Payroll Update 22304 won't install

I appreciate the effort of downloading the tax table and running the Verify and Rebuild data, moam1220.

Let's try another solution to get the latest tax table. You can update QuickBooks Desktop to the latest release. This helps you get the full functionality of the payroll updates.

Here's how:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Choose the Update Now tab. You can mark the Reset Update checkbox to clear all the previous downloads.
4. Click Get Updates to start the download.
5. Once done, accept the option to install the new release.

Once done, restart your QuickBooks company file, then run the program as Administrator. Download again the latest tax table to stay compliant with the calculations.

I'm adding this article to get the information and links to recent and previous updates: Find information on the latest payroll update (22304) as well as earlier release updates.

Get back to me if you need more help with downloading the tax table by commenting below. I'm always right here to provide the necessary steps and related articles. Have a great weekend ahead!

Hi MaryLandT,

I did that earlier.  I marked the Reset Update checkbox and Get Updates but I received an error message - Failed to reset update.  Any idea?  Thanks!

I tried to update payroll to 22304 today and now my QuickBooks is hung up on the screen.  Says "WARNING the file you specified can not be opened.  Make sure that it is not currently being used by another program or a read-only file.  The Windows error was 'The File Exists'."

I'm the only user and don't have another QB program open.

Underneath the Warning message is another message saying "Working. QuickBooks is updating files. Please wait."  But nothing is happening.

I can't close or get out of this.

I'm so fed up with QB Payroll program because I've had nothing but problems beginning in December!

So do I just shut my computer down in order to exit the QB program???

I'm having an issue also trying to update to 22304.  Now my QB file is hung up and I can't do anything!

Hello there, @moam1220, @elinGA. Let's work this out so both of you can proceed to get payroll updates on your individual QuickBooks Desktop (QBDT) application.

Since you've already tried Verify and Rebuild, updating your QBDT to the latest release, but the issue persists, I recommend restarting your personal computer or laptop. Doing this allows your computer to absorb the steps that both of you performed. You'll then do a manual update and wait for it to finish to ensure the program is up and working on your end. In case it's still not working, I'd recommend performing this set of steps. To begin, here's how:

1. Close QuickBooks.
2. Right-click on the taskbar, then select Task Manager.
3. Under the details tab, look for the following background processes to select and End task for each.
   • QBW32.exe or QBW.exe
   • QBCFMonitorService.exe
   • qbupdate.exe
   • QBDBMgr.exe or QBDBMgrN.exe
4. QBMapi32.exe
5. Right-click on the QuickBooks shortcut and select Run as administrator.
6. Run the update again.

Please see this article for more information: Update QuickBooks Desktop to the latest release.

To add up, see these helpful articles for other available troubleshooting steps to get this sorted out and have your program updated:

• Fix PSXXX errors when downloading payroll updates.
• Fix QuickBooks Desktop Update Errors.

Our door is open 24/7 if you need further help with this, @moam1220, @elinGA. Please don't hesitate to leave a comment below. This way, we'll be notified and be able to assist you again. Stay safe, and have a good one! 

I too cannot update to Payroll update 22304.  I have verified my data -- check; I have updated my Desktop QB - check; closed QB, restarted the computer and verified the data again, check.  I again for the umpteenth time tried to do a payroll update, it goes through the motions, but it ends saying "You have retrieved the latest payroll update and validated your Payroll subscription.  We strongly recommend you go online again before 1/27/2023  (PS038).  Today is 2/5/2023.  I have payroll to do this week and the tax tables do not show up????  now what?

Thanks for joining the thread, foothill6633.

I appreciate your effort to update QuickBooks Desktop to the most recent tax table. I'll outline further procedures for resolving the PS038 error.

Just to make sure, did you recently upgrade your QuickBooks Desktop version? If yes, please ensure you open the newest version of QuickBooks software if you decide to keep the older version of QuickBooks software on your computer.

You'll encounter an error if paychecks get stuck as "Online to send". To fix this, you can send your payroll data or usage date. Before proceeding, make sure to QuickBooks is updated to the latest release and create a backup copy of your company file. Then, you can follow the steps below to send your payroll data.

Here's how:

1. Go to Employees, select My Payroll Service, then choose Send Usage Data. If you don’t see this option, follow the next step.
2. Go to Employees, then click Send Payroll Data.
3. In the Send/Receive Payroll Data window, hit Send All. 
4. Enter your payroll service pin if prompted.

If the send goes through, try to get payroll updates. You can contact our QuickBooks Payroll Support if it's unsuccessful. They can open your account and submit a ticket for further investigation.

For your reference, you can read this article for more details: Resolve payroll error PS038.

I've also added the following resources below to guide you in verifying your payroll subscription for future use:

• Verify your Desktop Payroll subscription
• Learn how to enter your payroll service key in QuickBooks Desktop

If you need anything else in QuickBooks, let us know. We're available to assist you at any time.

I am having the same issue. It told me to turn off automatic updates which were set up when the program was installed. I did this and it still won't let me run the update. I am getting the exact same error message. I have enterprise gold desktop edition. 

I've got you covered, @Gallion. I'm here to provide some troubleshooting steps to fix your QuickBooks Desktop (QBDT) company's payroll update issue.

I want to make sure we’re both on the same page. May I know what specific error message you've encountered while trying to perform the payroll update?

Otherwise, if you see PSXXX errors when downloading payroll updates, these are caused by any of the following: incorrect internet connection settings, a firewall setting that blocks payroll updates in the program, or a damaged file in the CPS folder. 

To fix it, let's start by reviewing your payroll service subscription:

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, pick My Payroll Service, then tap Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Click Edit and verify the service key number. Correct it if necessary.
5. Tap Next, uncheck the Open Payroll Setup box, then click Finish.
   

Once done, attempt to redownload the entire payroll update. If you still see the error, proceed to ensure you have the latest security and software improvements by registering and updating your QBDT. Here's how:

1. Press F2 on your keyboard to open Product Information.
2. Besides the license number, check if it says Activated. If it doesn’t, register your QuickBooks Desktop.
   
   
3. After that, update it to the latest release.
4. Redownload the latest payroll tax table update.

Finally, let's use the QuickBooks Toolhub to fix this problem. It is designed to resolve various issues in QBDT accounting software. Here's how:

1. Close your QuickBooks account.
2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily locate it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install.
5. When the installation finishes, open the Tool Hub on your Windows desktop.
6. Select Program Problems and click Quick Fix my Program.
7. Run the QBDT program and try to download the payroll update.

Additionally, here are articles for possible solutions if you get specific error messages within the payroll update:

• Resolve payroll error PS038
• Fix error message 15XXX when downloading payroll updates
• Fix error UEXP when downloading payroll updates

Please don’t hesitate to comment if you have any other questions or concerns besides accessing your QBDT company file. I’d be glad to provide you with further assistance. Goodbye for now!

@Erica44Watson 

Check for QuickBooks compatibility: Make sure that the Payroll Update 22304 is compatible with your version of QuickBooks. Sometimes, updates are released for specific versions or editions of the software. If the above troubleshooting did not work in your case just follow this link to get more troubleshooting.

scam?

24/7?? I called and the system informed me that the office is closed. In the quickbooks it shows you are only there till 6pm chat or call. 

@Mashinka 

Which QB Desktop year version do you run?