Thanks for joining the Community, @Scott56. I'm here to lend a hand with reactivating your payroll subscription.
Here's how you can reactivate your payroll subscription from within QuickBooks:
The following link provides an overview of this process: Cancel and Reactivate Your Online Payroll Account.
I'm confident you'll have the account renewed in no time.
I'd be glad to provide additional assistance should you need it. Hoping this response finds you with a smile.
I appreciate you following up with me, @Scott56.
The Gear icon should be in the upper right-hand corner of the screen and have included an image to serve as a visual reference:
If your screen doesn't match this, then you may be using the Desktop version of QuickBooks. I'm including an article which covers renewing the service for this version: Renew or Reactivate Your Desktop Payroll Service.
As always, I'm just a post away if you should have any questions. Cheering you to continued success.
Hello there, @deb3333,
I'm here to help you with any QuickBooks issues you may be having. Thus, feel free to leave a comment below and tell me what's going on.
In the meantime, if you're trying to reactive/renew your payroll service, you can perform this process inside your company file.
You can also read through this article for additional information: Renew or reactivate your Desktop payroll service.
If you still need to contact our Payroll Care Team, you can follow the steps below:
The information I shared should help you get in touch with your support team.
Keep me posted if you're referring to something else. I'm always around whenever you need help.
We updated our credit card information yesterday morning, went through all of the reactivation steps and our subscription shows as active. However, when I go to run payroll it tells me I need to reactivate the subscription. I must run payroll today.
Thank you for providing the details of your concern, @Mag4814.
Since the billing information is now updated and the account shows active, it’s possible that a damaged paystub.ini file is behind the alert. Let’s try to delete it, so QuickBooks can recognize that you have renewed the subscription.
Here are screenshots from step 1-2 for visual reference:
Once done, revalidate the service key by following the steps below:
Right after, run a payroll update to refresh your payroll settings. Let me show you how:
To check the latest tax table, please click this link: Latest Payroll News and Updates.
That should get you back up and running in no time.
Keep me updated on how this goes. I’m always here to help if you need further assistance. Have a good one!
Hello there, mazie,
If you're using QuickBooks Online, there's an ongoing investigation on reactivating the subscription. I recommend contacting our QB support so you will be added to the list of affected users. Here's how:
However, if you're using QB Desktop, you can try to update your billing information on the payroll account maintenance page. Here's how:
Stay in touch with me if you need further assistance. I'll be around to help you more.
Yes, same thing here. Have gone through every step, worked with Intuit for 3 hours.....subscription shows as active, but payroll says to renew/reactivate. I cannot process payroll! This is unacceptable!
I appreciate you for following the steps above,
At this moment, our engineers are still investigating for the main reason why the payroll shows reactivate or renew. It would be best to reach out to our Phone Support team so you'll be added as one of the affected users.
You can follow the steps shared by MaryLurleenM on how to do it.
We appreciate your patience while we're working to resolve this issue.
If you're locked out of your Intuit account, it normally requires a few minutes before you can try to log in again.
In case you forgot your user name or password, search for the I forgot my user ID or Password link on the same login screen.
If you no longer have access to your registered phone number or email address, I suggest contacting our Technical Support team. They have the necessary tools to assist you with the reset process.
If ever you go through this situation in the future, follow the steps listed in this article: Reset your password or recover your user ID.
I'll be around to provide further assistance. Simply leave a comment below if you have other questions, and I'll be sure to get back to you.
Thanks for joining us here in the Community, pcolon9.
If you're using QuickBooks Online the tax table is automatically updated, while in QuickBooks Desktop Payroll is you need to update manually. It's also important to get the latest payroll tax table update. This helps us to avoid getting repeated messages such as asking to reactivate the subscription in QuickBooks Desktop. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:
Then, go back to QuickBooks and run the latest payroll updates. This way you'll have the latest tax table and rates. Then, if there's a need to re-validate your payroll service. Please follow the steps on this guide: Activate QuickBooks Desktop Payroll.
To check the latest tax table, please see his link: Latest Payroll News and Updates.
Add a comment if you have further concerns about your payroll service subscription. The Community and I will always be here to help you. Stay safe!