@PJ16 

Login to your CAMPS and find the license information and the installer link to download it.

Thanks for posting here, @PJ16,

I can help you install your company file to a new location. Below are the steps on how to download the software:

1. Go to the Downloads & Updates page.
2. Choose US for the country.
3. Below the survey, click on the standard setup link.
   
4. On the next page, enter your QuickBooks version to update then press Search.
5. On the next page, choose Download.
   

Next, find the most current backup of the old file then restore it to the new location. To restore, follow the steps in this article: Restore a backup of your company file

If you don't have the installation numbers, follow Fiat Lux - ASIA's advice to check it on your CAMPS Account. For other options, see this article: Find QuickBooks Desktop and Point of Sale product and license info

Also, if you need help finding the license or the backup, you can contact our Support Team for it. Account-specific concerns are best handled by our Live Help representatives to secure any confidential information that we can't display in this public forum. Our agents can help find your license keys to reinstall QuickBooks on a new location.

To contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

I'm confident you'll have the software installed in no time. If I can be of further assistance,  please let me know by clicking the Reply button below. All the best!

The laptop I have does not have a disk drive, Need to doe it from the internet.

@radar2 

Should you need to have the installer file, you may download it

https://downloads.quickbooks.com/app/qbdt/products

Im setting up a second computer for a single user

Hello there, @Jefferson Baptist 2021.

 If you want to install QuickBooks on a second computer, you can follow the steps given by my colleague Angelyn_T.  

 Before you begin with the installation process, it's better to consider certain pointers. First, ensure to check the minimum requirements for the particular Windows version you use for speedy installation. Also, prepare the license and product number.

I'm looking forward to hearing from you again. If you have any other QuickBooks questions, please feel free to add a comment below. Keep safe.

Hello.

We use QB Desktop 2019 for my husband's business for which I am the bookkeeper.  It's set up for 2 users, he and I.  

Question:  I would like to download a copy of QB to use for my own side business, so it would be a new company file for a different business.  Can I do that?  

Thanks for any instruction on that...

Carol

Greeting, @BookkeeperWytch.

Yes, you can create a second company file for your business without affecting your husband's company file. You just need to enter your business name, industry, and business type to create your company file. I can guide you in doing so.

First, you'd want to secure a copy of your husband's QuickBooks license number and product code. You can now download and install QuickBooks to your device. Here's how:

1. Download your version of QuickBooks Desktop.
2. Open the installer file you've downloaded (QuickBooks.exe).
3. Follow the onscreen instructions.
4. Accept the software license agreement, then select Next.
5. Enter your Product and License numbers, then click Next.
6. Select Express and then Next.
7. Click Install.
8. When it finishes, select Open QuickBooks to get started.

Once completed, you can now create your own company file. You can follow the steps below:

1. From the No Company Open window, select Create a new company
2. Choose the Express Start button.
3. Fill in the necessary information.
4. Click Create company.
5. Follow the on-screen instructions to finish the setup

Also, you can create multiple company files in one QuickBooks Desktop license. You can refer to this article for more information: Create QuickBooks Desktop Company file: Overview.

I want to ensure that you have the optimum configuration for your business, so please feel free to let me know if you have additional questions. Have a wonderful day. 

i have Qbooks 2017 on my main computer and it won't download anything from my bank. I uninstalled and reinstalled from the disc, but it still wont download from my bank

I wondered if downloading it to my newer standalone would fix the problem?

Let me help ensure you're able to bring in your bank transactions to QuickBooks Desktop, nanban.

I can provide some steps to isolate and check if the issue is coming from the .qbo file. You can start by downloading the Web Connect file from your bank outside of QuickBooks. Then, manually import them to record your transactions.

Here are the steps you can follow:

1. Sign in to your bank's website
2. Find and download the Web Connect file (.qbo file).
3. Open QuickBooks and your company file. Then follow the steps to import the .qbo file.
   
   

If you see an error when you download or import the file, there may be an issue with your bank. Reach out to your bank for help.

If you can import and see your transactions in QuickBooks, follow the steps to reset your bank connection.

On the other hand, you can check to see if the issue is with your company fie. To continue, you can import transactions into a new company file. Here's how:

1. From the File menu, select New Company.
2. Select Express Start or Start Setup and fill out the required fields. Add the word "Test" to the company name so it’s easy to recognize.
3. Select Start Working.
4. In the test company, follow the steps to import the .qbo file. Import the transactions into the same bank account you're having issues with in your main company file.
   
   

If you can import the file in the test file, there may be a settings issue. Go back to your original company file and reset them.

1. Open your original company file.
2. Follow the steps to disconnect the account you're having problems with.
3. Then reconnect the account.
4. Once you reconnect, import the .qbo file again.
   
   

If you can import your transactions in your original company file, everything is fixed.

If the issue persists, I recommend contacting our QuickBooks Desktop Team. They can create a case and investigate this behavior.

Let me know how this goes by commenting below. I'm always right here to help you.

@nanban 

Your QBD 2017 is outdated. You may have 2 options:

1. Upgrade to QBD 2021. Utilize the trial license of it to make sure it works. Then you may purchase a one time license of QBD 2021 Pro for 1 user worth $399 or Premier for 1 user worth $499

2. Keep using QBD 2017 and import the bank data manually or utilize a converter app.

Installing on same Computer.  Upgrading QB 2018 to 2021.  Purchased with Payroll.  Got License and Product keys.  At upgrade requested key is in 4 boxes.  Keys I have is a string.  Entered.  Not match required format.  

Hi there, Calimex.

Thanks for following up on this thread. I want to make sure you're able to install your updated QuickBooks Desktop account.

Since the product key given isn't matching the required format, I recommend contacting the Desktop Support Team. Agents have specialized tools, like screen-sharing, to take a closer look at your account to determine what's causing this issue. 

The following link provides access to the Support Team outside of the product since it's not currently operating: QuickBooks Support

Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.

I have QBDT2018 on two computers sharing one data file on computer A.  We currently have a license for each computer. However, we've never been able to get the two to work properly in multi-user mode.  The two users never need QB at the same time.  Due to our having Enhanced Payroll we need to upgrade QB by May of this year as QB2018 is being sunsetted.   Since we never go into QB at the same time can we purchase one license, install on two computers and share the same data file (but as stated not share simultaneously)?  Thanks

Thanks for your interest with knowing how our products work, @billcx,

You can install QuickBooks on a second computer if you're not using payroll. Installing a single license of the program while using payroll will create problems. Also single licenses can't be set for a multi-user system. 

If you want other people to access the same file, a hosting service will work. This will help users remotely access your PC away from your desk. We have an app website where you can find hosting tools to help you. See this: Apps for QuickBooks Desktop 

We also have a separate forum called Intuit Developers, where you can find engineers who can help recommend third-party hosting applications to use. Click this link to our website: Intuit Developers Community.

If you need further help with anything in QuickBooks Desktop, let me know in the comment section. Have a nice day!

@billcx 

You can purchase a one time license of QBD 2021 Pro/Premier for 1 user. Then you may have 2 options:

1. Deploy a private cloud on one of the computer and let another computer to access your data by internet connection.

https://partners.myquickcloud.com/?pc=fiatlux

2. Put your license and company file(s) on an authorized QB cloud hosting.

http://www.apps4rent.com/#a_aid=quickbooks

my old computer git hacked... just bought a new one

i put disk in clicked on file explorer...can't find "computer" on the next screen.

I appreciate you for joining the thread, @woolydog.

I'm here to share with you some information about the options available on File Explorer.

If you have Windows 10, the My Computer or Computer option is updated to This PC. Thus, you can locate This PC instead. From there, locate your file, to get started and install QuickBooks.

In case you're having a hard time, you can use this link to download QuickBooks Desktop through the website: Downloads & Updates. Then, follow these steps:

1. Select your region, product, and version.
2. Click Search.
3. Tap on the Download button to download QuickBooks.

After that, here's how you can install and activate QuickBooks: 

• Install QuickBooks Desktop
• Activate QuickBooks Desktop for Windows

If you have any other questions about downloading and installing QuickBooks on a new computer, let me know by adding a comment below. I'm always here to help. Have a good one!

cannot get license number and product number to match up to download on my wife's computer

Thank you for posting here in the Community, Mark9992. 

There are different ways to know your QuickBooks license number and product code.

• If you bought it from a retail store, kindly look for the brightly colored sticker on the original CD envelope.
• If you bought it from our website, you'd received an email with your purchase confirmation and product details.

Aside from that, you can view it in your QuickBooks by pressing F2 on your keyboard. On the other, you can visit the Customer Account Management Portal Site (CAMPS). 

You can read through these articles for more insights: Use the Customer Account Management Portal Site (CAMPS).

You may also check these articles for additional reference on how to download and install QuickBooks Desktop. 

Keep me posted if you have any other questions about installing QuickBooks. I'll be always happy to help you. Have a wonderful day!

Hey, if I have a desktop version and I want to use quickbooks on Mac now, will this process work? 

Thank you for joining in this thread, @nickjasbir.

I'm here to share some details about accessing QuickBooks for Windows on a Mac laptop or computer.

QuickBooks have a specific version that is designed solely for Mac. Thus, you have to install QuickBooks Desktop (QBDT) for Mac on your device to run the program. 

Once installed, you can convert your QBDT for Windows file to QuickBooks Desktop for Mac. This way, you don’t need to start over and transfer your file.

Please take note that you can only move company files from QuickBooks Desktop Pro, Premier, or Premier Accountant Editions.

Additionally, you can check out the system requirements for QuickBooks Desktop for Mac. This way, you can install it successfully on your device.

Feel free to click the Reply button if you have other questions about transferring your data in QuickBooks. I’d be happy to answer all your inquiries. Keep safe.

Hello! Just to make sure, once I do the steps suggested to install on the second computer and restore the backup on the new computer, those that guarantee that any new work done in either computer automatically synchs into each other from there on or do I have to keep doing backups every time so the information in the system is up to date?