Workforce Invite not going through

I am having the same issue. The only person who got the email was a new employee I added, but even he got an error message saying "Your employer isn't connected to Quickbooks Payroll." Is there a way to fix this?

Thanks for joining this conversation, @mesbahlaw2009.

The investigation that was mentioned by my colleague above was already resolved. If you're getting the same issue, have your employee open the email using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If it's successful, have him/her return to their default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For tips and other resources about payroll, I recommend visiting our website for reference: Payroll articles lists.

Please know that I'm only a post away if you have any other concerns or questions. I'll be here to help. Have a good one!

I noticed the March 11th post to Workforce Invite not going through and that they are working around the clock to fix it.  That is joke since I requested support for this same issue over a week ago.  Quickbooks has been working around the clock now from March 11, 2021 to the current date of July 19, 2021.  I would like a direct answer on when this will be fixed (not that you are working around the clock).

Hello there, Greatestcommand.

Have you tried performing the browser troubleshooting steps provided by my colleague? You can try isolating the issue of not being able to send and accept the invitation. 

The issue has been resolved and if you get the same thing after performing the troubleshooting steps, I suggest contacting us so we open a case of why you're still getting the same concern. For us to directly help you, you can use this link for more details about our support hours and types. 

Feel free to post your questions here if you have other questions. We are always ready to help. Take care!

I have been waiting for months - phone conversations etc. Still no results?????

Thanks for joining the thread, @calsgs.

The investigation associated with this conversation is already closed.

Since you're still getting the same behavior, I'd recommend running the basic troubleshooting steps that were shared above. This will help us in isolating the issue and fix it. 

If you're still getting a similar result, contact our phone support so they can create another case. This way, our engineers can look at this and help you accomplish your task in QuickBooks. Here's how to get in touch with them:
 

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

In the meantime, ask your employees to use another email address and use this when inviting them. This way, they can accept your invitation and view their pay stubs in QuickBooks Workforce.

Moreover, you can check out Payroll articles list page for more guides in accomplishing your payroll-related tasks in QuickBooks.

Let me know how it goes by adding a comment down below. I'll be more than happy to help you further. Keep safe.

Is this the same issue where the Status column is not accurate and shows all employees not invited?  

Thanks for reaching out to the Community, MMNK.

I can share some insight about the issue when sending Workforce invitations.

Yes, to isolate the issue we can perform some basic troubleshooting steps. Let's run your QBO account in incognito mode. This doesn't store cache and browser history which sometimes caused issues when accessing the program. 

You can use the following shortcut keys depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, they have to go back to the regular browser and clear the cache. This will refresh the browser's background processes and have a clean slate. If not, this may be a browser-related issue. They can access the QBO account using different supported browsers as alternatives. 

You can also check these links to answer the common questions about QuickBooks Workforce:

• View your paychecks and W-2s in QuickBooks Workforce
• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QuickBooks, don't hesitate to visit us back. We'll be happy to help.

This is the biggest bull I have ever seen from a big company like QuickBooks. I have been reporting this issue from Year June 2020 and have had talked to multiple different reps over phone or chat. I have gotten following responses every-time and no result so far:

1. They will either keep pawning me to different dept.

2. They say that they will tell me that they have escalated this case and someone will be in touch with me.

3. Next time, someone even went to the limit to say that they have resolved this issue with me 3 months ago & the previous rep who was supposed to escalate, have gone ahead and closed the case. While I was and still I am clearly waiting for someone to get back to me.
4. At this point I have called 8 or 9 times and every-time it's something new, & last time they kept me on hold for 2.5 hours approx. & then hung up and never called back.

We small companies pay a lot of money every year to have automated payroll with quick books. Therefore, this is without a doubt unprofessional. So, can someone guide me in right direction, as I have tried ever trouble shooting that I found online or was told by any rep over the phone.

My direct line is [Removed] & email is [email address removed].

Regards:

VK

I need help. My workforce won't even open for me to invite the employees. This issue occured a few months ago and every time I call in, no one is able to figure out the issue. My IT department can't even get this fixed. Has anyone else had this issue? My new employees are unable to get an invite, and this is very frustrating.

Employees > Manage Payroll Cloud Services > then nothing pops up like it should......

Hello, AshMarieExpress.

I am taking note of the experience you share about our support. Let me make it up to you and continue the help until your employees get the invite to Workforce.

Based on your scenario, after clicking Manage Payroll Cloud Services, nothing happens. This behavior indicates that you need to update your QuickBooks Desktop to the latest release so you can proceed.

Here's how to manually update your software:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.
   
5. Go to the Update Now tab.
6. Select the Reset Update checkbox.
7. When you're ready, select Get Updates.
   

To give you more insight and a visual guide on how to update QuickBooks Desktop, please check out this article: Update QuickBooks Desktop to the latest release.

Once done, let's make sure that the QuickBooks Workforce option is turned on. I'll guide you on how:

1. Select Employees from the top menu bar.
2. Choose Manage Payroll Cloud Services. ( If you don't see this option, please update your QuickBooks Desktop to the latest release.)
3. Under QuickBooks Workforce, toggle the status to On, then select Save.

Alternatively, we can go to the Employee Center to check the profile of your employees. If the status of those employees is inactive, their accounts won't be able to establish a connection with QuickBooks Workforce. 

Here's how to check it:

1. Select Employees from the top menu bar.
2. Choose Employee Center.
3. Go to the Employees tab, then select All Employees from the drop-down menu.
4. Review the employee profile. (An X mark will show beside the employee name if it's inactive).
5. Simply click the X mark to reactivate the employee.

For more information about the whole process of inviting an employee to see their pay stubs, W-2s, check out this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

Once they accept the invitation, your employees can view their paychecks.

The Community is always open if you have other questions while using Workforce. I'll be around to help. Wishing you a great day ahead!

We updated QuickBooks today and all the other times we have tried to get this to work. I have even been on with the support team where they were able to see my screen. They tried everything and couldn't get it. After hours, they give up. I have had this experience with several support teams members over the last few months.

When I click on "Manage Payroll Cloud Services" nothing opens up. The screen glitches like something is about to open but nothing ever does.

This used to work. I have 80% of my employees enrolled. It just stopped working and now I can't get the window to open. The support team even took down all our firewalls and it still wouldn't open.

Hi there, AshMarieExpress.

I appreciate you for coming back to the thread to add further details about your concern and what you've done. This isn't the kind of feelings that I'd like you to have about your Workforce account. Also, the kind of service I want you to experience with the support. With this, I'll make sure you'll be routed to the right support team to help you fix this matter as soon as possible. 

I can see that you've already contacted our QuickBooks Support Team. However, I still recommend reaching them again. They have the tools to review your account and conduct screen sharing again to help investigate why you're unable to open the Manage Payroll Cloud Services.

Lastly, you may refer to this article to see details on how you can resend an invitation to your employees and turn off Workforce: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

Please don't hesitate to click the reply button below if you have other concerns about the workforce or managing employees. I'm always here to help you, AshMarieExpress.

I have the exact same issue. I have added a new employee and workforce invite is not received. I have tried a secondary, personal email and yes, we have checked spam folders.  Can this be fixed?

Your presence in the Community thread is greatly appreciated, @Mary Allen. My priority is to assist you with inviting your employee to QuickBooks Workforce.

Your employees can easily access their pay stubs and W-2s at any time with the help of QuickBooks Workforce. Your invited employees will receive an email containing a link to set up QuickBooks Workforce and add their personal data.

I appreciate your troubleshooting efforts to make your employee receive your invitation. However, since the issue persists, it's possible that the email address is wrong or incorrectly formatted, and their mail servers block emails from Intuit.

To isolate the issue, let's delete your employee and then reenter their information again. Be sure not to use any extra characters or leave any blank spaces before, within, or after the email address. Once done, send the invitation again.

You can also click this link and review the Intuit's hostname and IP address if you want to add them to your server to prevent invitations from being labeled as spam.

You may want to contact our payroll live support team to request a screen sharing session to assist you further in inviting your employee to utilize QuickBooks Workforce.

I've also included the following article to help you understand the Workforce and how it functions: View your paychecks and W-2s online in QuickBooks Workforce.

I value your patience while we're working on it. If you need any clarifications or have any other concerns, please get in touch with us by clicking the Reply button below. The Community is available 24/7. Keep safe!

I figured out what the issue was. My employees had to login with username instead of email. Why? I don’t know. But if you forgot your username, select the option for forgot username and or password. Reset if you need to then login with username

Is this issue happening again?  I just received a call from a client that is experiencing it.  Is there another way to send?

Hello there, @BeccaL.

Currently, there is an ongoing investigation about employees not receiving workforce invites. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us. It will continue to be so until fully resolved.

As of the moment, we can't tell when this issue will be resolved. Thus, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

As a workaround, invite employees using other email address. Then, if the employee doesn't have any paychecks created yet, you can delete and recreate the employee profile before trying to send them an email invite again.

You can then try to add historical payroll data again.

For future reference, you can read this article to see what happens next after inviting your employees to workforce: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more if you use QuickBooks ....

Don't hesitate to comment below if you have questions about inviting employees to workforce in QuickBooks Online. I'm always here to help. Have a great day.

Wow! This known issue to Intuit has been going on for years and the solution is not forthcoming. How are we supposed to have our employees utilize Workforce if there is NO way for them to access it????

Hello there, @teacups.

I recognize your sentiments about inviting your employees to the workforce in QuickBooks Online (QBO).

I'd like to redirect you to the best support group available to get this checked. I suggest contacting our Customer support. They will provide the steps that will help you fix your concern.

 You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.

Furthermore, I'm adding this helpful article as your reference if you want to see and print your pay stubs in the workforce app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

If you have other concerns about inviting your employees to the workforce, please don't hesitate to return to this post. I'll be here to lend a hand.