Workforce error

Hi DanaH1. This error is something our phone support team will need to address. I advise you reach out as soon as you can to have one of our agents get on the issue for you. Here's the Intuit Support page where you can find an up to date contact number. I know this can be an inconvenience to you and your employee so if there's anything else you need just leave a reply below and I'll be glad to help. Have a great rest of your day. 

I have an employee with the same error message. Great program.

I have the same issue. When I call the number you listed, it's a recording that says the only way to contact help is through Quuckbooks. 

Is there a number to call where someone will actually answer and help?

I appreciate you for contacting our support team, Mary773.

We're unable to provide you a phone number to speak to us. Thus, we’ve improved the process of getting in touch with our Customer Care Team. You can have the full contact information by going to the Help menu of the desktop company file. Then, you'll get real-time assistance via the Start a Message. 

You may follow these steps:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.

You can also visit our Help articles page for reference. There, you can read some of the helpful articles that will guide you in your future tasks.

Please let me know if there's anything else I can help you with. I'd be more than happy to assist you. Take care always.

Same issue.  Is there an answer?

Hello, @khigley.

I'll make sure that you log in to QuickBooks Workforce.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their employees are receiving error messages when trying to sign up for and/or use QuickBooks Workforce.
 

Since your workers are encountering such errors, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
4. Hit Continue.
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.
    

Additionally, here are some articles that you can check for additional reference in managing users:

• Add, edit, and remove authorized user in My Account (CAMPS).
• Transfer the primary admin role in QuickBooks Desktop.

I'm always around to help if you need further assistance in accessing payroll to QuickBooks.

I have the same error as an employee. Would you please fix this for me? I need to share my paystubs to keep receiving my Social Security Disability, this kinda throws a hitch in things.

Hello there, shelbyKiraM.

I understand how important it is to have access to QuickBooks Workforce. This enables you to continue viewing your pay stubs. 

The message indicates that your account has been revoked. I recommend contacting your employer for further assistance to move past the error. Make sure to ask them to send the QuickBooks Workforce invitation again. Then, follow the steps to log in to the account. 

To keep your Workforce information up-to-date, you can modify them anytime. For detailed instructions, see this article: How to change the user id or email address for QuickBooks Workforce.

Feel free to return to the Community if you have more questions about managing your Workforce account. I'd be glad to help you some more. Take care always.

I run MANY payrolls for my clients using Quickbooks since before there was even a version number.  This Workforce product has been an issue since it came out.  The idea is Great, the execution is not great.  So now Intuit is blaming the employer for revoking the employee's access.  This is totally wrong on many levels.  Maybe if Intuit would tell us how we're doing that, it might help.  But, you took away our access to create employer reports within Workforce years ago.

So in the last 3-4 weeks there has been a major uptake in employees having issues.  Stop blaming the employers and please give us some real information to help the people that make our businesses run.  It's already hard enough to get and keep good staff, you are not helping.  Please be part of the solution.

When I spoke to support, there is NO fix for this issue. We pay 100+ employees bi-weekly and now I need to figure out how to get them access to their accounts. It's beyond ridiculous. 

Mary773:  This has been a nightmare, one at a time is insane, but we're going to send mass invites back out to everyone that has not signed up yet and threaten them if they don't get on it right away!!

In the meantime, this is a chat with one of the support staff at least to get one person fixed.  Who knows maybe it could work for you on a few people. Take care, crystala

INTUIT WORKFORCE  -  ONE INSTANCE OF NOT BEING ABLE TO LOG IN

Thank you! Can you have her login through the email invitation by following these steps below :

Also please send them a new email invitation before following these steps:

1. Open the new email invite by clicking on "Get access to paychecks" or "Create account" or green button, once you are routed to the Workforce website, copy the link on the address bar, then open an incognito window and paste the link on the incognito window/browser’s address bar.
2. Sign In with the user ID and password. Note: If routed to the Create an account page, scroll down to the bottom and click on "Already have an account" blue link.

M

3 . Click on "Continue" to (name of the company) or Accept invitation button.

We will get up with her and have her follow these steps after we send an invite. Can you tell me what happened? or is it just an odd case?

What happened, was the process of setting up your Workforce account was unsuccessful.  There was not indication they have logged in through the email invitation which is why they got the message

M

It could be because the email invitation was expired and they needed to reset their password as well. It will also expire after 2-3 times are attempted.

I have a client experiencing the same issue...NOT COOL!!!  Please find a fix Intuit...and it's NOT QUICKBOOKS ONLINE!!!

I have details to share about this error to help you move forward, Karen.

The investigation for this error "We can't sign you in. Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access" when logging in to QuickBooks Workforce has been tagged as closed and resolved in our records. 

This means that our engineers was able to sort this out and deploy a fix. Users have also reported to successfully logged in and view their payroll information.

Can you tell us if only a specific employee is unable to access or all of them? If all employees are getting the same error message, I would recommend reaching out to our support team.

Please go to these link and articles to reach out to them:

• Contact Payroll Support
• Fill out the form and chat with us

For additional reference when using QuickBooks Workforce, let me share this article with you: Troubleshoot Missing Pay Stubs in QuickBooks Workforce.

Jenop2:  Do you mean Karen's issue was closed and resolved? Or do you mean the overall workforce message that says "your employer has adjusted your access to Workforce.  You'll need to reach out to them to regain access" ??  I have MANY employees across MANY employers having this issue and more with Workforce.  So this issue may be closed to Intuit, but it is far from resolved.

Are you suggesting that we chat with intuit on every single individual that is having an issue logging in?  We can fix the "Expired" message since we are now aware that the invite expires in 30 days, but this is something completely different.

I appreciate you for sharing the details of your concern. 

Since something like this happens, I recommend connecting with our Workforce Support Team. They are the best people to help you with your queries. It allows them to look into each of your accounts and confirm the problem.

You can use this link to chat with our Workforce support agents: Workforce Direct Chat link. 

Just input your Email Address, Name, and Queries, then click Start Chat.

You may also utilize this article for future reference: Create a payroll summary report in QuickBooks.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

Honestly JamesAndrewM - If you've read through my comments, you'll know I've been working with workforce support chat.  I've also been a proadvisor longer than Intuit has had version #'s.  I know your program quite well.  I really don't know why I put myself through this frustration, except that now and again someone actually reads and gives me something useful to help my staff and my clients staff.  Why would you give me instructions on how to pull a payroll summary when i'm needing my employees to gain access to their workforce accounts?

So, yes I can send them 30 plus names and email addresses and each employer's name and EIN and one by one chip away until I have them all solved.  Just once I wish Intuit would be honest and say that they have an issue when we bring it up.  Even the banks are easier to get into than Workforce is!!!  I don't mean to be rude, I just want the QuickBooks Team to read and understand what is happening.  

I'm still getting "We can't sign you in.

This is not the kind of experience we want you to have.

To resolve the error you're having, you'll need to ask your employer to resend you the invitation. Then, your employer must upload paychecks after each payroll so you can access them in QuickBooks Workforce. After that, you'll receive an invitation link to access your account and view your pay stubs and W-2s.

You can provide this link for reference: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....

In case you're still having trouble seeing your paystubs after following the steps above, I suggest reaching out to our Customer Support team for QuickBooks Workforce to isolate and resolve the issue you're having in a safe and secure environment. You can follow the steps provided by JamesAndrewM above. 

Let me know if you need further help with getting access to QuickBooks Workforce. I'm always glad to help in any way I can. Have a wonderful day!

The most confusing part, to me, is that my boss already had invited me & I was able to view the paystubs for some time, but now it's been several months that I haven't been able to. I was already invited for sure. Did he change something or is it my fault? Or is it some bug in the software?

Let me help you ensure you'll able to view and access your Workforce account, Shelby.

Beforehand, may I know if you've received any errors when accessing your account? Were you able to successfully log in using your valid credentials? You can also share screenshots to help us ensure we've got the right details about your concern. 

When working with your QuickBooks tasks, sometimes stored cache files can cause interruptions within the program. We can perform some troubleshooting steps to help rectify the possibility of a webpage issue. You'll need to access your Workforce account in a private browser to ensure the program runs seamlessly without storing cached data. Sign in to your account through this link: workforce.intuit.com.

You may use these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If this information is populating successfully, you may go back to your default browser and clear its cache or use a different supported browser. However, if you're still unable to access your account, I suggest reaching out to your employer and informing them to resend the invitation again. Here's how:

1. Sign into QuickBooks Desktop as the QuickBooks Administrator.
2. Select Employees and click Employee Center.
3. Double-click your first employee you want to invite.
4. From the Address and Contact tab, add their email address. Select Ok.
5. Repeat steps 3-4 for all employees you want to invite.
6. Select Employees and click Manage Payroll Cloud Services. If you don’t see Manage Payroll Cloud Services, update QuickBooks. 
7. From QuickBooks Workforce, turn the status On. Then, select Invite Employees. 
8. Sign in with your Intuit Account.
9. Select the employees to add to Workforce, then add their email addresses.
10. Select Send Invite. Once sent, you should see Invited in the Status column.

Moreover, you can visit this reference to learn more about accessing paychecks using QuickBooks Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Please keep us posted if you require additional assistance managing your Workforce account. We'll be around to provide further help. Keep safe!

Are those steps for the QuickBooks Desktop program or QBO? I tried in a Safari private window to no go on iPhone. I'll hit up my MacBook. Firefox & Safari private on the Mac both login fine with 2FA, but redirect to https://workforce.intuit.com/app/payroll-employee-portal-ui/portal/paychecks & give the same error I've shared many times that I got on my iPhone too. I have a long time Intuit account, created in Mint, used in TurboTax & more, made initially more than a decade ago. I'll pass the instructions on to my boss, but why can't Intuit just resend the invite to my user themselves without all the hassle? Speaking of hassle, I also went back & tried in Chrome to the same error. Adding a screenshot that shows the error in case you missed it

I can see the urgency of getting your QuickBooks Workforce access issue resolved, Shelby. Let me redirect you to the best help available.

The initial steps provided by my colleague are intended for QuickBooks Online. She already updated it to avoid unnecessary confusion. You can go ahead and pass the instructions on to your employer to resend the invitation, so you'll get to access QuickBooks Workforce.

Moreover, we're unable to directly resend the invite on behalf of your employer for security purposes. In case the issue continues, I'd recommend letting them contact our Payroll Care team. They can create a case to trigger an investigation to get this fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Once everything is all set, you may want to check out this article to guide you in viewing and printing your paycheck details, time off balances, and year-to-date pay in QuickBooks Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Let me know if there's anything else you need in managing your QuickBooks Workforce account. I'm always ready to help. Keep safe, and have a great day.

When are they going to fix this?   We are on QB online payroll and several of our employees are getting this message.   I went in and removed them from Workforce and then resent the invitation and my folks are still getting the message

            We Can't sign you in. 

Your employer has adjusted your access to
Workforce.  Youll need to reach out to
            them to regain access

It's nice to see you in this discussion, @LDO. I'll put you in touch with our best help available so your employees can sign in to their QuickBooks Workforce accounts.

Since the issue persists after reinviting your employees, I recommend reaching out to our live support team. This way, they can determine the root cause of the issue and raise an investigation if necessary. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Furthermore, your employees can make changes to their personal information to keep their payroll details updated.

Feel free to reach out to us anytime you have additional concerns about accessing Workforce. I'll be happy to assist. Take care, and have a good one.