Request enhanced payroll refund

My subscription auto renwed on sept. 1, the payroll files are corrupt, and your company wants to charge extortion rates to fix errors created by your product.  therefor your services no longer work, and will will be switching to a different payroll company and on the first of the year switching to a different account software.

how do I request a refund for the remaining 10 months that was prepaid?

This is not the kind of experience we want you to have, @elsie4.

Customer Support is free of charge for 12 months after product registration. To know more about the issues that are free of charge and those who need personalized assistance from an Intuit Support Professional, you can check this article: Intuit QuickBooks Desktop & Point-of-Sale software support policies.

You'll need to reach our Customer Support to check your account and process a refund request in a safe and secure environment. 

You can follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Click the QuickBooks Desktop help 
3. Provide some information about this concern on the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided a few support options.  
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.  

Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.

I'm always here if you have questions about the account and or anything else. Take care and have a great rest of the day!

That would be helpful if anything actually happened when clicking on that help topic.  Which is why i am here.  There is no number to contact, and getting actual useful helpful information is nearly impossible.

I'm glad to see you here in the Community, @elsie4.

You can actually post the specific issue you've encountered so that we can provide you a more specific solution.

You can also get in touch with our Quickbooks  Support Team through the application itself. Let me show you how:

1. Log in to your company file, go to the Help menu then select QuickBooks Desktop Help.
2. Click on Contact Us, then enter a brief description of the issue you've encountered.
3. Choose among the options provided on how do you want to contact our support team:

• Ask the Community – allows you to post your question broadly so that a variety of experts can answer.
• Message an Agent – Allows you to chat directly with a support agent.
• Talk to a Specialist – Arranges a callback from a support agent.

Make sure to check our support hours and contact us at your most convenient time.

The comment section is always open if you have additional questions. It's my pleasure to help you further. Have a great day.

I just cancelled my enhanced payroll subscription today.  The annual plan was auto renewed on 10/17/20.  When I called Intuit on 9/28/20 to put on a monthly plan because we were closing the business on 12/31/20, the agent told me that the refund would be prorated, so just let the auto renew go through.  Now after calling every phone number I could find, and having no luck because the machine tells you to chat online and then disconnects, I chatted with 8 different agents.  They kept sending me to another agent.  Finally, the last one just ended our conversation after not answering for 20+ minutes.  This is now way to run a company!!!  Never again will I subscribe or purchase your products!

I paid for an annual subscription, but now Quickbooks is forcing me to either switch my program to annual subscription as well or lose access to the Payroll module. I have the 2019 version. For one part time employee, it doesn't make sense to spend all that extra money annually, so I'm not changing to the 2022 version. Thus, the Payroll won't work after May 31.  How do I get refunded for the balance of my forced cancellation??

Hello there, Frame Lady.

Glad you've mentioned that you're using the 2019 version. Since you're using an old version, you're affected with the service discontinuation. It appears that your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2019 software will be discontinued after May 31, 2022. Please refer to this guide for more information: QuickBooks Desktop service discontinuation policy.

Still, you can contact our Support Team using the Help menu within your company file to talk about the refund (if necessary). After May 31, you can contact us anytime using this link: QuickBooks Desktop Contact Support.

For additional reference, you can check out these help articles if you have any questions related to QuickBooks. 

Visit again if you have more concerns with QuickBooks. I'd be glad to help and provide the details you need. Stay safe.

I absolutely can feel your pain as I have just went through this with QB. If anyone knows of any other software that I can use I'm all ears! This company is horrible!

Please refund the $650.00 charge that was charged to renew our subscription.  We didn't cancel because we were told our credit card expired.  Then the charge was put thru some how - Reference #P1-79297904

I wish I could make it better, mtmissionchurch.

We have a designated team that'll help with your refund concern. They have full access to your account and can review the logs made in reference to these charges. They can also determine its main cause to ensure it won't happen again

Here's how to contact our QuickBooks Online support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

If you're using the desktop version, I'd recommend checking out this article to reach out to them: Contact QuickBooks Support.

Additionally, I've added these articles that'll help you manage your QuickBooks subscription to ensure you'll be billed correctly:

• Manage Billing, Payment, and Subscription in QuickBooks Online
• Manage your QuickBooks Desktop Subscriptions and Services

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

if this isn't credited this week I am turning it over to the bank and reporting it as a wrongful charge.  I have asked three times for a refund.  This was charged without our permission and supposedly on a card you reported as expired.