cancel
Showing results for 
Search instead for 
Did you mean: 
kimbre623
Level 1

HELP!!I am trying to reactivate my desktop subscription and the screen is a spinning wheel. How much longer should I wait?

I am trying to reactivate my desktop subscription and my screen has a spinning wheel forever (15 minutes!) This is the second time I have tried. The first time I waited almost 20 minutes before hitting refresh which of course just took me back to the beginning. How long does this usually take?

 

And why couldn't I change the credit card on file? I'm lucky in that it is still active, but I have a better card I want to use.

2 Comments 2
GlinetteC
Moderator

HELP!!I am trying to reactivate my desktop subscription and the screen is a spinning wheel. How much longer should I wait?

Hello there, kimbre623.

 

You'll want to ensure that you have updated both QuickBooks Desktop and the payroll tax table so you can reactivate it. 

 

If the same results, I'd suggest reaching out to the support team to determine the root cause of the issue and help you reactivate the subscription in QuickBooks Desktop. 

 

Here's how to connect with them:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop.
  3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
  4. Tap Search.
  5. Click on Start a message.

 

Please take note of our business hours to ensure we can attend to your needs.

 

Also, you may want to explore these articles for additional information about updating payroll info and QBDT account:

 

I'd appreciate it if you'd update me on how it goes. I want to make sure this is taken care of.

Fiat Lux - ASIA
Level 15

HELP!!I am trying to reactivate my desktop subscription and the screen is a spinning wheel. How much longer should I wait?

@kimbre623 

Were you using QBD 2021 Plus?

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us