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tim-ashton
Level 1

Workforce Invite not going through

I have resent numerous invitations to an employee and he is not receiving them.  Changed the email to another that he has and still nothing.  I even changed the email to one of MY secondary emails on a different server and it still didn't go through.  And yes, we have checked spam and junk folders.  Been using workforce for years and have never seen this. 

Solved
Best answer March 11, 2021

Best Answers
jamespaul
QuickBooks Team

Workforce Invite not going through

Hello, Tim Ashton. 

 

I have news about the issue you've encountered when sending Workforce invitations. 

 

We currently have a reported issues where employees can't receive the Workforce invitation email. Our engineers are now working around the clock to get this invitation system back to normal again. 

 

In the meantime, you'll want to manually send your paychecks or paystubs to your employees. Here's how: 

 

  1. Go to Payroll, then click the Employees tab.
  2. Click the Paycheck list link.
  3. Set the date range for the paychecks you want to send. 
  4. Check the paychecks.
  5. Click the Print button, then save it as a PDF.
  6. Email them to your employees. 

 

paycheclist1.PNG

 

Also, I recommend contacting our support agents if you want to get updates regarding the issue. I'd like to do it here but it requires me to access your contact information (which we're unable to do in a public space). 

 

Here's how to reach them: 

 

  1. Click the the Help menu.
  2. Select Talk to a human
  3. In the chat box, enter "I'm affected by the Workforce invitation issue. Reference number:

    INV-55693.

  4. Proceed with I still need a human.
  5. Click the Get help from a human link.
  6. Select Get a call back or Start a message

 

You'll receive an email as soon as the issue is fixed. 

 

Need to run your next payroll or want to manage your employees? We have guides to help you complete your payroll-related tasks. Check them out in the Payroll articles list page.

 

We appreciate your patience as we're getting the service back to normal. If you have other questions, I'll hear them out. I'll give some guides and pointers to address them.  

View solution in original post

7 Comments 7
jamespaul
QuickBooks Team

Workforce Invite not going through

Hello, Tim Ashton. 

 

I have news about the issue you've encountered when sending Workforce invitations. 

 

We currently have a reported issues where employees can't receive the Workforce invitation email. Our engineers are now working around the clock to get this invitation system back to normal again. 

 

In the meantime, you'll want to manually send your paychecks or paystubs to your employees. Here's how: 

 

  1. Go to Payroll, then click the Employees tab.
  2. Click the Paycheck list link.
  3. Set the date range for the paychecks you want to send. 
  4. Check the paychecks.
  5. Click the Print button, then save it as a PDF.
  6. Email them to your employees. 

 

paycheclist1.PNG

 

Also, I recommend contacting our support agents if you want to get updates regarding the issue. I'd like to do it here but it requires me to access your contact information (which we're unable to do in a public space). 

 

Here's how to reach them: 

 

  1. Click the the Help menu.
  2. Select Talk to a human
  3. In the chat box, enter "I'm affected by the Workforce invitation issue. Reference number:

    INV-55693.

  4. Proceed with I still need a human.
  5. Click the Get help from a human link.
  6. Select Get a call back or Start a message

 

You'll receive an email as soon as the issue is fixed. 

 

Need to run your next payroll or want to manage your employees? We have guides to help you complete your payroll-related tasks. Check them out in the Payroll articles list page.

 

We appreciate your patience as we're getting the service back to normal. If you have other questions, I'll hear them out. I'll give some guides and pointers to address them.  

View solution in original post

mesbahlaw2009
Level 1

Workforce Invite not going through

I am having the same issue. The only person who got the email was a new employee I added, but even he got an error message saying "Your employer isn't connected to Quickbooks Payroll." Is there a way to fix this?

FritzF
Moderator

Workforce Invite not going through

Thanks for joining this conversation, @mesbahlaw2009.

 

The investigation that was mentioned by my colleague above was already resolved. If you're getting the same issue, have your employee open the email using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If it's successful, have him/her return to their default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For tips and other resources about payroll, I recommend visiting our website for reference: Payroll articles lists.

 

Please know that I'm only a post away if you have any other concerns or questions. I'll be here to help. Have a good one!

Greatestcommand
Level 1

Workforce Invite not going through

I noticed the March 11th post to Workforce Invite not going through and that they are working around the clock to fix it.  That is joke since I requested support for this same issue over a week ago.  Quickbooks has been working around the clock now from March 11, 2021 to the current date of July 19, 2021.  I would like a direct answer on when this will be fixed (not that you are working around the clock).

Catherine_B
QuickBooks Team

Workforce Invite not going through

Hello there, Greatestcommand.

 

Have you tried performing the browser troubleshooting steps provided by my colleague? You can try isolating the issue of not being able to send and accept the invitation. 

 

The issue has been resolved and if you get the same thing after performing the troubleshooting steps, I suggest contacting us so we open a case of why you're still getting the same concern. For us to directly help you, you can use this link for more details about our support hours and types

 

Feel free to post your questions here if you have other questions. We are always ready to help. Take care!

calsgs
Level 1

Workforce Invite not going through

I have been waiting for months - phone conversations etc. Still no results?????

ReymondO
QuickBooks Team

Workforce Invite not going through

Thanks for joining the thread, @calsgs.

 

The investigation associated with this conversation is already closed.

 

Since you're still getting the same behavior, I'd recommend running the basic troubleshooting steps that were shared above. This will help us in isolating the issue and fix it. 

 

If you're still getting a similar result, contact our phone support so they can create another case. This way, our engineers can look at this and help you accomplish your task in QuickBooks. Here's how to get in touch with them:
 

  1. Click the Help menu in the upper-right hand corner and click Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Select Get help from a human.
  5. Choose between Chat with usSchedule an appointment, or Have us call you.

 

In the meantime, ask your employees to use another email address and use this when inviting them. This way, they can accept your invitation and view their pay stubs in QuickBooks Workforce.

 

Moreover, you can check out Payroll articles list page for more guides in accomplishing your payroll-related tasks in QuickBooks.

 

Let me know how it goes by adding a comment down below. I'll be more than happy to help you further. Keep safe.

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