Hi there, @ttorum.

Thanks for bringing this up in the QuickBooks Community page and taking the time to find a fix to resolve the issue. 

I can see how beneficial the direct deposit feature is for your business. Therefore, let me help point you in the right direction to get this option working. 

I know you’ve already contacted our Payroll Support Team about the issue. I still recommend reaching out to them again so they can perform further investigation and trace error. They can also review the notes you have from your previous conversations. From there, they’ll continue performing the troubleshooting where the last agent left off.

Here’s how:

1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
2. In the Have a Question window, scroll down to choose the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Press the Search button to display the Get Phone Number or Start a Message button.

Moreover, you can check out these guides to get an overview of how to accomplish your tasks in QuickBooks.

• Set up your company payroll for direct deposit
• Set up direct deposit for employees

Thank you for your patience while we're still working for the fix. Please know that you're always welcome to reply if you still have other questions or concerns with payroll or direct deposit. I'll be around for you. Take care and have a great day ahead.

I've been having this same problem since July - I can't connect the direct deposit and get the same error message every time I try: "Something's not quite right, try again later".  This problem stemmed from the former CPA not turning off his DD before I set this one up so it is a very specific issue.  I've contacted support several times, followed all of the suggestions given and NOTHING has worked.  Last time I contacted someone they told me my ticket had been closed and the issue had been resolved.  Not sure how that happened since this is still a problem.  I'm very frustrated with the way this has been handled.  6 months later, no resolution and now my ticket has been closed?!?  And when you say you will follow up with emails regarding the issue, and keep us posted on the status, it would be nice if you actually did.  This problem has been going on for over a year and no one can fix it, seriously?  I would like someone to give me a solution please.  The client in question has been forced to purchase a separate service to be sure his employees get paid timely via ACH.  It takes me an extra 30 minutes each time to prepare a simple biweekly payroll because we have to use said system instead of QB DD.  We agreed to provide a service when this client came on board.  So far we haven't been able to provide that service because of a quirky issue no one seems to be able to address.

Please don't send me the DD set up instructions again as I know how to perform this function.  I've been able to set up direct deposit on 4 other clients since this issue started so believe me, I know how to set up direct deposit.  I also don't want to see the rebuilding data instructions; I've received those multiple times as well and rebuilding hasn't fixed the problem.  PLEASE FIX THIS PROBLEM!!!!

Hello there, pksaccountant.

I recognize the importance of being able to use the direct deposit feature. This will help save time since you no longer have to write paychecks. Let me share some information about the error message you received.

The issue you’re experiencing is already reported to our engineers. They’re all hands on deck working to resolve the error as soon as possible. This way, affected customers can run payroll via direct deposit smoothly.

We encourage all affected users reaching out to contact our Payroll Support Team. One of our specialists will add your company to the list of affected users. Then guide you through the step-by-step process on how to activate your direct deposit.

1. Open your company file and go to the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
2. Scroll down to the bottom of the window and click the Contact us link.
3. In the Contact Us screen, enter a brief description about the issue in the Tell us more about your question box field, like getting the following error: Something's not quite right, try again later ( direct deposit)
4. Tap the Search menu and pick Call us to speak with an agent or Message Us to chat with one of our agents.
5. Make sure to give this number to expedite the process: INV-59101.

I’m adding some links below to help you in the future. These articles will guide you on how to request a direct deposit reversal and limit increase (payroll).

• Get help if you’re over a direct deposit limit
• Reverse a direct deposit

I appreciate your patience we’re working on resolving this issue. Reach out to me again if you have additional questions about direct deposit. I’ll get back to answer them for you.

This issue is still unresolved.  When I called last Friday to ask about the error message, they ended up merging 2 clients together and changing a password, while they kept me on hold for 40 minutes, eventually hanging up on me.  QuickBooks Support didn't even realize what they had done much less have an awareness of this issue.  Now investigating other options for my client.

I hear your sentiments, @qotu22. Please know this isn't the kind of service I want you to experience. 

Let me make it up to you by ensuring you'll be able to activate your Direct Deposit (DD) in QuickBooks Desktop (QBDT). 

To begin with, ensure you've updated your QBDT to the latest release to ensure the program is up to date with the newest fixes and patches. I'll show you how.
 

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Go to the Update Now tab.
4. Select Get Updates to start the download.
5. When the download finishes, restart QuickBooks and accept the option to install the new release when prompted.

You also check out this article for the complete process: Update QuickBooks Desktop to the latest release.

Once done, you can reactivate your DD. For the detailed steps, please refer to the Learn how to set up your direct deposit section in this article: Set up your company payroll for direct deposit.

If the issue persists, I recommend contacting our support team. I know you've already contacted them, however, it would be best to reach out to them again. This way, they'll add you to the list of affected users who are unable to activate their DD and be notified via email once the issue is resolved. You can refer to the steps provided by my colleague above on how to reach them.

In the meantime, you'll want to manually create a paycheck for your employee. Once everything is all set, you might want to check this resource that ca guide you on how to let your employees view their paycheck online: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

I appreciate your patience while we're working to fix this. If there's anything else you need assistance with your DD or employees, you can always add them in your reply. I'll be more than happy to work with you again. Keep safe and have a good one!

Resolved long time back thanks everyone do not post on this thread anymore

Actually my issue has still not been resolved.  Every.  Going on two years now.

Hi there, @pksaccountant.

I want to make sure you can activate the direct deposit so you can get back to working order.

To clarify, have you already performed the troubleshooting steps shared by my colleagues above? If you haven't yet, I recommend doing it so, especially updating your QuickBooks Desktop to the latest release.

If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also open an investigation ticket if other users are experiencing the same.

To reach them, you can follow the steps below:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Select to chat with us or Have us call you.

Once you're ready to run payroll in QuickBooks Desktop, you can check out this article for the detailed steps and information: Set up and manage payroll schedules.

Come back to this post if you have other concerns or follow-up questions about activating direct deposit. I'll be right here to help.

Lost that client due to issue not being resolved.  Have it again with another client and will most likely lose them too even though it won't fix the problem to go elsewhere.  Support talks a lot but no resolution to this growing issue.  I did get some insight into the perspective of QB/Intuit.  They believe that a QB file is owned by the person who created it and technically NOT transferable.  Short sighted if you ask me, that file belongs to the client.  Without their business and data, there would be no file. But what do I know.

At least that tells me that I'm not the only one.  One of the representatives I contacted said they did manage to turn off the former accountant's direct deposit so it follows that I should be able to connect mine but sadly, no.  Basically a client can't change providers and continue to use QB direct deposit payroll?  That is something that needs to be addressed for sure.  Thanks for the additional insight.

I agree, Quickbooks is trying to eliminate all accounting professionals, if I hear about the online version instead of fixing my problems I am going to scream.  It is accounting software company try better to help accountants