error codes -6190 and -816 after using QB file doctor and QB Desktop Install Diagnostic Tool. I have also tried restoring my company file and reinstalling QB on both machines that need to run QB at the same time.
i get an error in the diagnostic tool "component repair win10" it seems to fix it, but comes up again if i run the tool after rebooting.
anyone have ideas? i feel like I've tried almost everything!
Thank you reaching out to the Community. First we need to make sure that your QuickBooks is up to dated. This will help you fixed minor issue on your files. After that you can follow my colleague steps provided above on how to rename the file. You need to ensure at the end of the file you add word OLD. EX. company_file.qbw.tlg.OLD.
However, if you're getting the same results, I highly recommend contacting our QuickBooks Desktop Support Team. They can further investigate why you're unable to rename the file.
Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:
Sign in to your company account, then click Help.
Choose QuickBooks Desktop Help.
Hit Contact Us.
Enter the question in the description field, then click Search.
Select either Message Us or Call Us.
Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.