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Scott56
Level 1

reactivating/renewing my payroll subscription

trying to reactivate my quickbooks payroll

17 Comments 17
David-212915
QuickBooks Team

reactivating/renewing my payroll subscription

Thanks for joining the Community, @Scott56. I'm here to lend a hand with reactivating your payroll subscription. 

 

Here's how you can reactivate your payroll subscription from within QuickBooks:

 

  1. Click the Gear icon and choose Account and Settings.
  2. Select Billing & Subscription on the left.
  3. Click Resubscribe in the Payroll section. 

 

The following link provides an overview of this process: Cancel and Reactivate Your Online Payroll Account.

 

I'm confident you'll have the account renewed in no time.

 

I'd be glad to provide additional assistance should you need it. Hoping this response finds you with a smile. 

Scott56
Level 1

reactivating/renewing my payroll subscription

On quicknooks home page there is not a gear icon

Scott56
Level 1

reactivating/renewing my payroll subscription

There is not a gear icon on homepage

David-212915
QuickBooks Team

reactivating/renewing my payroll subscription

I appreciate you following up with me, @Scott56

 

The Gear icon should be in the upper right-hand corner of the screen and have included an image to serve as a visual reference:

 

 

If your screen doesn't match this, then you may be using the Desktop version of QuickBooks. I'm including an article which covers renewing the service for this version: Renew or Reactivate Your Desktop Payroll Service.

 

As always, I'm just a post away if you should have any questions. Cheering you to continued success. 
 

deb3333
Level 1

reactivating/renewing my payroll subscription

need to speak to someone, this account has been messed up before

need a phone number for quickbooks desktop payroll

MaryLandT
QuickBooks Team

reactivating/renewing my payroll subscription

Hello there, @deb3333,

 

I'm here to help you with any QuickBooks issues you may be having. Thus, feel free to leave a comment below and tell me what's going on.

 

In the meantime, if you're trying to reactive/renew your payroll service, you can perform this process inside your company file.

 

Here's how:

  1. Go to the Employees menu.
  2. Select My Payroll Service, then Account/Billing Information.
  3. You'll be routed to sign in to your Intuit Account.
  4. On the Service Information section, click Reactive next to the service status.
  5. Click Proceed to Checkout.
  6. Select a Payment Method, then update your payment information
  7. Once done, click Submit, then select Place Order.
  8. Click Next, then Return to QuickBooks.
  9. Check the Service Status by going back to the Account/Billing Information.

You can also read through this article for additional information: Renew or reactivate your Desktop payroll service.

 

If you still need to contact our Payroll Care Team, you can follow the steps below:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact us from the Have a Question? window.
  3. Click Search for something else on the What can we help you with? section.
  4. Enter a brief discussion of your question in the Tell us more about your question: box.
  5. Click Search.
  6. Click Start a Message to chat with our support team.

The information I shared should help you get in touch with your support team.

 

Keep me posted if you're referring to something else. I'm always around whenever you need help.

Mag4814
Level 1

reactivating/renewing my payroll subscription

We updated our credit card information yesterday morning, went through all of the reactivation steps and our subscription shows as active. However, when I go to run payroll it tells me I need to reactivate the subscription.  I must run payroll today.

 

KhimG
QuickBooks Team

reactivating/renewing my payroll subscription

Thank you for providing the details of your concern, @Mag4814.

 

Since the billing information is now updated and the account shows active, it’s possible that a damaged paystub.ini file is behind the alert. Let’s try to delete it, so QuickBooks can recognize that you have renewed the subscription.


Here’s how:

  1. Go to the Help menu and click Update QuickBooks.
  2. Click the Options tab and locate the Download Location
  3. From the download location, enter paystub in the search field then press Enter.
  4. Right-click on the file, then Delete. Delete all the paystub files found.

Here are screenshots from step 1-2 for visual reference:

ini 1.PNG ini 2.PNG

 

Once done, revalidate the service key by following the steps below:

  1. Inside QuickBooks, press CTRL + K on your keyboard.
  2. Copy, remove, then reenter the service key.
  3. Click Next until you reach the Finish button.

Right after, run a payroll update to refresh your payroll settings. Let me show you how:

  1. Go to the Employees menu and select Get Payroll Updates.
  2. Mark the Download entire payroll update checkbox.
  3. Click Update. A window appears when the download is complete.

payroll update 1.PNG payroll update 2.PNG

 

To check the latest tax table, please click this link: Latest Payroll News and Updates.


That should get you back up and running in no time.


Keep me updated on how this goes. I’m always here to help if you need further assistance. Have a good one!
 

mazie
Level 1

reactivating/renewing my payroll subscription

Having trouble renewing and reactivitating my subscription

MaryLurleenM
Moderator

reactivating/renewing my payroll subscription

Hello there, mazie,

 

If you're using QuickBooks Online, there's an ongoing investigation on reactivating the subscription. I recommend contacting our QB support so you will be added to the list of affected users. Here's how:

  1. Click the Help icon.
  2. Click Contact Us.
  3. Enter INV-39983 or INV-28295, then click Let's talk.
  4. Select Start messaging or Get a callback.

However, if you're using QB Desktop, you can try to update your billing information on the payroll account maintenance page. Here's how:

  1. Select Employees on the menu.
  2. On the drop-down select My Payroll Service, then Account/Billing Information.

Stay in touch with me if you need further assistance. I'll be around to help you more.

FrustratedinCT
Level 2

reactivating/renewing my payroll subscription

Yes, same thing here.  Have gone through every step, worked with Intuit for 3 hours.....subscription shows as active, but payroll says to renew/reactivate. I cannot process payroll! This is unacceptable!

FrustratedinCT
Level 2

reactivating/renewing my payroll subscription

Nope, none of that worked for me

Adrian_A
Moderator

reactivating/renewing my payroll subscription

I appreciate you for following the steps above,

 

At this moment, our engineers are still investigating for the main reason why the payroll shows reactivate or renew. It would be best to reach out to our Phone Support team so you'll be added as one of the affected users.

 

You can follow the steps shared by MaryLurleenM on how to do it.

 

We appreciate your patience while we're working to resolve this issue.

carol551
Level 1

reactivating/renewing my payroll subscription

I was reactivating my payroll and the phone number verification didn't match so it locked me out

Ryan_M
QuickBooks Team

reactivating/renewing my payroll subscription

Hi @carol551,

 

If you're locked out of your Intuit account, it normally requires a few minutes before you can try to log in again. 

 

In case you forgot your user name or password, search for the I forgot my user ID or Password link on the same login screen. 

 

If you no longer have access to your registered phone number or email address, I suggest contacting our Technical Support team. They have the necessary tools to assist you with the reset process. 

 

Here's how:

  1. Open a test drive QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

If ever you go through this situation in the future, follow the steps listed in this article: Reset your password or recover your user ID.

 

I'll be around to provide further assistance. Simply leave a comment below if you have other questions, and I'll be sure to get back to you.

pcolon9
Level 1

reactivating/renewing my payroll subscription

Hi

We need to renew the payroll tax tables. how can we do that

TirzahC
Level 6

reactivating/renewing my payroll subscription

Thanks for joining us here in the Community, pcolon9.

 

If you're using QuickBooks Online the tax table is automatically updated, while in QuickBooks Desktop Payroll is you need to update manually. It's also important to get the latest payroll tax table update. This helps us to avoid getting repeated messages such as asking to reactivate the subscription in QuickBooks Desktop. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete. 

Then, go back to QuickBooks and run the latest payroll updates. This way you'll have the latest tax table and rates. Then, if there's a need to re-validate your payroll service. Please follow the steps on this guide: Activate QuickBooks Desktop Payroll.

 

To check the latest tax table, please see his link: Latest Payroll News and Updates.

 

Add a comment if you have further concerns about your payroll service subscription. The Community and I will always be here to help you. Stay safe!

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