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Error codes -6190 and -816

Forum|Forum|7 years ago
October 16, 2018
9 replies
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error codes -6190 and -816 after using QB file doctor and QB Desktop Install Diagnostic Tool. I have also tried restoring my company file and reinstalling QB on both machines that need to run QB at the same time.

i get an error in the diagnostic tool "component repair win10" it seems to fix it, but comes up again if i run the tool after rebooting.

anyone have ideas? i feel like I've tried almost everything!

QuickBooks Desktop

Best answer by VivienJ

Hi valerie,

I'll help you get past this error message and have your QuickBooks Desktop up and running.

You'll get error codes -6190 and -816 when another user is logged in to the company file in a single user mode. There are several solutions we can try to resolve this.

Let's first make sure that your QuickBooks release is up-to-date. Then, rename the ND and TLG files to repair the company damaged data files.

Here's how:

Open the folder that contains your company file.
Find the files with the same file name as your company files but with extensions.ND and.TLG.
- company_file.qbw.nd
- company_file.qbw.tlg
Right-click each file and select Rename. Add the word OLD at the end of each file name. Ex: company_file.qbw.nd.OLD
Open QuickBooks again and try to sign in to your company file. If the same issue occurs, proceed to solution 2.

You can also check out this article for more troubleshooting steps about the error -6000: Resolve Error -6000, when opening a company file.

I'd also suggest giving us a call so one of our Technical Support specialists can guide you through the process. Here's how to get in touch with our QuickBooks Desktop Customer Care:

Go to https://help.quickbooks.intuit.com/en_US/contact
Select QuickBooks for Windows.
Select your QuickBooks for Windows version.
Select a topic.
Click on the Get Phone Number button.

You can always visit us anytime soon if you have any questions.We're here to help however we can.

V

VivienJAnswer

Hi valerie,

I'll help you get past this error message and have your QuickBooks Desktop up and running.

You'll get error codes -6190 and -816 when another user is logged in to the company file in a single user mode. There are several solutions we can try to resolve this.

Let's first make sure that your QuickBooks release is up-to-date. Then, rename the ND and TLG files to repair the company damaged data files.

Here's how:

Open the folder that contains your company file.
Find the files with the same file name as your company files but with extensions.ND and.TLG.
- company_file.qbw.nd
- company_file.qbw.tlg
Right-click each file and select Rename. Add the word OLD at the end of each file name. Ex: company_file.qbw.nd.OLD
Open QuickBooks again and try to sign in to your company file. If the same issue occurs, proceed to solution 2.

You can also check out this article for more troubleshooting steps about the error -6000: Resolve Error -6000, when opening a company file.

I'd also suggest giving us a call so one of our Technical Support specialists can guide you through the process. Here's how to get in touch with our QuickBooks Desktop Customer Care:

Go to https://help.quickbooks.intuit.com/en_US/contact
Select QuickBooks for Windows.
Select your QuickBooks for Windows version.
Select a topic.
Click on the Get Phone Number button.

You can always visit us anytime soon if you have any questions.We're here to help however we can.

Q

Q_B_GRRRR

What if you can't rename the .TLG file because it claims that it's in use? How do you unlock that?

M

miletxcom

If Quickbooks is running on a Microsoft Windows Server and the server is an Active Directory server, then do the following:

Login as a Domain Administrator

Create a text file on the desktop called fixquickbooks

Copy this information between the equals section below and paste it into that file

=========================

REM This needs to run in the server or there is a DNS conflict that causes the Network Diagnostics to fail.

netsh int ipv4 add excludedportrange protocol=udp startport=55368 numberofports=5

net stop "DNS Server"
net stop "QuickBooksDB28"
net start "QuickBooksDB28"
net start "DNS Server"

=========================

Now in Notepad, when the file is opened, Choose File, Save as

Again, save the file to the desktop but this time in the filename type the following exactly:

"fixquickbooks.bat"

Save

Don't forget the quotation marks as part of the filename.

This will make a batch file.

Now, right-click the batch file and run as administrator.

Now, go to any computer on the network or directly on the server and run Quickbooks and it is fixed until it happens again. From now on, just right click the fixquickbooks.bat file (looks like it has gears on the icon) and Run As Administrator. People will forget to run as administrator, so you might rename the batch file from fixquickbooks.bat to "Right-Click and run as Administrator-fixquickbooks.bat" to help you remember.

The reason you have to do this is because Microsoft DNS Server can sometimes use the UDP ports 55368, 55369, 55370, 55371, 55372 and Quickbooks needs those ports.

The symptoms are that even when you run Quickbooks Database Manager and scan the folder for quickbooks databases, the Network Diagnostics Failed message comes up and leads you to believe that there is a firewall issue. This problem has been around since before 2008 and still happens today 13 years later.

Your welcome again Intuit,

cyanohydrax

L

LiAllPro

I've spent countless hours and $$, including having my IT guy come in and uninstall and reinstall QBs on the server and the two workstations that use the files from the server, as well as countless hours on QBs tech support chats and phone calls utilizing glance, and I am still unable to switch back and forth between user names without getting this message and being unable to get back into QBs. The reason I have to switch between user names is because I am trying to run a PPP report that must be generated in order to get forgiveness of our PPP loan and am told I must be signed in as Admin. However, I crash every single time I try to generate this report and then spend hours trying to get back in as anyone. I'm beyond frustrated and my boss is going to lose his opportunity to have his PPP Loan forgiven because we cannot generate a report that Intuit Capital insists we need to apply. Thanks QBs

IamjuViel

Level 8

I appreciate the complete details you've shared, @LiAllPro.

Let me share additional troubleshooting steps to help you get rid of the error you've received. It's important to perform these on the main server or the computer where QuickBooks and the company files are saved.

First, let's disable multi-user access. Here's how:

Access your QuickBooks company file as the Admin.
Go to the File menu.
Select Utilities.
If Stop Hosting Multi-User Access is listed, choose Stop Hosting Multi-User Access.

Now, let's create a back up copy of your company file. Then, download and install QuickBooks Tools Hub, then run the Quick Fix my Program. This is a built-in tool that auto-detects and auto-fix data damage issues within QuickBooks.

Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
Locate the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
From the tool hub, click Company File Issues.
Choose Quick Fix my File.
Click OK when it completes and launch your QuickBooks.

Once completed, make sure to restart QuickBooks to ensure that all components are updated. Then, you can start updating your QuickBooks software. Here's how:

Open QuickBooks.
Choose the Help menu.
Select Update QuickBooks.
From the Update Now tab, click the Get Updates button

If the issue persists, you can proceed to Step 3 and 4 from this article: Fix company file and network issues with QuickBooks File Doctor.

Also, you can refer to these articles to help you resolve unexpected issues while working with hosting and multi-user mode

Don't hesitate to leave a comment below if you have follow-up questions or concerns. I'm always here to help.

O

outfitternb

Our hard drive went out. My tech guy got me a new one, and reinstalled QB. My host computer is in multi-user, but my front 2 computers say I need to switch to multi-user on my host computer. I have a 3 user license. What do I need to do to open all 3 computers?

RenjolynC

Level 9

Thanks for giving me some information about your situation, outfitternb.

To open the QuickBooks program on different computers, make sure to select the correct options when installing the server computer.

Here's how:

On your server computer, choose Custom and Network install for the install type.
Select I'll be using QuickBooks Desktop on this computer, AND I'll be storing if you want the full version of QuickBooks Desktop on your server computer. Or, if you just want your server computer to host your files, set I will NOT be using QuickBooks Desktop on this computer,
Follow the on-screen instructions to finish the install.

Once done, you can follow steps 2 to 7 in this article: Set up and install a multi-user network for QuickBooks Desktop.

To learn more about QuickBooks Desktop, you can check our guides here: Get QuickBooks Desktop user guides.

Please let me know how it goes after the steps. I'd like to make sure this is resolved for you. Take care and stay safe!

C

Catherine_B

Level 9

This post has been deleted.

Hello there, Richardhultgren54.

Did you have any issue with regards to your company file or are you having the same error codes? Any additional information is much appreciated so I can walk you through the details steps.

Just post your reply here and I'll get back to your as soon as possible. Thanks in advance. Take care!

Fiat Lux - ASIA

Level 14

This post has been deleted.

@andy221

Chat Support and ask Data Service to fix your file. Otherwise, you have to purchase a 3rd party file repair service.

C

CharleneMaeF

QuickBooks Team

I appreciate all the efforts you've performed to get this resolved, andy221.

Since the error persists, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check your file and determine its cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

From the Help menu, select QuickBooks Desktop Help.
In the Have a Question window, scroll down to click the Contact us link.
This will display the Contact Us screen.
Go to the Tell us more about your question section to enter the issue or topic in the field box.
Click the Search button to display the Message Us or the Call Us button.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've added these articles that'll help you resolve unexpected issues while working with your QuickBooks Desktop company data. This way, you continue working on your file.

Please come back and keep us posted on your progress in getting this error code resolved. It's our priority to make sure you can access your file.

M

mv32

Level 8

Thanks for joining the thread, @DavidPro.

I want to make sure you're taken care of. May I know the specific error message you get from QuickBooks Desktop Pro company file? Further details you'll provide can help me determine immediate fixes.

In the meantime, I'd recommend following the steps in this article: Fix company file and network issues with QuickBooks File Doctor. This will allow you to download the QuickBooks Tool Hub to resolve common errors in the system.

I also encourage visiting the QuickBooks Desktop Apps site to see some third-party data service that can perform a repair to your 1.9 GB QuickBooks Desktop Pro company file.

In addition, if you're experiencing any performance issues and you wanted to reduce your file size, you may condense the data. Here's a link that provides complete details on how to perform this process: Resolve QuickBooks Desktop performance issues: Manage your data file.

Let me know how it goes or share some details that will allow me to assist you more. I'm always here to help. Have a good day!

S

SlickWon

The real fix for this is to remove the previous version on the QB Database manager the old one gets left behind in the upgrade. Then reinstall the new. Can't understand why they haven't figured this out yet. No one can troubleshoot these days lol.

Slick

S

square1 comp

For the last two months, we were having terrible problems with this issue, spent about 20 man hours trying to fix it. Followed every single recommendation, test and database fix. Finally we just decided to upgrade to 2024, thinking that surely QB would have fixed the problem in the new release.

We successfully upgraded to 24.0 last Monday, and for Monday, Tuesday and Wednesday everything worked as expected.

Today however, our secondary computer was unable to open the QB company file at all. We kept getting 6190 and 816 errors.This despite the fact that the primary user had logged out of the system altogether! So it could not have been a problem where the other user was logged in under single user mode, they were not logged in at all.

Under the previous version, we could always fix the problem by having the primary user log off. Then the secondary user could log in. Even though both were in multi-user mode, the system would only work for one at a time. But at least we could get people working.

Now it will not work for the secondary user at all.

No one was here over the holidays, and no changes were made.

So, I am wondering if the problem of the old QBDSM getting left behind in the upgrade is happening for upgrades to 2024?

If so, how do we identify and deleted the "old" QBDSM?

Fiat Lux - ASIA

Level 14

@DavidPro

Click my profile name and send me a private message. We can help to check your company file.

I

IronManIV

I am amazed that none of the solutions from Intuit admins included the suggestion to use the Quickbooks Database Server Manager as a solution.

I had a persistent problem with -6190, -816 errors from one of my client computers after a fresh update of Quickbooks Enterprise 2023. None of the typical spammy fixes worked. I say spammy, because the renaming of the TLD, and ND files to OLD fixes are repeated on many spam websites with link bait about -6190 and -816 errors.

The Quickbooks Tool Hub is also a lame utility that tends to redirect users to a third party support company. It is a legit Intuit application, but it is meant to redirect users with problems to a subcontracted third party.

In any case, the Quickbooks Database Server Manager includes a diagnostic that you can run that will find any problems with connectivity between client computers and the computer with the company file including firewalls, virus protection, etc. In my case the QDSM fixed whatever issue was causing the client computer to have problems. This connectivity issue is hard to recognize since the client computer would connect in single user mode but not multi-user and it too several regression tests of sequencing connections, etc. until I got a message on the client computer to use QDSM.
QDSM is located on the Windows Start Menu. Highly recommended to try it first for fixing -6190 and -816 errors.

S

Scott McClaury

Thank you thank you thank you IronManIV! I will try the Quickbooks Database Server Manager.

I've had this problem intermittently for the last 2-3 years. The error says that another user is in single-user mode, which I've verified time-and-again is not the case. It is resolvable by me asking the user on the host computer to "toggle" single-user mode (change from current multi-user mode to single-user mode then back to multi-user mode) and then suddenly I am able to open the company file using my account. But is it a pain and interruption for both me and the other user. It can happen multiple times a day, or just a few times a week, I see no rhyme or reason to the issue.

And you're also right, the boilerplate responses form QB support on this thread and others just runs down a generic list of fixes that I just don't have the confidence to enact. The last thing I want to do is screwup the database while trying to fix an annoyance.

Note to QuickBooks support team - it would be helpful if one of these responses included some explanations of why the issue might be happening, if it's a known issue and under what conditions, and some specific ways to fix it. And please don't respond with the boilerplate "this means a user has the company open in single-user mode" because we know that isn't the case and this wouldn't be a support issue if the program was behaving as designed.

Anyway, thanks again IronManIV. I'll try the QB DB Svr Mgr in the slow season when I have the time (and a screwup followed by a program reinstall and database restore won't kill my business).

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