Showing results for 
Search instead for 
Did you mean: 
Level 2

IRS Rejected payment, can't access E-Payments to fix it

IRS says my barely year old EFTPS password is expired (why don't they tell us this outside of QB) so rejected tax payment. Try to use (incorrect) Quickbooks instructions in e-mail and figure out I need to access the rejected payment via the "E-Payments" tab.  I can see the check with a nice "rejected" stamp in the "All Payments" tab, but can't do anything with it. (BTW, if it is rejected, why have you deducted it from the payment account???)


So head to the "E-Payments" tab, click on it, QB does some nonsense, and "Unrecoverable Error"  Great!


QB 2021 Premier Professional Services Edition (Enhance Payroll)

4 Comments 4
QuickBooks Team

IRS Rejected payment, can't access E-Payments to fix it

I hear your sentiments, @cfm0860. I'm here now and I'd be glad to share the resolution to this matter.

To resolve this, we'll need to update the password. Before doing so, let's make sure to complete the following:

Once done, we can now proceed to update the EFTPS Internet password. For the detailed steps, you can refer to this article: Update your EFTPS Internet password.

Additionally, you may check out this article for more details on how to handle an e-payment that has been rejected by the agency.

If everything is verified, you're now ready to re-submit the e-payment. Please bear in mind that you'll need to confirm the status first before you resubmit.

I'd be adding the following articles that will help you once you're going to review the taxes and contributions.

Tag me if you have any other concerns with your tax payments. I'll be glad to assist you. I wish all the best for your business!



Level 2

IRS Rejected payment, can't access E-Payments to fix it

Why does the password require any updating? Who says it's "expired?"  The password is correct. I can log on to the EFTPS website with the password.


QB is doing something to cause the rejection. QB needs to fix that.



QuickBooks Team

IRS Rejected payment, can't access E-Payments to fix it


This isn't the kind of service we want you to experience, cfm0860.


I understand the urgency of having this issue gets resolved.


To further isolate the reason why your e-payment was rejected, I recommend contacting our Customer Care Team. They have the tools that can isolate the root cause of this matter since none of the solutions shared above worked for you.


Here's how to reach them: 


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.


You can check out this article for our most updated contact information and scheduled hours: Support hours and types.


I'm also adding these articles that tackle making tax liability payments and handling rejected payments in QBDT:



I'll be here if you need more help with your payroll service. I'll also assist you with any concerns you might have for QuickBooks Desktop. 

Level 1

IRS Rejected payment, can't access E-Payments to fix it

I attempted all of the suggestions in these threads - Here is how I fixed it:


1. Changed my password with EFTPS to 12 digits (was previously 13)

2. This still did not fix the submission from QB as my attempt to void and resubmit locked up the system.

3. I went to help and chat and worked with an agent. I suggested that maybe his system locked me out for too many attempts. He then "refreshed" the system on his side and every works again.


Try this. I believe that it is a back end lockout issue.

Need to get in touch?

Contact us