I have an error that my subscription is inactive. I click on the reactivate but when I login it says active and cant find anywhere to reactivate. At First I thought it was just waiting for the payment to go through but that was last month. Anyway to get ride of this error??
So under the bell there is nothing to click on. On the top right corner it says active?? Payment was already ran a month or so ago. We have a receipt to prove it. It says that the renewal date is March 2020... I feel like we did our part and is just hasnt updated in the system.
I appreciate you following the solution provided by my colleague. Allow me to step in for a moment and help make sure this issue gets taken care of.
Since you’ve verified that your account is showing active when logging in to CAMPS, it’s possible that a damaged paystub.ini file is behind the alert. Let’s delete it so QuickBooks can recognize that you have renewed the subscription.
Go to the Help menu and click Update QuickBooks.
Click the Options tab and locate the Download Location.
Copy the location and go there. Enter paystub in the search field then press Enter.
Right-click on the file, then Delete. Delete all the paystub files found.
Once done, revalidate the service key. To do that, follow the steps below:
Inside QuickBooks, press CTRL + K on your keyboard.
Copy, remove, then reenter the service key.
Click Next until you reach the Finish button.
Now, you need to run a payroll update to refresh the payroll settings. Follow the steps below:
Go to the Employees menu and select Get Payroll Updates.