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I have an error that my subscription is inactive. I click on the reactivate but when I login it says active and cant find anywhere to reactivate. At First I thought it was just waiting for the payment to go through but that was last month. Anyway to get ride of this error??
Hello ExpressGarbage,
There's another way how to reactivate your subscription online. Please follow these steps:
If you can't still reactivate the service, please reach out to us. We'll reactivate it for you. Click on the Help menu, choose QuickBooks Desktop Help, and click on Contact us.
Let us know if you have more questions. Thanks!
So under the bell there is nothing to click on. On the top right corner it says active?? Payment was already ran a month or so ago. We have a receipt to prove it. It says that the renewal date is March 2020... I feel like we did our part and is just hasnt updated in the system.
Hello there, @ExpressGarbage.
I appreciate you following the solution provided by my colleague. Allow me to step in for a moment and help make sure this issue gets taken care of.
Since you’ve verified that your account is showing active when logging in to CAMPS, it’s possible that a damaged paystub.ini file is behind the alert. Let’s delete it so QuickBooks can recognize that you have renewed the subscription.
Here’s how:
Once done, revalidate the service key. To do that, follow the steps below:
Now, you need to run a payroll update to refresh the payroll settings. Follow the steps below:
To check the latest tax table, please see this link: Latest Payroll News and Updates. For more information about the Payroll subscription alerts and how to fix them, check out this article: Renew or reactivate your Desktop payroll service.
If you’re still seeing the subscription alert, I recommend contacting Payroll Care Team. They can pull up your account in a secure environment and help you reactivate payroll.
Here’s how to contact us:
That should do it. Let me know how the call goes. I’m always here to help if you need further assistance. Have a good one!
When can I activate my subscription
Good day, 5girls3boys. Let's get your subscription activated.
Once you purchased a QuickBooks account, you can operate the program anytime. If you're trying to activate your subscription, here are the outlined steps to complete the process:
However, if you're trying to activate your payroll subscription, you can refer to this article: Activate QuickBooks Desktop Payroll. It will provide you the step-by-step process on how to turn on the service. On the same link, you'll find other resources to help you manage your employees and other payroll-related concerns.
Additionally, to keep your account organized, check out this article: Manage your QuickBooks Desktop subscriptions and services. This will provide you more information on what other details you can find here regarding product-related concerns.
If you're referring to something else, please let me know. I want to make sure you're able to activate your subscription and start running your normal business processing. I'd be happy to help you whenever I can.
Cannot activate subscription. It says my account is restricted
Thanks for getting back to us, @5girls3boys.
You'll have to make sure that you're the master admin, external accountant, and secondary user that have full access to the payroll setup. This might be the reason why you can't activate the subscription and says that the account is restricted.
To change the user access and roles, follow the steps below:
For more details, you can check out this article: QuickBooks Desktop Users and Restrictions.
Once done, you can follow the steps shared by my colleague Rose-A on how to activate your subscription.
Also, I've added these articles as additional references in managing your QuickBooks subscription:
Visit us here again if you have other questions about managing your account. I'll make sure you're all set. Take care.
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