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Terralogix
March 25, 2021
Solved

Multi user access on a Remote Desktop Server

  • March 25, 2021
  • 2 replies
  • 6 views

Hello,

 

We bought a multi user QB Pro license and installed it on our RDP server.

 

To be clear, all users log onto the server like they are sitting at he machine itself.

 

I set the file for multi user but when we try to access the data from a second user it says only one user name can be logged in at once.

 

I can't find any articles on this so I am concerned it isn't possible even though it seems like a simple thing to me.

 

Any help would be appreciated.

Best answer by lin_jcaj

Let's figure out why other users can't access your company data, Terralogix.

 

There are three conditions that you'll have to consider so that other users can access your file. These are the following conditions:

 

  • Windows File permissions
  • Database Server Manager
  • QuickBooks User Login Credentials

Please check this article to learn more about these conditions: Hosting your company data in multi-user mode in QuickBooks Desktop.

 

Although there is a bit more to it, I have a great article that explains in depth all the steps to the process for setting up and using multi-user access in QBDT.

 

Please get back to me if you continue to get the same results to look further into this. 

2 replies

L
lin_jcajAnswer
Level 9
March 25, 2021

Let's figure out why other users can't access your company data, Terralogix.

 

There are three conditions that you'll have to consider so that other users can access your file. These are the following conditions:

 

  • Windows File permissions
  • Database Server Manager
  • QuickBooks User Login Credentials

Please check this article to learn more about these conditions: Hosting your company data in multi-user mode in QuickBooks Desktop.

 

Although there is a bit more to it, I have a great article that explains in depth all the steps to the process for setting up and using multi-user access in QBDT.

 

Please get back to me if you continue to get the same results to look further into this. 

T
TerralogixAuthor
March 25, 2021

Thank you for pointing me to these articles, I really appreciate it.

 

I have done everything in them and I still get the same error when I type in the Password for the data file

 

It says...

 

The attempt to login with the username Admin failed.  This user is already logged into the company file.  Try logging in using a different username.

I have no idea how to use a different username, I was hoping changing the service to login with local account was going to fix this but it hasn't.

Any other ideas?

 

A
anirudhad
October 5, 2021

@Terralogix 

When you created a company file, the first user is the Admin. Navigate to the menu Company > Setup Users and Passwords > Setup Users.


Can the admin login into both the machines i.e. (remote desktop server and his local machine) simulataneously?

C
classicridge
November 20, 2024

Are these instructions still valid now in 2024? I tried to install on an RDS server and got this error: "The selected path is not on a local drive, please scan only local folders"

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
November 20, 2024

Thanks for following up on this thread, classicridge.

 

I want to make sure you're able to get this done in your QuickBooks Desktop account.

 

Since the steps mentioned above didn't do the trick, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to walk you through the installation process. Here's how to get in touch with the team:

 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.
 

The following article provides these steps if you ever need them again in the future: Get help with QuickBooks products and services

 

Please feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

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