Get employee updates not updating?

Nicolet31 · ‎December 17, 2024

So we are getting a message to "Get payroll updates"

When we go through this process it seems like it is updating but when it finishes the same date will still appear?

This has been an ongoing issue for 3 months. Countless hours going back and forth with tech support.

If we enter and run payroll for next week it will not take any taxes out of employee checks.

I believe the last time this happened we had to run the database utility in single user mode which took us over 5 hours.

Why is this happening and what is the fix? Having to do this every month should not be the option!

Kurt_M

Thank you for ensuring that your QuickBooks Desktop (QBDT) is up to date, @Nicolet31. I'm here to assist you in resolving this issue and to ensure you receive the latest payroll updates.

Back-dated paychecks that show after updating payroll are due to stuck paychecks in your system. To address this issue, you'll want to send the usage data to inform Intuit about any modifications in your paychecks. Also, make sure to verify your current subscription status and pinpoint any possible problems that may arise. Here are the steps to follow:

Access your QuickBooks Desktop company.
Go to the Employees menu, select My Payroll Service, and then click Send Usage Data. If you don’t see this option, follow the next step.
Go to the Employees menu, and then select Send Payroll Data.
In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

If the send is successful, try to get payroll updates again. If you still see the error, proceed to the next steps. Otherwise, I recommend contacting our support team so they can investigate the root cause of the error.

For further guidelines, please see this page: Resolve payroll error PS038.

In addition, you'll also want to consider inviting your employees to QuickBooks Workforce. This way, they can view their paychecks online.

The Community space is available 24/7, so feel free to use the comment section below if you need my help. I also encourage you to ask any additional questions about QuickBooks. This way, I'll be able to assist you more promptly. Stay safe!

View solution in original post

ShangY

I appreciate you taking the time to share your concerns about the payroll updates issue, @nicole31. I understand how this can impact your business, especially since it’s been going on for three months. It’s admirable how you've been tackling this challenge head-on. Please know that this is not the experience we want for you and I’m fully committed to helping you get it resolved so you can run payroll seamlessly.

First, let's make sure your QuickBooks Desktop is updated to the latest version. This could be a reason for the persistent error, even after updating.

To learn more about how to update QuickBooks Desktop to the latest version, please visit the following resource: Update QuickBooks Desktop to the Latest Release. This guide offers comprehensive instructions for both Windows and Mac users.

After completing this step, you'll be ready to update your payroll once more.

If the issue continues, I suggest reaching out to our Customer Care Support team to investigate this further. They can create a support ticket to help resolve this matter effectively.

Here's how:

Open your account and go to the Help menu.
Select QuickBooks Desktop Help/Contact Us.
Enter the keyword of your concern.

Below are the support hours:

For Plus (Mac, Pro, and Premier) users, they're available Monday to Friday from 6 AM to 6 PM. If you’re on Enterprise, you can reach them anytime.

If you don’t see the option to contact us in the Help menu, don't worry. Just take a quick look at your display settings in QuickBooks Desktop.

Furthermore, I also recommend creating a backup copy of your company file to ensure that your important data is secure and easily recoverable in case of any unexpected issues.

I understand that this has been a challenging time for you, and I want you to know that you are in good hands. If you have any follow-up questions or concerns, please don’t hesitate to share them here. Whether it’s about managing payroll, filing taxes, or navigating QuickBooks products, our dedicated team is always here to support you and provide the assistance you need.

Nicolet31

So we are on the latest update we checked this already.

Kurt_M

Thank you for ensuring that your QuickBooks Desktop (QBDT) is up to date, @Nicolet31. I'm here to assist you in resolving this issue and to ensure you receive the latest payroll updates.

Back-dated paychecks that show after updating payroll are due to stuck paychecks in your system. To address this issue, you'll want to send the usage data to inform Intuit about any modifications in your paychecks. Also, make sure to verify your current subscription status and pinpoint any possible problems that may arise. Here are the steps to follow:

Access your QuickBooks Desktop company.
Go to the Employees menu, select My Payroll Service, and then click Send Usage Data. If you don’t see this option, follow the next step.
Go to the Employees menu, and then select Send Payroll Data.
In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

If the send is successful, try to get payroll updates again. If you still see the error, proceed to the next steps. Otherwise, I recommend contacting our support team so they can investigate the root cause of the error.

For further guidelines, please see this page: Resolve payroll error PS038.

In addition, you'll also want to consider inviting your employees to QuickBooks Workforce. This way, they can view their paychecks online.

The Community space is available 24/7, so feel free to use the comment section below if you need my help. I also encourage you to ask any additional questions about QuickBooks. This way, I'll be able to assist you more promptly. Stay safe!

FishingForAnswers

@Kurt_M "Back-dated paychecks that show after updating payroll are due to stuck paychecks in your system. To address this issue, you'll want to send the usage data to inform Intuit about any modifications in your paychecks."

That's great and all, but what does it have to do with the price of tea in China?

Nicolet31

Thank you!

This fixed our issue!

Kurt_M

I appreciate you confirming the troubleshooting I provided to get payroll updates in QuickBooks Desktop (QBDT), @Nicolet31.

I'm glad I could assist you in navigating this issue and getting the job done quickly. Our main goal is to ensure you have the information you need to resolve your inquiries effectively.

Also, take a look at this article to guide you through this year's QBDT Payroll tasks: Year-end checklist for QuickBooks Desktop Payroll.

You're welcome to post here anytime if you require my assistance handling payroll-related tasks or have other questions about the QBDT.

Topics

Training

Community

Resources

Get employee updates not updating?