Employees having trouble logging into view my paycheck. please help

Hi there, drpecaut.

Here's how to use private browser:

• For Google Chrome: Press Ctrl + Shift + N

• For Internet Explorer and Mozilla Firefox : Press Ctrl + Shift + P

• For Safari: Press Command + Shift + N

If the steps above works, I suggest to clear your browser's cache to help your applications run better on your computer and to completely removes browsing history.

If the steps above will not work, you can use supported browsers as alternatives.

Take note that when logging in to workforce.intuit.com QuickBooks Workforce runs smoothly on latest versions of Chrome, Firefox, and Safari (for Mac).

Let me know if there's anything else I can do to help you succeed with QuickBooks.​​

I have tried everything and been unsuccessful. The screen says "We weren't able to show your payroll info"

Good day, Cari85.

Thanks for joining here in the Community.

I've checked my resources and there's an ongoing investigation about employees being unable to view their paychecks. In the meantime, I recommend getting in touch with our Payroll Support Team. This way, we can add you as one of the affected users and receive status updates via email.

Here's how to contact them:

1. Open your QuickBooks Account.
2. Go to the Help menu, then click QuickBooks Desktop Help or press F1 on your keyboard.
3. Click the Contact us button.

You can check this article for future reference in case you want to learn more about accessing in QuickBooks workforce.

I'm only a post away should you have any follow-up questions. Take care and have a good one.

I have been having the same issue since July 2019. 

Hi nousernameforyou,

You'll want to make sure that you're using the correct link to successfully view your paycheck. But before we proceed, are you getting an error message? However, if you're unsure that you're using the correct link, you can follow the steps below to sign in to QuickBooks Workforce (formerly View My Paycheck).

Here's how:

1. Open a browser on your computer or mobile device. 
2. Go to workforce.intuit.com and sign in.

I have included this article for future reference in case you want to download, view or print your paychecks: QuickBooks Workforce: Access Your Paychecks and W-2's Online.

Reach out to us if you have any other concerns about QuickBooks. I'll be more than willing to help.

This has been an issue for months.  Has anyone here reached a solution?

"We weren't able to show your payroll info.

Refreshing your screen often fixes the problem."

Hi there, @kmfunk.

I'd be glad to assist you with viewing your employees' paychecks.

After reviewing this thread, the information provided by my colleague @MariaSoledadG is correct.

To determine why it's not allowing you to sign in, I'd suggest calling into our QuickBooks Desktop Support team. They have the tools to get you back to business.

Here's how to get in touch with a live specialist:

1. Open your QuickBooks Desktop account.
2. Select the Help menu, then click on QuickBooks Desktop Help or press F1 on your keyboard.
3. Click the Contact us button.

This article also outlines details on QuickBooks Workforce as well: QuickBooks Workforce for your QuickBooks Desktop

Touch base with me after trying the steps above. Have a great rest of your day!

I am having the same issues.  Have a few employees that can't access their paycheck info.

Same Error message: We weren't able to show your payroll info....Refreshing your screen often fixes the problem.    I have tried all browsers.  Tried in incognito mode as well.  Still no luck. 

I was on the phone with QB Payroll last week regarding this issue they tried troubleshooting it with me with no Resolve. 

Hi @palletsareus,

I have more steps we can try to get past this error message. You'll need to have your employees access the original invite email that was sent from your QuickBooks Admin. Then, create an account from there.

Here's what your employees should do.

1. Go to https://accounts.intuit.com/index.html and sign in using your Email or user ID and Password.
2. Edit the User ID and change it into something else.
3. Open the original email invite. Then, click the Get access to paychecks link.
4. Select Create Account and type in the original email address and create a new password.

Once done, your employee should be able to access their paystubs online.

I've got this handy article about view your paychecks and W-2s online in QuickBooks Workforce for more information. Also, you can read our page to get answers to common QuickBooks Workforce questions.

Please know that you're always welcome to come back anytime if you have other concerns. We're here to help. Thank you for posting and have a great day ahead.

This process still did not work.  And I continue to get the error, which by the way, actually keeps me logged in.  You can see the Quickbooks Workforce website header before the error screen covers it up.

Hello there, Customer,

We have an investigation related to the error you got in QuickBooks Workforce. I recommend reaching out to our QuickBooks support so you will be added to the list of affected users.

Here's how:

1. Click the Help icon.
2. Click Contact Us.
3. Enter INV-40066, then, click Next.
4. Select from Start messaging or Get a callback.

Stay in touch with me if you need anything else.

I'm having the same issue,  when logging in i get this msg,  Looks like you don't have Workforce

It can be caused by too much cache, Mesaaz480. Let's try a few steps to fix it.

To start with, open Workforce through an incognito window. This is the best place to identify web issues. These are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to successfully log in, go back to your regular browser and clear its cache. We advise our users to clear them out periodically. This is to prevent the program to behave differently. 

Moreover, you can also use a different browser like Google or Firefox.

Although, if you're still unable to log in, I'd suggest reaching out to our payroll support so an agent can take a better look at this. Just follow the steps my colleague at the top.

We're just around if you have other concerns. Feel free to swing by. 

I have been having the same problem and I have tried all the recommended solutions in this article and did not work 

Hi @CStewart1,

I appreciate you for going through the steps provided on the article shared on this thread. Let me point you in the right direction for support with your query. 

I suggest contacting our Technical Support team for further assistance. They can pull up your account info within a secured environment, and investigate further as to why your employees are unable to log in to QuickBooks Workforce. 

Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

In case you need to upload historical paychecks in QuickBooks Workforce, see this article: QuickBooks Workforce: Uploading historical paychecks. You'll find the steps on how you can upload historical paychecks from QuickBooks Desktop.

Post a reply below if you have other questions. I'll get back to you as soon as I can. 

Has anyone been able to get in? This is frustrating. HELP PLEASE

Hi @tammyabner1,

I'll lend a hand with your issue regarding the Workforce page.

The investigation for the specific issue stated on this thread is still open. If you haven't contacted our Technical Support team yet, I suggest you do so. They can add you to the list of our affected users, and you'll receive a notification email whenever an update is available. 

Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Type in a brief description of the issue, then tap the Contact us button.

Also, be advised that live support representatives have moved to chat support. We've done this change since it's the quickest and most secure way our users can get assistance. 

Let me know if you have other questions. Drop a comment below, and I'll be sure to get back to you. 

I'm having the same issue and tried everything on this forum. It says the employee in question is still pending the invite email but shes saying she never got it. I've chatted and been booted out 3x, now im on the phone with Intuit and they're at a complete loss

I'm having the same issue. I've tried everything in this thread and nothing. This really sucks since it's tax time.

I appreciate you for joining this thread and letting us know your situation, @mossesm13.

At the moment, there’s an investigation taking place with our QuickBooks Workforce. I know how important to have immediate access to the page, especially this tax time. 

It would be best to contact our Payroll Support team to add you as affected users. That way, you’ll receive updates once the resolution is implemented. You can check this article to know our hours of operation and other contact options. Then you may follow the outlined steps above to reach out to our support. 

Feel free to visit these resources to manage and access records in Workforce:

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more
• View your paychecks and W-2s in QuickBooks Workforce

Don't hesitate to add a comment below if you have any other payroll questions. We’ll always here to assist. Take care and have a good rest.

I need help

Hey there, @Anna123.

You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.

Please get back to me with more information about the issues that you've encountered, and we'll take it from there.

I'll be keeping an eye out for your response on this. Have a nice day!

READ THE THREAD. This is an ongoing issue for well over a year. A quick read of the thread tells you what the issue is.

My employer sent me invitation to access my paycheck on quickbook, put in my email and password  yet the system kept on saying this ID already exist.  And will not go furher