Glad to see you again, @NEMorgan99. Thank you for joining the thread, and I appreciate you following and performing the provided guidelines.

It would be best for you to contact our QuickBooks Desktop Payroll Support Team. They have additional tools to pull up your account and help you change your employee's email address.

To speak with one of our experts from QuickBooks Desktop Payroll. Please follow the steps below to contact support:

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact Us and then enter that you get Reminder prompts and Continue.
3. Then choose to Message an Agent or Talk to a Specialist.

You may also connect with them through chat. 

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

I'll be adding this article. Feel free to browse the content of it in case you need a report to review your employee's payroll transactions: Customize payroll and employee reports.

Please don't hesitate to reach out if you need assistance with QuickBooks-related concerns. Have a nice day!

I am having this same issue as well, but the steps below didn't help. I updated the employees email under the employees information in QB, and when I try to send the invite again it still won't update the email address for workforce, and it will not let me select the employee or edit the email before sending the invitation because it said employee signed up, but he didn't because he never got the link

I appreciate you reaching out here with your concern. Allow me to share insights to help you resend email invitations to your employees.

Since performing the steps above didn't work on your end, you can request an email change form for your employees as an alternative. Please secure your proof of identification to ensure the validity of the changes applied. You can refer to this guide for more detailed information:   Recover your Intuit Account if you can’t sign in.

Additionally, you can let your employees check and review their email spam or junk folders. This way, they can locate these email invitations.

Moreover, I’ve added this article for additional information about viewing paychecks and W-2s in QuickBooks Workforce. It also includes steps on how to check your time off balances and total pay for the year.

Let us know in this thread if you have additional queries. We'll be around whenever you need further assistance. Have a good one!

It somehow assigned the wrong email to the wrong employee, and I didn't notice or something got mixed up. The email it is showing belongs to another employee that did already sign up.  So both Employee S and Employee B are assigned the same email, and the status shows "signed up" for both of them but employee B didn't ever get an email to activate his account since it went to Employee S.

I can't get it to update and remove the email address for Employee B. When I look under the Employees QB information, it has the correct email but is not matching the QB Workforce, and Workforce won't let me change it either.

Hi there. 

I can’t imagine the hurdle you’ve been through concerning changing your employee's email when inviting in Workforce. 

Since you mentioned that the email address belongs to another employee that is already signed up for the workforce. Reaching out to our workforce chat support would be the best way to resolve this issue doing this can help them check your employee's email in the system to get this working. Just provide this link to them to communicate with our live chat support: QuickBooks Workforce.

For additional information about the process of updating your employee's information, feel free to visit this article: Update or delete employee info.

In QBDT, viewing your employee data and monitoring your business finances is easy. You can open any payroll reports that suit your needs. To give you a list of those reports and an overview of what data they show, please head to the Excel-based payroll reports page. 

If you need additional assistance updating your employee's email address, don't hesitate to post a reply below. I got your back. Have a good one. 

Hello,

We are using Inuit OB Enterprise and are having an issue with updating, editing, or correcting an email address for an employee that had an invitation sent to the incorrect email.

That employees status is labeled "Invited" not "signed up" but we are still not able to correct the email address for the invitation to be sent.

After reading through this blog I have noticed the below link being provided as a solution.

https://quickbooks.intuit.com/learn-support/en-us/help-article/t4-slips/view-paychecks-w-2s-quickboo...

Following this link does not provide an answer to my issue.

We have contacted Support with the only solution, after over an hour conversation, being delete the employee and reenter with the correct email address.

This is not an option for use since we need to keep the employee history for our records.

We have also directed employees to chat links and a customer support phone number. They are told to "contact their administrator". We have been sent in this loop continuously with no solution to our issue. 

Please provide a step by step instruction on how to change/update an employees email address when the status is "invited" in Manage Payroll Cloud Service.

I really hope this will bring a solution to an issue we've had for months.

Hi, FlowTX. I can provide you with the steps for updating your employee's email address.

To update the email address in your QBDT account, you can go to the Employees menu. Afterward, resend the invitation to access the payroll cloud service or the QuickBooks Workforce.

Here's how to update the email address:

1. Go back to the Employees menu and select Employee Center.
2. Double-click the employee's profile.
3. Choose the Address & Contact tab and update the email address from there.
4. Click OK, when done.

Then, you can resend the invitation to let your employee access their paystubs. 

By following these steps, you can ensure that the correct email address is associated with the employee's account and that they receive the invitation to access the desired service.

If the issue continues, I recommend contacting our Customer Care Support again. They have the tools to access your account and assist you in updating your employee's email address.

I'd appreciate it if you'd update me on this matter. I want to ensure everything is taken care of.

We update the email address in the Employee center before logging into the Manage Payroll Cloud Service to resend the invite. Even after updating it in the employee's profile, logging out of QBDT, logging back in, then going into the Cloud Service to resend the invite, the email address has not changed to what is in the employee's profile. 

Before, in the Cloud Service we were able to check a box next to the employee's name and edit the email address as long as the status was "invited". Now we no longer have that option and QBDT does not communicate to the Cloud Service letting it know an email address has been changed or updating it to what it has been changed to.

@GlinetteC 

We update the email address in the Employee center before logging into the Manage Payroll Cloud Service to resend the invite. Even after updating it in the employee's profile, logging out of QBDT, logging back in, then going into the Cloud Service to resend the invite, the email address has not changed to what is in the employee's profile. 

Before, in the Cloud Service we were able to check a box next to the employee's name and edit the email address as long as the status was "invited". Now we no longer have that option and QBDT does not communicate to the Cloud Service letting it know an email address has been changed or updating it to what it has been changed to.

I was having the same issue.  Once the employee accepts the invite and creates an account the employer is no longer able to change the employee's email address.  This account now belongs to the employee.  The employee will have to log into their Workforce account and change the email address.  Have the employee sign into Workforce and click the Gear in the upper right corner.  They should be directed to an Email Notification page with a message that reads Your pay stub notification emails are sent to XXXXX@XXXXX To change your email, visit your Intuit account settings here.  <Click here.  They should be directed to a page that reads Hello (Employees Name)! Under Quick Actions click on See More.  Click on Change Email. 

I hope this helps.

@NEMorgan99 

The employee never received the invite since it was sent to the incorrect email. This is the issue I am running into. The invite was never accepted...

I need to know how to update an address in Payroll Cloud Services. Updating the employee's contact info in Employee Center on QBDT does not communicate with Payroll Cloud Services.

I understand now.  I'm sorry my reply wasn't any help.  My understanding is that the employer has no way of updating the employee's email address for their Workforce account after the invite has been sent.    The only solution I was able to come up with for my employee has been to scan and email their paystub to them using the email address the Workforce invite should have been set up as.  Of course, they won't have access to their W2s or other past paystubs, but I was never able to get a workable solution from any QB customer service I've contacted.  Good luck.

Thanks for your prompt response, FlowTX. Let me chime in and ensure you'll get real-time assistance with the support available so you can have your employee invited to your account.

Since the information shared above doesn't apply when inviting your employee and the issue persists after performing those steps, it is best to contact our Customer Care Team again so they can perform real-time assistance in reviewing your account and conduct further investigation into this unusual behavior. As the Community Space is a public forum, we're unable to collect sensitive information to pull up your account. You can also request a screen-sharing session so they can verify your setup.

Here's how to reach them:

1. In QuickBooks Desktop (QBDT), click Help.
2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
3. Click the Contact Us button in the Have a Question? window.
4. Enter your concern in the description box and select Continue.
5. Choose either Chat with us or Have us call you.

Furthermore, I've included this guide to share with your employees so they can view their paycheck details and other data: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

We appreciate your patience and effort to help rectify this issue, FlowTX. Let us know in this thread if you have additional queries. We'll be around to provide further help. Keep safe!

Can you give me instructions on how to fix the email using QB Desktop please?

Hi dwhhcemployer,

Thank you for jumping into the conversation. Let me route you to the team that can assist you with updating your employee's email.

To update your employee's email for their Workforce account in QuickBooks Desktop, we recommend reaching out to the QuickBooks Support team for assistance. Specifically, you can contact the QuickBooks Desktop Payroll Department to address this issue. You maybe routed to the QuickBooks Workforce team if necessary.

Please inform the support team that you require help with updating your employee's email information. They will guide you through the necessary steps to ensure the email is updated successfully.

The QuickBooks Support team is available on weekdays from 6 AM to 6 PM PT. Feel free to reach out to them during these hours to receive the necessary support and guidance.

If you have any other questions or need additional assistance, please don't hesitate to go back to this thread. The support team is dedicated to helping you resolve this matter and ensure a smooth experience with QuickBooks Desktop Payroll.

Close to the same issue.

We sent and invite to the wrong email address.  The employee never created a workforce account.

Now were trying to change the email address.  It is changed in his employee file, but doesn't update in the Invite Screen.  I manually deleted it in the invite screen and entered the good email address, but it overwrites it back to the incorrect email address when I resend the invite or close the screen.

The issue is for me as well.  Your answer is exactly the steps taken.  The email still does not update in the Invite Screen.

what if it want change the email in the permissions side

Good evening, @scline68. 

Thanks for joining in on this thread. 

If none of the other steps have worked for you, we recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us button. 
4. Enter your question and tap Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Feel free to come back and let us know how the call goes. I'm only a post away if you need me again!