Question

Workforce error

Forum|Forum|5 years ago
July 28, 2020
7 replies
19 views

I use QBE desktop. I have an employee that is trying to view his paycheck and received the following:

"We can't sign you in. Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access." I ran payroll as usual. What do I need to do so that my employee can see his paycheck?

S

Steve_C

Hi DanaH1. This error is something our phone support team will need to address. I advise you reach out as soon as you can to have one of our agents get on the issue for you. Here's the Intuit Support page where you can find an up to date contact number. I know this can be an inconvenience to you and your employee so if there's anything else you need just leave a reply below and I'll be glad to help. Have a great rest of your day.

M

Mary773

I have the same issue. When I call the number you listed, it's a recording that says the only way to contact help is through Quuckbooks.

Is there a number to call where someone will actually answer and help?

C

CharleneMaeF

QuickBooks Team

I appreciate you for contacting our support team, Mary773.

We're unable to provide you a phone number to speak to us. Thus, we’ve improved the process of getting in touch with our Customer Care Team. You can have the full contact information by going to the Help menu of the desktop company file. Then, you'll get real-time assistance via the Start a Message.

You may follow these steps:

From the Help menu, select QuickBooks Desktop Help.
In the Have a Question window, scroll down to click the Contact us link.
This will display the Contact Us screen.
Go to the Tell us more about your question section to enter the issue or topic in the field box.
Click the Search button to display the Start a Message button.

Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.

You can also visit our Help articles page for reference. There, you can read some of the helpful articles that will guide you in your future tasks.

Please let me know if there's anything else I can help you with. I'd be more than happy to assist you. Take care always.

W

WyattEarp

I have an employee with the same error message. Great program.

K

khigley

Same issue. Is there an answer?

D

DebSheenD

Level 5

Hello, @khigley.

I'll make sure that you log in to QuickBooks Workforce.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their employees are receiving error messages when trying to sign up for and/or use QuickBooks Workforce.

Since your workers are encountering such errors, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

In your top menu bar, go to Help, then QuickBooks Desktop Help.
Click Contact Us.
Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
Hit Continue.
Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Additionally, here are some articles that you can check for additional reference in managing users:

I'm always around to help if you need further assistance in accessing payroll to QuickBooks.

S

shelbyKiraM

I have the same error as an employee. Would you please fix this for me? I need to share my paystubs to keep receiving my Social Security Disability, this kinda throws a hitch in things.

R

Rasa-LilaM

QuickBooks Team

Hello there, shelbyKiraM.

I understand how important it is to have access to QuickBooks Workforce. This enables you to continue viewing your pay stubs.

The message indicates that your account has been revoked. I recommend contacting your employer for further assistance to move past the error. Make sure to ask them to send the QuickBooks Workforce invitation again. Then, follow the steps to log in to the account.

To keep your Workforce information up-to-date, you can modify them anytime. For detailed instructions, see this article: How to change the user id or email address for QuickBooks Workforce.

Feel free to return to the Community if you have more questions about managing your Workforce account. I'd be glad to help you some more. Take care always.

C

crystala

I run MANY payrolls for my clients using Quickbooks since before there was even a version number. This Workforce product has been an issue since it came out. The idea is Great, the execution is not great. So now Intuit is blaming the employer for revoking the employee's access. This is totally wrong on many levels. Maybe if Intuit would tell us how we're doing that, it might help. But, you took away our access to create employer reports within Workforce years ago.

So in the last 3-4 weeks there has been a major uptake in employees having issues. Stop blaming the employers and please give us some real information to help the people that make our businesses run. It's already hard enough to get and keep good staff, you are not helping. Please be part of the solution.

K

Karen Broadwater

I have a client experiencing the same issue...NOT COOL!!! Please find a fix Intuit...and it's NOT QUICKBOOKS ONLINE!!!

JenoP

QuickBooks Team

I have details to share about this error to help you move forward, Karen.

The investigation for this error "We can't sign you in. Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access" when logging in to QuickBooks Workforce has been tagged as closed and resolved in our records.

This means that our engineers was able to sort this out and deploy a fix. Users have also reported to successfully logged in and view their payroll information.

Can you tell us if only a specific employee is unable to access or all of them? If all employees are getting the same error message, I would recommend reaching out to our support team.

They can review the employee's records to identify the cause of the error and ensure they have access to their account to view their paystubs.

Please go to these link and articles to reach out to them:

Contact Payroll Support
Fill out the form and chat with us

For additional reference when using QuickBooks Workforce, let me share this article with you: Troubleshoot Missing Pay Stubs in QuickBooks Workforce.

Feel free to return to the Community if you need further help with QuickBooks. We're here and ready to provide the assistance you require.

S

shelbyKiraM

This is not the kind of experience we want you to have.

To resolve the error you're having, you'll need to ask your employer to resend you the invitation. Then, your employer must upload paychecks after each payroll so you can access them in QuickBooks Workforce. After that, you'll receive an invitation link to access your account and view your pay stubs and W-2s.

You can provide this link for reference: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Desktop Payroll.

In case you're still having trouble seeing your paystubs after following the steps above, I suggest reaching out to our Customer Support team for QuickBooks Workforce to isolate and resolve the issue you're having in a safe and secure environment. You can follow the steps provided by JamesAndrewM above.

Let me know if you need further help with getting access to QuickBooks Workforce. I'm always glad to help in any way I can. Have a wonderful day!

The most confusing part, to me, is that my boss already had invited me & I was able to view the paystubs for some time, but now it's been several months that I haven't been able to. I was already invited for sure. Did he change something or is it my fault? Or is it some bug in the software?

L

LDO

New Member

When are they going to fix this? We are on QB online payroll and several of our employees are getting this message. I went in and removed them from Workforce and then resent the invitation and my folks are still getting the message

We Can't sign you in.

Your employer has adjusted your access to
Workforce. Youll need to reach out to
them to regain access

JaeAnnC

Level 6

It's nice to see you in this discussion, @LDO. I'll put you in touch with our best help available so your employees can sign in to their QuickBooks Workforce accounts.

Since the issue persists after reinviting your employees, I recommend reaching out to our live support team. This way, they can determine the root cause of the issue and raise an investigation if necessary. To do that:

Go to the Help icon and choose the Search tab.
Select Contact Us.
Describe your concern and select Continue.
Choose between Chat with us and Have us call you.

Furthermore, your employees can make changes to their personal information to keep their payroll details updated.

Feel free to reach out to us anytime you have additional concerns about accessing Workforce. I'll be happy to assist. Take care, and have a good one.

L

LDO

New Member

Sadly this does not fix the ongoing issue. Why does this keep happening to so many users? If you research the past threads you will see this is happening to many companies that use QB online payroll. Rather than keep sending people to get help....why not fix the issue so that it stops happening to innocent people/

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Chuck Lutz

This has always been a problem. We have been trying for three years to get this to work. My advice? Forget asking for help. They have no clue. Just print your Ws-2. This is SOP for Intuit. It's outrageous that a company of Intuit's size, especially with their flagship product, QB Enterprise, continues to publish error-prone software. (There are other bugs we experience that they have proven completely unable to solve.) One more piece of advice: when an upgrade is published, wait a couple of months before installing it. The upgrades usually come with bugs that Intuit relies on their customers to find.

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