Your direct deposit account is on hold and can’t be used for payments. Please contact customer support.

Hi there, @muallimsho-sinav.

To settle this, I recommend contacting our support team. From there, they'll be able to check your account securely and get this resolved as soon as possible. 

Here's how to contact them in your QuickBooks Online (QBO) account:

1. Click the (?) Help icon.
2. Select Contact Us.
3. Enter direct deposit and click Let's talk.
4. Then choose either Start messaging or Get a callback.

    

Also, here are some great articles you can read for additional reference:

• How to check your direct deposit setup status 
• All Online Payroll - NSF Holds

You might also want to check this great article for the detailed steps on how to let your employees view their paycheck online: Invite employees to see pay stubs and W-2s online.

Let me know in the comment below if there's anything I can help you with. This way, we'll get you back in working order. 

So, what do we do now that Help? no longer has any dynamic interaction options?

Thanks for joining us here, GoodVibesLab.

You can reach out to our phone and chat support teams through the Help menu. Just follow the same steps provided above on how to reach out to them, especially if you have the same concern posted above. 

Please take note that our phone and chat support channels are limited due to the ongoing pandemic. Right now, they're only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

You can also see some of the most common quick guides and help articles, depending on the keyboard that you'll be typing in. 

Let me know if you need anything else. 

My payroll is working fine is the direct deposit I never received the two smaill deduction in the bank 

Thanks for joining in this conversation, @erodriguez. I understand that you want to activate your direct deposit in QuickBooks Online Payroll service. 

Please know that it will take two to three business days to confirm and activate your bank account. Within these days, you will see two small amounts debited from your bank and will receive an email to confirm your direct deposit status. 

You'll want to check and verify the status of your direct deposit. Here's how:

1. Go to the Settings️ menu, then select Payroll Settings.
2. Choose Company under the Bank Accounts section.
3. Check the status: 

• Connected/Active: Your bank account is connected to send payroll with QuickBooks Online.
• Pending: We're getting your bank account ready
• Waiting for verification: You have the option to enter the test transaction.
• Failed: We couldn't verify this bank account.

I've also added articles for your reference to learning more about Direct Deposit: 

• Verify test transactions. It has a complete guide about confirming the test transaction on all other versions of QuickBooks Online. 
• Online Payroll – Direct Deposit FAQ. It also contains links to different topics which is beneficial for you in running payroll using direct deposit.

Feel free to come by again if you have additional questions. We're always here to help. 

I am missing a deposit of $800.00 was made on 10/04/20 and another deposit was $1820.00 made on 10/08/2020. I need you to release my payments.

Hello there, @ncmc1307.

Let me step in and assist you with your concern about your customer's payment.

If this is your first time taking customer payments with QuickBooks, the first deposit usually takes a little longer to establish the merchant account. It may take 5 business days to receive your first deposit after you take your first successful payment. Then, all deposits after that should process on your regular deposit schedule.

You can also connect with our payment support from time to time. This way, they will give you accurate information about the transaction status and the process itself.

I've also added an article to learn more information about QuickBooks Payments: Common questions about payments deposits in QuickBooks Online.

Please know that I'm always around here in the Community to help. Take care and have a great day.

Hi,

I have set up direct deposit on quickbooks to verify my account. It's been more than 3 business days and the amount is in pending state with my bank statement. Let me know if I should wait until amount is reflected in the bank statement to verify the amount or is there an alternative to verify the test transaction. Employee has been waiting for a long time to get his payments. Can help on this is highly appreciated

It is nice to see you here in the QuickBooks Community, shriram0205. Since it has been more than 3 business days and the status is still Pending, I recommend calling our Support Team to see if there is something happening or missing on our end. They have the tools to pull up your account and verify the information. Here's how to contact us:

1. Sign in to your QuickBooks Online company.
2. Go to Help ( ? ) and click Contact Us.
3. Enter your concern, then hit Let's talk.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Please let me know how the conversation goes and if you need further assistance. My team and I are here to help! I hope you enjoy your weekend.

I have a new email

Hi there, Erica225. 

Can you provide more details on your concern? Any additional information would help us provide the best resolution for your inquiry. 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future. 

Please know that I'm always around here in the Community to help. Take care, and have a good day.

I need to get my money deposited 

Pronto.I have automatic w/drawls payments by the 28th or the first of Jan.I will seek an attorney if I become overdrawn by your negligence.