Will Quickbooks change the lower limit on the Texas unemployment insurance rate?

Thank you, @Rubielyn_J. I appreciate your prompt response. I tried changing my Texas unemployment insurance rate myself but it is not accepting the rate I have been given by the Texas state.  I then tried to follow your instructions and send the tax notice but when I click on Tax Notice, I get no option to upload and send the tax notice.  I just get some generic help guidance on the right.  Can I send a tax notice now or only during the hours you are open?  Thanks.

Thanks, @Rubielyn_J. I tried changing the unemployment insurance rate myself but Quickbooks did not accept it.  I tried following your steps to send the tax notice but I only got a generic set of links and no way to upload the notice. Can you please let me know what's the issue here?  Thanks.

Hi there, @t_uday.

It's our priority to ensure that you can update your Texas Unemployment Insurance (UI) tax rate.

The UI tax rate is determined by the state government and can vary from year to year. It's possible that there has been a change in the tax rate that has not yet been reflected in QuickBooks Online (QBO). I recommend double-checking it with your state's UI agency to verify the information. 

If you find it's correct but unable to enter it QBO, you may have too much accumulated historical data causing this unusual behavior. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once signed in, go to your Payroll settings and change your SUI rate.

Here's how:

1. Go to the Gear icon, then select Payroll settings.
2. Next to the state you want to update, click the Edit icon.
3. In the Unemployment Insurance (UI) section, select Edit.
4. Click Continue if you see a prompt.
5. Enter your new rate and its effective date.
6. If you have a surcharge or assessment tax rates, enter it here as well.
7. Enter your new rate and its effective date.
8. Click Save.

If it works, I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You can also use a different supported one.

You may also visit this article for instructions on adding or changing your rate: SUI.

Keep me posted if you need further assistance in updating your tax information. We're always here to lend a helping hand. Wishing you and your business continued success. Have a wonderful day, @t_uday.

I am having the same issue.  QuickBooks online is saying "my rate should be between 0.31 and 6.31%" but my Texas Workforce Commission notice says my new rate is .23%. Since QuickBooks online has the minimum amount as 0.31% it is not letting me put in my new rate.  I tried using an incognito window and it did not work.

Thanks for joining this thread, TGonzalez1. I want to make sure you're able to update the insurance rate in your QuickBooks Online account.

Since the troubleshooting steps mentioned above didn't do the trick, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have the necessary tools to take a closer look to determine what's causing this issue and get it resolved as quickly as possible. Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

The following link provides these steps if you ever need them again in the future: QuickBooks Online Support

Please don't hesitate to reach back out in the comments if you have any other questions.

I am having this exact issue. Someone needs to get on this and let us put in the required amount from the state. Im currently paying twice the tax rate I should be. 

Hello there, @wcolekemp.

I understand you need an immediate update on the unemployment SUI rate in QuickBooks Online Payroll. I'm here to share insights concerning this topic.

Have you tried to perform the troubleshooting steps provided by my colleague above? If so, we can call our support team to see why we can't change the SUI rate. Refer to the steps provided by also by my peer above or follow this article: QuickBooks Online Support.

Once everything is fine, see this page for the step-by-step method of adding a new rate in QuickBooks Online Payroll: Update your State Unemployment Insurance (SUI) rate.

If you have any queries about your account, reply to this post. I'll be here to assist you.

Same issue with CT.  We are a credit reduction state so CT reduced employer SUI rate from 1.9 to 1.7 in order to make up for the additional monies owed for FUTA due to credit reductions.  QB won't allow me to be in 1.7%

Let me point you in the right direction for help, @Maria2513.

I can see the importance of changing the SUI rate of your Connecticut (CT) state in QuickBooks Online (QBO).

With this, I recommend you contact our Payroll Support Team. They can double-check your account for why the application does not allow you to change the rate to 1.7%. Our phone support also has advanced tools that enable you to securely share your screen and trigger an investigation if necessary.

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and choose I still need a human.
4. Select Contact Us.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact Payroll Support.

Keep me posted about this matter to ensure that this will get sorted out. Stay safe!

I'm having the same problem. I'm trying to enter a lower tax rate (Texas workforce Commission lowered it) and it keeps saying it has to be between .31 and 6.31%.  How do I record it? I've already had to pay two paychecks at a higher rate than I should have because I'm unable to change it in quickbooks.

Hello there, @kmaitl541. Let me get the help you need with payroll.

Our Payroll Compliance Team is currently collaborating with your state to add the latest tax rate to QuickBooks Online (QBO) Payroll. If you've received a tax notice for the change in your Texas SUI rate, I suggest contacting our Payroll Support Team. They have the tools to pull up your account in a secure environment and help you update your rate since you're unable to do so. They can also make adjustments for previously received paychecks in order to correct your taxes.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Review their support hours to know when agents are available.

You can also use this link as a future reference for the year-end checklist in QuickBooks Online Payroll to prepare your taxes.

If you have any other QuickBooks concerns, please don't hesitate to post again here. I'd be happy to lend a hand. Have a good day ahead.