NOTIFICATION EMAILS

I have all of these areas changed in Quickbooks. I am still struggling with my emails from Intuit E-commerce sending to the former email address instead of my current email address. I am using the Sync with Square app and the daily import summary is not going to the current email address. Where am I missing the change?

Thank you for getting back to me, donutman.

Since you've updated all of your email addresses in QBO, I'd suggest giving us a call. It's possible that your account for Sync with Square still has your old email address. That's why you don't receive anything on the new one. We can update this information for you to ensure that the daily import summary will go to your current email.

Don't hesitate to come back if you have more questions.

I'm not using QBO, I'm using the desktop version Premier Contractor 2017

The Community has your back, johntamer.

Thank you for posting here in the Community. Allow me to lend a hand with updating the email address for email notifications.

You must be the Billing Contact in the account to receive important notifications and communications. Since you're using the desktop version, you can update the email address through the Customer Account Management Portal Site.

For more information about updating email address, I'm adding the article I recommend on this:

Update email address.

Please let me know if there's anything else I can do for you regarding the notifications. The Community will always have your back.

Is it possible to receive notification emails to more than one email address?

We get notifications to the email listed as "Company Email", but have two people we'd like to have notified whenever an invoice is paid. Thanks!

Seth

We really need to have more than one email address notified when an invoice is paid. 

Requesting our customers to reply is a nonstarter. 

It would be easier to forward an email than to rely on our customers to notify us when they pay. 

This really needs to be fixed ASAP. 

I'm rather incredulous that I can't have more than one email address notified when a customer pays an invoice. 

This needs to be fixed ASAP. 

@Vern 1 Thank you for joining this thread.  I understand your concern over paid invoice notifications unable to be sent to more than one email address.  Currently only the company email address gets notifications when invoices are paid. But, there is a workaround to set up another person to receive emails.  It was previously mentioned that you can add additional emails under QuickBooks account settings to copy additional email addresses.

You can add a second email address in the Cc field on the Message settings. Let me take you there:

1. Click on the Gear icon.
2. Select Account and Settings.
3. In the Sales section, click on the Messages section.
4. in the Copy (Cc) new invoices to address field, enter another email address.
5. Click on Save.   

Let your customers know to reply or send a message once they've paid the invoice. Then, both (company and the other email address) will receive the email from the customer.

We have more options on how to send forms to multiple email addresses, please check it out when you're available. 

For now, I can send it in as feedback. I'll take note about adding multiple email addresses so the owners can receive notifications when customers pay their invoices.

We are always working to improve our services to customers and appreciate your time to give feedback. Feel free to contact us again if you have any other concerns.

Problem is not resolved by following this thread, in fact it seems there is a bug with Quickbooks.

My Quickbooks keeps importing several data from Banks. One day I have changed my quickbooks email address, at all places. However, it still keeps sending emails to old email address. This is definitely bug, where I can not change my daily import notification emails. 

I understand this isn't an easy process for you,@RFPMart.

Let's make sure you change the email address in your Intuit account. This way, it will receive the notifications. Here's how:

1. Click the Gear icon ⚙️, and then choose Account and Settings.
2. Select the Company tab, and then Marketing Preferences under the Communications with Intuit section. This will route you to your Intuit account.
3. You can also directly access it by signing in to your Intuit account.
4. Once there, pick the Sign in and security tab.
5. Check the Email address section if it's been successfully changed to your new email. If not, click Edit and change your email. 

Please refer to this article for more details about the steps above: Change the email address.

You can also send sales form or reports to many email addresses to make your task easy and efficient. Check out this resource for more info: Email sales form or reports to multiple email address.

Fill me in if you have more questions about managing your emails or other QuickBooks-related concerns. I'll be here to help you. Take care and stay safe always.

We need QBO to allow more than one email address to be used to send notification of payments made.  Asking the client to let us know they made a payment is not realistic or very customer focused.  We use the cc: for notification that an invoice was sent, but there's no such option for paid.  This should be added.

Thanks!

Thanks for becoming part of the Community, srezac.
 

Users can view invoice statuses by accessing their Sales menu, selecting All sales or Invoices, then reviewing each record's Status column.
 

Here's what each status means:

• Open - You haven't emailed it yet.
• Open (Sent) - You've emailed a copy to your customer.
• Open (Viewed) - The customer's opened their document.
• Overdue - It's past due and hasn't been paid yet.
• Overdue (Viewed) - They've reviewed it, but didn't pay their past due amount.
• Paid - They paid it.

I can certainly understand how an ability to list multiple email addresses for payment notifications could be useful and have submitted a suggestion about it as of today.
 

You can also submit your own feature requests while signed in.
 

Here's how:

1. Use your Gear (⚙️) icon.
   
2. Click Feedback.
3. Enter your suggestions and/or comments.
4. Hit Next.
5. Choose Skip and send message.
6. The available drop-down menu can be used to pick an appropriate category.
7. Select Send message.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. Feature requests can be tracked through Intuit's Customer Feedback website.

I've additionally included a few detailed resources about managing your QuickBooks Payments account, users, and invoices that may come in handy moving forward:

• Access & manage QuickBooks Payments accounts
• Add & manage QuickBooks Online users
• Create & manage invoices in QuickBooks Online

If there's any questions, I'm just a post away. Have a lovely day!

I agree it would be really helpful to have a feature to have multiple emails receive notifications and easily manage who gets which notifications. 

As the owner of the company, I need my email address as the primary contact and I want to receive all notifications to be aware of what's going on. However, it's a big waste of my time to have to forward the email notifications to the Accounting staff.

It seems like this should be a basic function.

This no longer works.  I would like to prevent my accountant from getting these emails and change the email address they are going to for my company.  Thanks.

I'm here to provide some ideas about preventing your accountant from getting email notifications, @inflatableoffice.

In QuickBooks Online, it is a default to notify the accountant if there are some changes to the company. However, you have the option to turn off the settings in the QuickBooks Accountant Online. 

To proceed, here's how:

1. From the left menu, choose Work.
2. Click Notifications.
3. Select Edit ✏️.
4. Choose the settings you want for email notifications on assignments, due dates, details, status, project or task names, assignees, and deletions.
5. Click Save then choose Done.

Otherwise, you can send feedback to our product developers. At times, we roll out enhancements based on our customer's requests. They'll review this idea and might consider updating it in the future.

Here's how:

1. Go to the Gear located at the top.
2. Under Profile, click Feedback.
3. Enter your recommendation and select Submit.

Additionally, let me share this link on getting email reminders for your Payroll Account. Email reminders keep you (or your accountant) informed about upcoming payroll submission due dates and account transactions, such as tax payments.

Keep me posted if you have other questions about turning off notifications in QuickBooks. I'll be happy to help. Stay safe!

Where is the "Work" menu item?  Is that something the accountant has to do from their view?  I tried switching to accountant view but no luck. 

Additionally, the link you sent me to for payroll notifications mentions only the primary user email is used.  However, I've changed that email and it is still using my previous primary user email address.  It appears you have a bug. 

Hello, @inflatableoffice. Thanks for getting back to us in the Community. Let me chime and help you with your concern about the work tab in QuickBooks Accountant Online.

About this matter, our system updates the interface in batches. It's the reason why the Work tab is unavailable on your end. This feature will be available on your QBO soon.

Please see this sample screenshot for reference:

Additionally, I'll share with you this article if you want to know more about managing and tracking your work with client requests, projects and tasks.

I’m always ready to assist you if you have any other questions or concerns about the features in QBO. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.

The recent update has made it so only one email can be used for payroll notifications such as when payroll is due and taxes are due.  Quickbooks is requiring it to be the principal responsible for business.  This makes no sense.  I don't know of any large company where the CEO, CFO etc files payroll.  They are the principal responsible but have nothing to do with the day to day functions.  There needs to be a way to add email notifications for the payroll coordinator/filier.  

There is no "business information section" in my QBO payroll set up and I need to change the notifications email from the old accountant to me- the new accountant. I am an admin. How do I do this?

Hello there, LindaLeikness.

Let's go to your Payroll Settings to update this information, you can only use one email address.

1. Click the Gear icon at the top.
2. Under Your Company, click Payroll Settings.
3. In your Business Information, click the Contact Information link.
4. Enter and confirm the email address.
5. Click OK.

To change the email address for the notifications of your QuickBooks subscription:

1. Click the Gear icon.
2. Select User Profile.
3. In the Profile tab, click the Edit link in the far right of the Email address section.
4. Click Done.

To update the contact information of the company here's how:

1. Click the Gear icon.
2. Under Your Company, click Account and Settings.
3. In the Company tab, maximize the Contact info section.
4. Update the Company email and the Customer-facing email.
5. Click Save and then Done.

To give you more insights about what are the options that you can do to keep track of the emails that you've sent to your customers in the system, please see these links attached:

• Email a sales form or report to multiple email addresses
• Change the email address your customers see in QuickBooks Online

There is no business information section under my Payroll settings. There is an 'email notifications' section but this doesn't let me change the email address. I can change when to get notified but not the email. Where can I change the email address for payroll notifications? I am the primary admin.

Welcome to this thread, @AlexW3. I can show you where to customize or change the email address for payroll notifications.

Here's what you'll need to do:

1. Go to the Gear icon (settings menu), then select Payroll Settings.
2. On the Email notification tab, click the Edit/pen icon to toggle it on/off.
3. Click Save and Done.

For further insights, you can visit this link to learn more about managing the email address in QuickBooks Online.

Feel free to post here anytime if you have any other questions. I'll be around to assist. Have a great day.