New employee gets error message when trying to login to workforce for the first time. No account setup?

Hi there, Renee. I'm here to help your employee log in to the QuickBooks Workforce successfully. 

Please know that you'll need to invite your employees so that they can sign in. They'll receive an email with a link to set up and use QuickBooks Workforce. Once set up, they can add their personal information.

You can share these steps with your employees to set up their Workforce account.

1. Look for an email with the subject [Business name] has invited you to view your pay stubs online. Check your spam folder or inform your employer if you don't see the invite. They may input an incorrect email.
2. Open the email, select Create account, or Sign in to accept the invitation
3. Create an Intuit account with your email and a password. If you already have an Intuit account, such as a previous QuickBooks Workforce, TurboTax, or Mint account, sign in with that email address and password.

After an employee accepts the email invitation, they can create their Intuit account. This allows them to manage their user ID, personal settings, and security information.

Refer to this article for more information: Set up your QuickBooks Workforce account. 

On the other hand, if the issue persists, let your employee access the link and log in to a private window to rule out browser-related issues. Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it's successful, let them return to their regular browser and clear the cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. Additionally, they can switch to other supported browsers that are already installed, which is also a good alternative.

I'd also like to ask the exact error message received along with a screenshot of it, if possible.

Meanwhile, QuickBooks Workforce allows you to update and manage your personal information easily. You can add new data, such as your name, address, phone number, or email address. This feature is handy for employees who need to keep their details up-to-date.

You can reach out to me again if you need further assistance in getting your employee signed in. I've always got your back, Renee. 

I'm getting the same error message - tried all your fixes to no avail. I've attached a screenshot of the error message. 

Any help is greatly appreciated!

Lee Beer

I understand the importance of accessing QuickBooks Workforce, Lee. I'm here to share some information that could help you fix this. 

If you have QuickBooks Online access, you should use a separate email address for your QuickBooks Workforce account. It's best to use your work email for QuickBooks Online and your personal email for Workforce.

For detailed information, refer to this article: Set up your QuickBooks Workforce account.

Whenever you're ready, resend another invitation to QuickBooks Workforce using your personal email and set up your account.

I'm adding these articles you can use in the future:

• View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.
• Add pay history to QuickBooks Online Payroll.

We're only a few clicks away if you need further assistance with your QuickBooks Workforce account. It's always our pleasure to help you out again.

I’m not sure I understand. I have 3 employees plus myself with no access to our QBO account. We’re entered in QBO as employees with our personal email addresses. Are you saying we can’t access workforce with those email addresses? We don’t have “work” email addresses, only personal ones. The business email address is used to log in to QBO.

Let me help you with accessing your Workforce account,

You mentioned that you can't access your QuickBooks Online (QBO) account. If you are the business owner, you'll need to invite your employees through QuickBooks Online Payroll to see and print their own pay stubs and W-2s online. Your employees can use their personal email where you can add them in their profile. 

To access your QuickBooks account, let's double-check that the password you typed is accurate. Then, using your credentials, try logging in to your account. If the same problem happens again, we can run some basic troubleshooting tests to figure out what's wrong. Access QBO using a private browser. The private mode disables the cache from being retained while the website is up and running, which may cause issues. Here's a list of shortcut keys that you can use to get to one:

• Ctrl+ Shift + N for Google Chrome 

• Ctrl + Shift + P for Mozilla Firefox 

•  and Microsoft Edge 

• Command + Shift + N for Safari 

If this works, go back to the regular browser and clear the cache to refresh the background process of your browser settings. But, if the same thing happens, use another supported browser. I'll be sharing with you the references below. These articles contain more details on how to handle locked-out accounts as well as ways to recover when you can't sign into QuickBooks Online:

• Recover your account when you can't sign in
• Reset your password or recover your user ID for QuickBooks Online

Once you have access to your QBO account, please invite your employees again. Just follow the steps and details in this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBook.... Your employee will receive an email with a link to set up and use QuickBooks Workforce. Once an employee accepts the invitation in the email, they’ll be able to create their own Intuit account to allow them to manage their user ID, personal settings, and security info.

Furthermore, to get answers to common Workforce questions, see the articles below for your future reference:

• View your paychecks and W-2s in QuickBooks Workforce.
• Set up your QuickBooks Workforce account

I'm always here to help if you have any other concerns. Just tag my name in the comment section and I'll get back to you as soon as I can. Stay safe. 

I ca not find a topic that addresses my issue.

I am the employer and an employee.

I can not log in as the employee.

It tells me wrong password.

I say forgot it. Select a new one then it tells me it wrong again.

Having done this about 6 times I give up.

It now says i need to talk to my employer.

Great thats me so I should talk to myself!

Thank you for bringing this to our attention, rog7007.

I recognize your challenges while trying to log in to QuickBooks Workforce. Let me connect you to the appropriate channel that can promptly assist you in resolving your concern.

We'll have to review your account setup to pinpoint the source of the problem. Since we prioritize the security of your information, I recommend contacting our Payroll Support Team. 

Our specialist will conduct a screen-sharing session to investigate the reason behind the error message stating that the password is incorrect. They'll guide you through the entire process of applying a permanent solution once it's available. 

Contact us through the web browser:

1. Go to Help and click the Contact Us button.
2. Select Chat with us.
3. Enter your email address, name, and question.
4. Select Start Chat.
   
   

Workforce mobile app:

1. Tap Help and click the Contact Us button.
2. Enter your email address, name, and question.
3. Choose Start Chat.

To gain further insights into the most convenient time to reach out to our Payroll team, check out this article: Contact Payroll Support.

Furthermore, these resources provide comprehensive solutions for resolving sign-in problems in QuickBooks Workforce, detailed instructions on accessing and printing your pay stubs online, as well as obtaining your W-2s. Please feel free to access each article to gain a complete understanding of the process:

• View your pay stubs, time off, and year-to-date pay
• View and print your W-2s
• Add or change your personal info 

If you still encounter hiccups logging in to your QuickBooks Workforce account or need assistance navigating through the product, drop a comment below and tag my name. I'm always ready to provide the assistance you need. Have a good one, rog7007.

My employee is set up and has been able to view his paystubs in the past; now he cannot and I'm unable to resend an invite because he is already signed up. The attached message is what he receives: "We can't get your info. Your employer isn't connected to QuickBooks Payroll." That is not the case; we are connected and other employees, including myself, are able to log in and do not get this message. Is there a difference with logging in on a mobile device vs. a computer?

My goal is to help your employee access their paycheck, SSLee1. I'll share the possible causes of the error and fixes to rectify this.

There's no difference between logging into the Workforce app via a computer or a mobile device. Let's ensure there are no changes made to your employee's profile. It can cause access issues.

If you haven't, a slow internet connection, an incompatible Operating System (OS), or excessive stored data are the most common reasons why the error message occurs. Let's work together to determine the exact cause and resolve the problem. I'll lay down the troubleshooting steps below.

First, I suggest asking your employee to run a speed test to ensure they have a fast and secure connection to open the app and view the paychecks.

Then, make sure the phone's Operating System is supported. If they're using an iPhone or iPad, use the 9.3 or later. For Android Phone & Tablet, have 4.1 or later.

If the issue persists, let's clear the app's cache. It retains data, which can cause an unusual response to the system. I'll show you how:

Android: 

1. From the device's Settings, select Apps (varies by device).
2. Choose the Workforce app from the list.
3. Select Storage. 
4. Tap Clear cache.

iOS:

1. From the device's Settings, select Setting General iPhone Storage.
2. Choose the Workforce app. 
3. Then, clear the cache to free up the storage without deleting the documents and data for the app.

Aside from that, using outdated Workforce software can also affect the app's performance. Make sure it's updated to the latest version. Out-of-date programs tend to cause errors or issues while working.

If none of this fixes the problem, I recommend asking your employee to access the program using a computer. The error prompt continues to occur, I suggest asking them to follow the steps below:

1. Access the app via an incognito window. It doesn't store cache data, which is a good place to determine if this is the cause.
2. Once logged in, clear the browser's cache to improve the program's performance.
3. They can also use other supported browsers if the error persists.

In case none of these solutions fix the error, I recommend deleting the access given to your employee. Then, resend a new one using another email.

Once your employee can view the paystubs, they can also print their W-2s online or through the QuickBooks Workforce mobile app for convenience.

I'm still here to help you whether you need help running payroll, paying taxes, or editing employees' profiles. Kindly click the Reply button below to enter any queries.