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Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

 
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Best answer 04-02-2019

Accepted Solutions
Content Leader

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Hello everyone.

 

Thank you all for following up on this thread. I'd like to provide some additional information.

 

As mentioned above, the check printing function is currently unavailable. The engineers are still working on this issue but have reported QuickBooks Online users should be able to print within an hour. You can view status updates by following this link: http://status.quickbooks.intuit.com/.

 

I appreciate your patience during this time. I'll be here if you have any other questions.

17 Comments
Moderator

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Hello there, patrick13.

 

Our team received some report in regards of previewing and printing the checks. Our engineering team is working to get this fixed. 

 

I would suggest to contact our phone support so your company details will be added to the list of those affected account. 

 

Here's how:

  1. Click the ? (Help) icon on the task bar.
  2. Hit the Contact us button.
  3. On the How can we help field, you might want to enter When clicking the preview and print check button, nothing happen.
  4. And then click Continue.
  5. Choose a way you'll want to contact us.
  6. Continue with the prompt.

Thank you for your patience.

Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

Yes....this started happening to me today also.  My computer was off over the weekend.  Turned everything on today and "preview and print" button does nothing when trying to print checks

Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Same here, no matter the browser or in the app...

QuickBooks Team

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Thanks for joining this thread, @ToothDriller ccarter1969.

 

Allow me to help provide some additional update about the preview and print button issue in QuickBooks Online (QBO). 

 

We have ongoing issue where some users preview and print button unresponsive when printing checks from check queue, and our engineers are already investigating the root cause of this unexpected hitch and are working to implement a solution.

 

While we're continuing to work on resolving this issue, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. 

 

Here's how you can contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

For additional reference, you can check this article: Print Checks

 

I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help. 

DEM
Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

Same here, and what is more frustrating you sit and wait with online support only to be told to look here.

 

Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Is there ANY workaround to be able to print a check without using the preview and print?

 

DEM
Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

I am having same difficulty and they claim the engineers are working on it.  Very frustrating.

Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Same issue here, have not found a work around

Content Leader

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Hello everyone.

 

Thank you all for following up on this thread. I'd like to provide some additional information.

 

As mentioned above, the check printing function is currently unavailable. The engineers are still working on this issue but have reported QuickBooks Online users should be able to print within an hour. You can view status updates by following this link: http://status.quickbooks.intuit.com/.

 

I appreciate your patience during this time. I'll be here if you have any other questions.

Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

I was having this issue, just logged off and logged back in and now it is working. 

Content Leader

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

So glad to hear you're able to print checks again, kwebb1. The Community always has your back if you ever have any other questions in the future. Take care.

Not applicable

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

It is working now. I appreciate the quick help!

Content Leader

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

That's great, patrick13! Getting you back to business is my business. Have a good one.

Experienced Member

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

I still can't print or preview is there any fix for this

QuickBooks Team

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Hi there, @Zeugin .

 

A fix has been implemented by our product engineers for the issue with printing or previewing checks. Since you can't still print or preview checks, let's perform some troubleshooting steps to make the fix flow into your account.

 

Try logging into your QBO account using a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses.

 

To use a private browser, here's how:    

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Once logged in, go back and try to print or preview checks again to double-check. For your reference, you can read this article for further guidance: Print Checks.

 

If this works, it means that you need to clear your browser's cache so the system can start fresh.  

  

If you get the same result while using a private browser, I recommend switching to a different browser.

 

You might also want to check out this article to know the correct alignment when printing checks: Align how your Checks Print.

 

Feel free to visit us again if you have any other questions with QuickBooks. We're always here to help.

Experienced Member

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

I am using the self employed app on my tablet I cleared the cache as you suggested still not working. Any other suggestions? I am connected wirelessly to a HP printer if that has anything to do with the issue.

Moderator

Re: Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing...

Thanks for getting back to us, Zeugin.

 

Let's try some additional steps by printing a sample document online. This is to isolate the connectivity issue of the wireless printer and QuickBooks Self-Employed (QBSE).

 

If you're able to print the sample document, it could be that the QBSE website is being blocked. In this case, I suggest turning off the pop-up blocker.

 

Here's how:

  1. On your tablet, open the browser.
  2. To the right corner of the address bar, tap More and choose Settings.
  3. Tap Site Settings and select Pop-ups and redirects.
  4. Turn Pop-ups and redirects off.

If the problem persists, you'll need to uninstall and reinstall the app printer to re-establish or refresh the connection between the device and HP wireless printer. 

 

I'm linking an article for future reference: How to Print From Your Mobile Device.

 

Please let me know how it goes by leaving a comment below. I'll be here to keep helping. Have a good one.

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