align 1099 to not print in the red areas

We (IT and I) have followed all of the steps that were outlined and it still doesn't work. I'm unable to align and print our 1099 forms, and the software is crashing on us with every attempt. 

SylviaMc
Level 3

Can't align 1099 to not print in the red areas

I am having the same problem.

SylviaMc
Level 3

Can't align 1099 to not print in the red areas

We've done all of this and still crashing and not able to print forms correctly

JM0718
Level 2

Can't align 1099 to not print in the red areas

They told me I had corrupt data.  Fixed the 1099 but 1096 wouldn't print correctly.  Now all of my reports are cut off at the top.  I have to call them back but don't feel like dealing with it today.

DruDallas
Level 1

Can't align 1099 to not print in the red areas

Same problem here.  I am going to print and let it go.  The top box is one line off. The middle box is maybe half a line off, and the bottom is perfect.  It is what it is.  My OCD isn't happy, but in the end, everyone gets their forms and is happy.

Kristi27
Level 2

Can't align 1099 to not print in the red areas

I did everything Qbooks techs told us to do thru this whole feed.  Nothing ever worked.  I printed one form per page, thank goodness I did not have more then the number of forms I had.  But I bet I look pretty stupid to the IRS for sending a whole page of 3 forms with only one form printed and I hope I don't get any S*%# from them.  It's to bad QBooks is failing their customers.  I understand the support team thru this feed is only doing their job but cut and paste of solutions and hopefully they can fix the error before next year so we don't have another  1099 fiasco.  Good luck everyone and have a prosperous year.

Deb_Hau
Level 1

Can't align 1099 to not print in the red areas

Wondering if anyone has figured this out?? Still happening to me after updating QB. 

JessT
Moderator

Can't align 1099 to not print in the red areas

Hi Deb_Hau,

 

I appreciate your time to post in this thread.

 

I can see that my colleagues have already provided a solution to fix the alignment issues. If you've already tried them but still experiencing the same thing, it's best to contact our QuickBooks Desktop Support so they can use more tools to check this further.

 

I just hyperlinked the solution and the contact details to avoid posting the same steps and to save your time from reading the same answers.

 

If there's any that you want to ask, feel free to go back to this thread. I'll be around to help.

farmer3
Level 1

Can't align 1099 to not print in the red areas

I know how to align the forms to print the 1099's correctly. But every time I try I receive an error and QB shuts down.  This is not acceptable.  And yes I did purchase my forms from QB.

Angelyn_T
Moderator

Can't align 1099 to not print in the red areas

I appreciate you for joining the thread, @farmer3. I want to ensure you'll be able to print your 1099 in QuickBooks Desktop (QBDT) with no errors.

 

I can see that you're trying to prepare and align your form and the system shuts down when doing so. QuickBooks usually crashes when it's corrupted or there's damage in the company or installation file. 

 

To isolate the issue, please make sure to update QuickBooks to the latest release as it becomes available to ensure you have all the updated components.

 

  1. Go to the Help menu, then click on Update QuickBooks Desktop.
  2. Select the Reset Update checkbox to clear all previous update downloads from the Update Now section.
  3. Tap on the Get Updates tab to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

 

After that, reopen your QBDT file and print your 1099 again. If the error continues, you can check out this link for more troubleshooting steps: Solutions for when QuickBooks has stopped working.

 

For more tips about preparing and printing 1099s in QBDT, you can open these links:

 

 

You may also review the IRS’s instructions for Forms 1099-MISC and 1099-NEC to know more about the IRS requirements when preparing the form.

 

If you have any other follow-up questions about 1099s, let me know by adding a comment below. I'm more than happy to help. Keep safe!

Prosource
Level 2

Can't align 1099 to not print in the red areas

That only aligns the whole document.  The   bottom one is perfect the Middle one is a slightly low, but the top one is way off.

SarahannC
Moderator

Can't align 1099 to not print in the red areas

I appreciate you bringing this to our attention and letting us know that you also experience the same outcome, Prosource.
 

Currently, there's ongoing investigation regarding the misalignment of form printing in QuickBooks Desktop, specifically concerning the X that distinguishes between NEC and MISC.
 

Our engineers are actively addressing this issue. Rest assured we'll resolve this as quickly as possible. For now, please give us a short call to add you to the list of affected users. 

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help F1.
  3. Click Contact us
    qbdt contact.PNG
     

Alternatively, we can use the link below.

 

  1. Go to this link: Contact Support Team.
  2. Enter your full name and email address.
  3. Then, follow the on-screen instruction to complete the process.

 

Moreover, I'm sharing this article for in-depth details about 1099 forms:  Get answers to your 1099 questions.

 

Feel free to return and reach out if you require further assistance with preparing your forms. The Community is available and ready to offer support whenever you need it.

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