Why aren't the electronically filed WI W2's being accepted?

I can help you in handling your rejected Wisconsin state W-2, laurie25.

If an electronically filed W-2 is rejected, the status will be recorded in the E-filing History window and audit trail for the form submission. We can check the form information and the problem and solution messages sent by the agency, then file it again.

You can follow the steps below:

1. Select Employees from the top bar menu.
2. Choose Payroll Center.
3. Go to the File Forms tab.
4. Click E-Filing tab in the Filing History section
5. Check the Status column (if the status is Agency Rejected, then the agency has rejected the form and sent a reason code and possible solutions).
6. Click the Agency Rejected link.
7. In the E-filing Rejected window, you can review the issue and solution messages sent by the agency.
8. Follow the solution sent by the agency to resolve the problems.
9. Resubmit the Wisconsin state W-2 form.

I've added an article that will help you in handling rejected e-filed forms or e-payment: Troubleshoot e-file or e-pay rejection issues.

If you have additional questions about forms filing, please let me know by adding a comment below. I'll get back to help as soon as I can.

I have sent mine on 1/3 and still shows processing..??? looks like Wisconsin no longer accepts PDF files and QuickBooks is working on getting this issues fix.

see below email from QB support

Dear Intuit E-file & Pay Customer,

We have received your 2019 Wisconsin W2 transmission but are currently experiencing issues in transmitting your submission. We are currently researching this issue directly with the state agency. Once your WI-W2 filing has been processed by the agency, you will receive an acknowledgement with the updated filing status.

We apologize for the delays in processing this tax form.

Sincerely,
The QuickBooks E-file & Pay Team

Hi, @MGEGARE12.

To follow up on the status of your Wisconsin W2 forms, I suggest contacting our payroll support. They have availability to check the status in the safe environment and investigating what's going on in that report. 

Here's how to contact them:

1. Click Help, then choose QuickBooks Desktop Help.
2. Hit Contact Us.
3. Enter your concern in the description field. 

For the future reference about what forms are accepted in QuickBooks, please check these articles:

• Taxes and forms we file for you
• Reports and info for W-2 and W-3 forms

Please don't hesitate to reach back out to me if you have any more questions or concerns. I'm glad to help, take good care always. 

@laurie25 

RE: Why aren't the electronically filed WI W2's being accepted?

@MGEGARE12 

RE: I have sent mine on 1/3 and still shows processing..???

This is normal. The SSA sometimes does not respond for months.

its for Wisconsin W2's not ssa.

I'd like to direct you to the right support who can check the status of the Wisconsin W-2, MGEGARE12.

You can follow the steps on how to get in touch with our Customer Care Team:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

You can always get back to us here if you have any other questions or concerns. Thanks.

@MGEGARE12 

The same general rule applies.  Agencies take different amounts of time to respond to your submissions.  Weeks are quite normal.  Sometimes a month of more.

Unless you see "Rejected" or similar as a status, there is nothing wrong and no reason to call support.

i received the below email...

Dear Intuit E-file & Pay Customer,

We have received your 2019 Wisconsin W2 transmission but are currently experiencing issues in transmitting your submission.  We are currently researching this issue directly with the state agency.  Once your WI-W2 filing has been processed by the agency, you will receive an acknowledgement with the updated filing status.

We apologize for the delays in processing this tax form.

Sincerely,

The QuickBooks E-file & Pay Team

i received the below emial- looks like QB is having issues.

Dear Intuit E-file & Pay Customer,

We have received your 2019 Wisconsin W2 transmission but are currently experiencing issues in transmitting your submission.  We are currently researching this issue directly with the state agency.  Once your WI-W2 filing has been processed by the agency, you will receive an acknowledgement with the updated filing status.

We apologize for the delays in processing this tax form.

Sincerely,

The QuickBooks E-file & Pay Team

Hi there, MGEGARE12.

If there's new information or any changes from the state agency, QuickBooks usually send status updates about your WI-W2 form.

I suggest checking the e-file status in QBDT. This way, you can ensure that your form is received by the agency promptly.

Here's how:

1. Click the Employees menu. Then Payroll Center.

2. Choose the File Forms tab in the Payroll Center.

3. From the Filing History section, Go to the E-Filings tab. If the status isn't updating, toggle between the Saved Filings tab and the E-filings tab. This way, it will refresh the E-Filings list.

4. Hit the View link in the Audit Trail column for more details.

Please check this article what are the statues mean and how to fix issue if your email or address is invalid: Check e-file or e-pay status.

Please let me know if you have other concerns related with QuickBooks. I'm always here to help you.

But what if it is not a reject situation?   Efile status shows Submitted to Intuit.   That was on 1/9/2020 - nearly 2 weeks ago.   I have contacted WI and they do not have the 2019 W2s as yet.  Will QuickBooks get this issue resolved prior to 1/31 for timely filing?   If not who will pay the penalty?  

Thank you for informing us about the e-file status, WI State W2 transmissions.

Since it has been two weeks and your state has yet to receive the Wisconsin W-2 form, I recommend contacting our QuickBooks support. The transmission should not take long since we send out the form to your state together with the tax payment.

Our support will be able to check your account to see why the form is not yet transmitted to WI Department of Revenue. Note that it may take longer than usual to get in touch with a representative.. They're receiving high volume of calls right now. You can check this article for the support hours: Support hours and types.

Here's how:

1. Click Help on the menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.

Stay in touch with me if you have other concerns.

I called QB support and have advised me that they are having issues with the WI state agency and working on trying to resolve.  So far now I have to sit and wait.... These reports need to be file on time or else the company will get penalize.  Quickbooks should pay for the penalty.

i agree QB should pay the penalty.

I did that.  THey had no answers either.  Other than to read me verbatim the text of the email I received indicating its a problem with QB and they are currently researching the issue with the agency.   But there is no timeline for a solution and I am concerned about late filing penalties.

Thanks for keeping us updated, MGEGARE12 and WI State W2 transmissions.

QuickBooks will notify you via email if the filing of forms is successful or not. Also, you can manually submit the W2 From for Wisconsin to avoid penalties. But before doing so, let's first check the status of your filing to avoid duplicate submission.

Here's how to check your filing status:

1. Go to Employees and choose Payroll Center.
2. Click the File Forms tab and then click the E-Filings tab in the Filing History area.
3. Review the e-file status.

If the status is Submitted to agency, this means that the forms are already filed by Intuit. However, you still have to wait until it becomes Agency accepted.

I'll leave you with an article that provides additional insights on how to check the e-file status including its meaning: Check e-file or e-pay status.

Feel free to reach back to me if there's anything else I can help you with. I'll be right here to back you up.

Our company have about 85 employees, there is no way I am going to enter this information. Please resolve this issue by January 31st.

When does quickbooks notify us? Forms are due the end of this month.

Mine finally showed they were sent last night and today (Friday) they show "accepted".

Thank you for fixing whatever issue there was!

mine show agency accepted but missing an agency tracking number? previous years QB provide agency tracking number???

Thanks for getting back to us in the Community, @MGEGARE12.

Once the agency accepted your e-filed W-2, the status in QuickBooks Desktop (QBDT) should show accepted with an agency tracking number. You should also receive an email confirmation as well.

If you're unable to see it, I highly suggest contacting our Payroll Support again. They're able to pull up your account in a secure environment and provide the tracking number to you.

You can follow the steps provided by my colleagues above to reach them.

Just in case, I'll add this article for future reference: Check e-file or e-pay status.

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great day!