it says she has 20 hours of PTO left when I put in 40 hours the pay check says she has -20 it is still has the total paid amount equaling her normal pay. I put in a three day leave of absence that did not change it either
Thanks for reaching back out to the Community. I hope you're having a great day so far.
Since the information that my colleague provided above didn't help resolve this partial pay period problem, I recommend contacting our Customer Support Team. They'll be able to use a screen share to walk you through some additional steps to fix this issue.
Go to the Help menu.
Pick the QuickBooks Desktop Help option.
Press the Contact Us hyperlink.
Type in your question and click Continue.
Scroll down and choose to Get a Callback.
That's all there is to it! In addition, here's an article that can give you some more payroll information: Payroll 101.
Reaching out to our Support Team will be the best and fastest way to get this fixed. Let me know if you have any trouble along the way. The Community is always here to have your back. Enjoy the rest of your day!