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ajm01998
Level 2

Who can invite employees to QuickBooks Workforce?

My boss has the Admin role in QuickBooks Desktop, he is the only one with that role (I don't actually know if more than one user can have that role).  He is able to invite employees to use Workforce online to see their pay stubs and W2s.  He would like someone else to be able to send the invitations, but he doesn't want anyone else to be an Admin in QuickBooks Desktop.  Has anybody been able to set up their user permissions such that someone other than the Admin can invite employees to Workforce?

Solved
Best answer February 05, 2021

Best Answers
K_Siman
QuickBooks Team

Who can invite employees to QuickBooks Workforce?

Hello @ajm01998! Thanks for coming back and asking these questions. I did a bit of research and I have an answer for you. 

 

You're not able to go back to the previous platform since typically each upgrade brings new features and better functionality. With that being said, your feedback is really important to us and I have a way for you to let our developers know why this feature should be included in your account. 

 

Go ahead and navigate to this web page to give product feedback: Feedback for QuickBooks Desktop

 

I appreciate you taking the time to do this, and please don't hesitate to reply to this post with any other questions you have! We're all eager to help. :)

View solution in original post

7 Comments
Rea_M
QuickBooks Team

Who can invite employees to QuickBooks Workforce?

Hello there, @ajm01998.

 

Currently, inviting employees to QuickBooks Workforce will depend on the payroll service you have in QuickBooks Desktop (QBDT). When your company is using a new payroll service, only the QuickBooks Administrator can do the process. However, all those users who have access to the payroll account can send a workforce invitation through the old payroll platform.

 

Whenever everyone is ready, follow the step-by-step guide provided in this article to invite an employee to QuickBooks Workforce: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

 

Also, here's an article that answers the most frequently asked questions about QuickBooks Workforce: View paychecks and W-2s.

 

I'm just around to help if you have other payroll concerns and inquiries about managing employee accounts in QBDT. Take care always.

ajm01998
Level 2

Who can invite employees to QuickBooks Workforce?

Thank you!  I tried reading those links to figure out which service I was using, but all that I could tell was that I was using Enhanced Payroll.

 

I couldn't quite tell from the response whether companies that are using the new payroll service still have access to the old payroll platform.  If so, what steps are needed to access the old platform?

 

Lastly, I'm wondering if there are plans to enhance the new payroll service to allow users with access to the payroll account to send Workforce invitations.  In my opinion, sending an invitation email is not such a sensitive task that only an administrator should perform it, and it creates a bit of a bottleneck when the administrator has more urgent tasks to complete.

K_Siman
QuickBooks Team

Who can invite employees to QuickBooks Workforce?

Hello @ajm01998! Thanks for coming back and asking these questions. I did a bit of research and I have an answer for you. 

 

You're not able to go back to the previous platform since typically each upgrade brings new features and better functionality. With that being said, your feedback is really important to us and I have a way for you to let our developers know why this feature should be included in your account. 

 

Go ahead and navigate to this web page to give product feedback: Feedback for QuickBooks Desktop

 

I appreciate you taking the time to do this, and please don't hesitate to reply to this post with any other questions you have! We're all eager to help. :)

View solution in original post

ajm01998
Level 2

Who can invite employees to QuickBooks Workforce?

Thanks for the reply.  I'm sorry that there is no solution available, but I submitted the feedback for consideration.

Teresa Hayes
Level 1

Who can invite employees to QuickBooks Workforce?

Re: Who can invite employees to QuickBooks Workforce? I received an invite to the online Quickbooks but it keeps giving me old log ins and they lead me to my old QB online. How do i accept the invite and get into my client's quick books online

Teresa Hayes
Level 1

Who can invite employees to QuickBooks Workforce?

I received the invite to my client's quickbooks but i can't get in.  It keeps giving me old log ins that lead me to my old quickbooks not my clients quickbooks

Jen_D
Moderator

Who can invite employees to QuickBooks Workforce?

It's great to have you as a new member of the Community, @Teresa Hayes,

 

We currently have an ongoing issue with users that are unable to accept Workforce invites. Our engineers are already working on the fix to resolve this as soon as possible.

 

I recommend contacting our Support Team to add your account in the notification list of affected users and get live updates in your email. Provide the investigation number INV-50636 to our representatives. Here's how to get our contact information:.

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with anything in QuickBooks Desktop. Have a nice day!

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